Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. Click here to read more about A.P.P.L.E.

Customer Service 341

Customer Service e-support Self Service Customers 341

GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Strategy Video 322

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Whether you’re stationed in the office, working remotely, or constantly on the move, this system ensures you never miss crucial calls.

System 103

System Communication Contact Center Self Service 103

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.

Contact Center 119

Contact Center Training Tips Call Center 119

Talkdesk

MAY 19, 2020

Customer-centric companies who have made the transition to work-from-home (WFH) are now relying on remote support professionals like you to connect with their customers and provide positive brand experiences. Be nice Be polite and have respect for your customers.

Customer Service 112

Customer Service Customer Centricity Communication Tips 112

BirdEye

APRIL 5, 2023

Here are seven tips to keep in mind so that you come up with a name you’re proud of and that helps you attract customers. Avoid complicated words or funky spellings that will leave your customers confused and scratching their heads. Dig deep and think about your core values, mission, and unique selling points.

Government 98

Government Tips Social Media Consulting 98

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. The focus is on customer outcomes. I love lists!)

Customer Service 144

Customer Service Retail Entertainment Tips 144

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. All the email screenshots are from Really Good Emails.

Sales 114

Sales Automotive Tips Advertising 114

Blake Morgan

JANUARY 20, 2022

*Photo by fauxels from Pexels. These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. Here are the 30 best blogs for CX professionals listed in alphabetical order by first name: 1. Adam Toporek .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Helen Dewdney

NOVEMBER 17, 2020

Home improvement – DIY or get some help? Home improvement has seen a huge rise throughout the pandemic. The increased amount of time people are spending at home, improving mental health and wanting their home to look nice for Christmas are all contributing factors to the 12.8 10 Top Tips for taking on tradespeople.

How To 76

How To Insurance Tips Case Study 76

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. This is where businesses are appraised, critiqued, and advocated for by customers. Here are 5 tips to get more customer reviews How does Birdeye help you get more reviews from satisfied customers?

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

Call Experts

MARCH 18, 2020

As most organizations, cities, and states continue to prepare for Coronavirus (COVID-19), Americans are being forced into remote work environments, working from home, oftentimes, alongside their family. Also, for working parents, there is the added pressure of school and daycare closures. .

Contact Center 75

Contact Center Call Center Customer Journeys Conference 75

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team. Here are 99 pages of customer service trends.

Customer Service 100

Customer Service eBook Trends Tips 100

Call Experts

MARCH 5, 2020

The number one rule for any business is to keep your customers happy! Every plumber or home services professional knows how important it is to deliver high-quality services. But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

ProProfs Chat

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job?

Customer Service Representative 111

Customer Service Representative Customer Service How To Communication 111

BirdEye

DECEMBER 12, 2023

The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. A voicemail greeting is a professional and courteous way to inform callers of your unavailability, invite them to leave a message, and assure them that you’ll return their call.

Examples 58

Examples Automotive Communication Sales 58

CSM Magazine

MAY 16, 2022

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. Read on to learn how you can safely and securely work from home. Use a secure Wi-Fi Connection .

Tips 52

Tips Customer Service Wireless Software 52

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. Southwest Airlines Had a Brilliant Reaction When a Passenger’s Wi-Fi Wouldn’t Work by Bill Murphy Jr. My Comment: And, here’s another story.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

Myra Golden

APRIL 23, 2020

Your employees are on their own at home. If a remote employee’s next phone call is from an angry, irate customer, can they handle it? If you don’t have a LinkedIn Learning subscription, it’s super easy to get started training your team with my 7-course customer service boot camp. But you worry.

Customer Service 101

Customer Service Course Policies Retail 101

NobelBiz

MAY 12, 2022

Take a breather and listen to the story of how Steve Bederman managed to go from call center agent to CEO. Now, at a time when many other stores are in lockdown and people are working from home, contact centers can still do the sales and customer service issues that retain the market and bring in revenue.

Contact Center 52

Contact Center Software Management Strategy 52

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. My Comment: Is it possible to learn a customer service lesson from government?

Customer Service 101

Customer Service Hotels Hospitality Government 101

ProProfs Chat

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority.

Tips 108

Tips Management Customer Service Video 108

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . These services allow HR to be both efficient and transparent. Enhanced and efficient management of shared HR services. Maintain high Employee Service Index.

System 72

System Contact Center Call Center Customer Journeys 72

SurveySensum

OCTOBER 5, 2023

Samantha’s purchasing process went smoothly, and she drove home in her new car, thrilled with her decision. A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. And few days later, Samantha received an email from the dealership’s general manager.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough.

How To 98

How To Banking Customer Success NPS 98

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Click here to download the full ebook.

Social Media 120

Social Media Customer Service Marketing eBook 120

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. An open letter on customer service during a pandemic by Paul Selby. 7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi.

Customer Service 71

Customer Service Loyalty Programs Customer Service Training Tips 71

Oracle

JUNE 5, 2019

So how do you make sure you stand out from the crowd and get the selling process right? We posed the question: “What are your tips for how to be good at sales?” ” to seasoned sales professionals across industries, and here’s what we learned. Tip #1: Get there early. Tip #2: Be a good person.

Tips 81

Tips Sales How To Groups 81

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. An open letter on customer service during a pandemic by Paul Selby. 7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

Grade.us

AUGUST 13, 2018

Home services industry companies need to pay more attention to reviews than most. Great reviews help contractors meet the unique challenges they face when they try to earn customers. Challenge #1: Home services businesses face a bigger barrier to trust than almost any other type of company.

Industry 55

Industry Tips Management Social Media 55

Call Experts

JULY 17, 2019

Customer churn and retention are two of the most important considerations for your customer experience strategy. Successful companies understand the impact of engagement with their base and the influence of a well-mapped customer journey on their bottom line. Customer experience must always be a focus for your company.

Customer Experience 66

Customer Experience Call Center Contact Center Conference 66

Call Experts

FEBRUARY 26, 2020

Customers are looking for services with out-of-the-box functionality. Also, these customer support services must enable scaling and allow for customization based on unique business needs. Response time is critical, and now sales are lost if customers don’t hear back within 2-3 minutes.

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59

NobelBiz

SEPTEMBER 6, 2022

First, it is paramount to view the tedious work for the contact center agents. When clients contact customer service, it is typically because they have a problem or want information. Agents must face complex or redundant situations, deal with disgruntled customers, all while maintaining their own performances.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

SurveySparrow

JULY 17, 2020

Well, due to this coronavirus outbreak, this work-life is a new reality. More than 66% of employees are working remotely during this pandemic. More than 66% of employees are working remotely during this pandemic. In fact, remote working is going to be an integral part of the future of work, even after COVID-19.

How To 52

How To Wireless Video Study 52

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. Flattener #5 argued how outsourcing to India and China is not just for carmakers. Customer service was one of these areas.

Poor Customer Service 120

Poor Customer Service Feedback Metrics Customer Service 120

Comm100

NOVEMBER 2, 2017

Like the other times I had used the controversial cab service , I popped him a smile and a casual greeting as I swung into the back seat of his car. I thanked him again, and told him that I was impressed with his service. What is a Customer Satisfaction Survey? These surveys can reach customers as any of the following: Emails.

Customer Satisfaction 160

Customer Satisfaction Survey Feedback Tips 160