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InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

InMoment XI

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers. Let’s go over where we stand apart.

Analytics 260
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How to Improve Customer Experience In Your Organization

InMoment XI

By improving customer experience, you can: Increase sales revenue by up to 7% Increase cross-sell rates by up to 25% Increase shareholder return by up to 10% These statistics show that customer experience improvement is something that should be a priority across your entire organization, rather than being a siloed effort.

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Customer Experience Management: Why It’s Key for Retention and Growth

InMoment XI

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 9/25/2024. References Zendesk. Porch Group Media.

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The Customer Journey Explained

InMoment XI

While there are no set principles of the customer journey, an important step to understanding and designing the customer journey in your organization is to create your own set of customer journey principles that represent an effort to develop long-term customer relationships.

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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Report 111
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How to Collect Customer Feedback to Boost Business Revenue

InMoment XI

Use conversational surveys to engage customers in impactful dialogue. You can engage with your customers on a deeper level by creating an online community around your product or service. It’s also a great way to engage inactive users by sending them notifications for feedback after a certain period of inactivity.

Feedback 260
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Optimove Named a Contender in The Forrester Wave™: Email Marketing Service Providers, Q3 2024 

Optimove

The Forrester Wave : Email Marketing Service Providers, Q3 2024 How to treat every campaign like a marketing experiment Download Now >> Optimove believes this recognition means the following: It reinforced Optimove’s position as an Email marketing leader and serves as third-party validation for our offering. Read more here.