Clarivate

APRIL 25, 2024

Patent mapping for SDGs Innovation is a critical lever for sustainability. Patents can help organizations measure this innovation and provide a trackable KPI to map progress against UN SDGs. At Clarivate, our Patent Analytics and Intelligence Consulting teams can help. Insights derived from IP can help in a number of ways.

Innovation 59

Innovation Policies Case Study Study 59

InMoment XI

DECEMBER 1, 2022

Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams. We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more!

Self Service 493

Self Service Analytics ROI Automotive 493

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. And there are many things that telcos can learn from companies in other sectors and vice versa. Instead, encourage the whole company to take ownership of customer experience.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

CSM Magazine

MAY 9, 2024

In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights. However, conservative thinking can sometimes stifle innovation. Re-imagine your customer journeys.

Innovation 52

Innovation Technology Customer Service CRM 52

MiaRec

MARCH 30, 2024

What benefits can companies expect by implementing your solution? What’s next for MiaRec in terms of GenAI innovation? In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. How long will it take businesses to set this up in their contact centers?

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. The effect of difference Each year, Clarivate publishes the Top 100 Global Innovators.

Innovation 52

Innovation Report Analysis Analytics 52

C3Centricity

APRIL 23, 2024

The rapid evolution of today’s digital landscape only compounds these challenges, demanding strategic agility and an analytical mindset from today’s marketing leaders. of company revenue to 9.1% Foster Creativity and Innovation It’s not all bad news!

ROI 226

ROI Marketing Social Media How To 226

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. Whether your company is a small startup or a global enterprise, technology is a vital component to customer satisfaction.

Technology 52

Technology Company Self Service Knowledge Base 52

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 135

Innovation Travel Financial Exercises 135

InMoment XI

MARCH 5, 2024

Unstructured data, despite its inherent complexity, holds immense potential for various applications across industries. By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. How is Unstructured Data Used?

Data 260

Data Customer Experience Social Media Analysis 260

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

Uniphore

SEPTEMBER 7, 2021

Digital servicing has given CX teams the ability to conveniently and efficiently reach out to more customers, and COVID-19 has enabled many companies to adopt digital platforms at scale. We discuss: New CX innovations in the insurance industry. Bringing an analytics mindset to the role. A 5-step CX process.

Insurance 100

Insurance Industry Innovation Analytics 100

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Let’s look at a few industry-specific examples. Conversation intelligence also provides a data-driven foundation for decision-making.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services.

Insurance 75

Insurance Analytics Industry e-support 75

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Every time technician is dispatched, the company incurs a significant expense. Data Analytics: From reactive to predictive response.

Innovation 153

Innovation Technology Self Service Call Center 153

InMoment XI

APRIL 24, 2024

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you simply want to learn more about our innovative products and services, a representative can answer your questions by completing the form below, and they’ll get right back to you.

Innovation 260

Innovation Feedback Analysis Resources 260

InMoment XI

NOVEMBER 20, 2023

In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience. With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. The stakes intensify across industries. Partnering with specialized live chat outsourcing companies unlocks a world of potential. Hiring in-house staff costs more than using employees from outsourcing companies.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

West Monroe

JANUARY 28, 2024

But those opportunities won’t come without their own challenges in an evolving industry. Organizations that can overcome these hurdles through cost efficiency, data-driven strategies, and innovative approaches will find success in shaping its trajectory.

Industry 52

Industry Trends Healthcare Innovation 52

SurveySensum

MARCH 20, 2024

That’s why we have compiled a comprehensive list of the 10 best customer experience software companies to help you choose what is best for your business. Let’s now explore the top Customer Experience Management software companies to find the right match for you! What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. He is an evangelist who loves to help customers leverage new technologies and build repeatable industry solutions to solve their problems.

Analytics 105

Analytics Training Government System 105

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. Combining our strengths will create the best of both worlds for our customers.

Omni-Channel 49

Omni-Channel Analytics Industry Innovation 49

Clarivate

FEBRUARY 14, 2024

In an increasingly digital world, the amount of data generated around the use of medical devices provides opportunities for medtech companies to gain valuable insights about patients and their physicians. This is especially true when companies lack intelligence around the facilitators and barriers to change.

Analytics 52

Analytics Data Healthcare Analysis 52

BlueOcean

NOVEMBER 13, 2023

Keep your finger on the pulse of the industry. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Gainsight

MAY 24, 2022

So how should companies go about understanding what their customers really want and meeting their needs? Product analytics and behavioral data reveal more than just our habits. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. KnowWhatMakesPeopleClick.

Innovation 105

Innovation Roadmap Analytics Meeting 105

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

AWS Machine Learning

OCTOBER 26, 2022

The seeds of a machine learning (ML) paradigm shift were there for decades, but with the ready availability of virtually infinite compute capacity, a massive proliferation of data, and the rapid advancement of ML technologies, customers across industries now have access to its transformational benefits.

Innovation 98

Innovation Training Data Technology 98

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Its IT sector has seen tremendous growth with many international companies expanding into Ukraine, including Microsoft, Google, Oracle and Samsung who opened R&D facilities in Kyiv. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry.

Industry 52

Industry Leadership Government Report 52