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4 Reasons Sensitivity Training for Managers Is Important

CSM Magazine

We could all use to be a bit more sensitive, especially with the people we work. You cannot expect your employees to act appropriately if the managers and the big bosses are doing nothing to set an example. Sensitivity Training. Click this to learn more about sensitivity training in general.

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Live Chat Security For Higher Education [All You Need To Know]

Comm100

Why is security so important for higher education institutions? Performing regular security audits can help identify potential vulnerabilities and improve security practices, which is crucial in protecting sensitive information. Part of the problem is digital ignorance, the other part is the very design of these institutions.

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5 Customer Experience Predictions for 2023  

Comm100

Employee experience will match the importance of customer experience Shep Hyken, Customer Service and Experience Expert and New York Times bestselling author, predicts: “If you want to have a good customer experience (CX), there must also be a good employee experience (EX).

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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

Decide When and How to Collect Data and Feedback 4. Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. Furthermore, customers remember their good and bad experiences with brands. Here’s your ultimate guide on how to build a customer experience department.

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The Truth: Outsourcing vs Offshoring Solutions Save Costs

Magellan Solutions

A survey believed that 70% of businesses’ primary reason for outsourcing and offshoring is to reduce operational costs , enabling them to channel their resources more effectively by focusing on core competencies. The Cost-Saving Potential of Outsourcing Here are the reasons why outsourcing solutions is a cost-effective solution: 1.

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Efficient continual pre-training LLMs for financial domains

AWS Machine Learning

Large language models (LLMs) are generally trained on large publicly available datasets that are domain agnostic. For example, Meta’s Llama models are trained on datasets such as CommonCrawl , C4 , Wikipedia, and ArXiv. The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks.

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4 Reasons Why Credit Unions Need to Offer Live Chat in 2022

Comm100

In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. It’s important to begin by looking at how digital channels improve the experience of credit union members. Live chat improves member experience .

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