InMoment XI
JANUARY 18, 2022
In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. But keeping up with quickly evolving employee and customer expectations is easier said than done. About the 2022 Experience Trends Report. A Word About COVID.
InMoment XI
MAY 3, 2022
In our 2022 Experience Trends Report we discovered that Gen Z customers and employees in the U.S. It just means we need to evolve with customers’ expectations. If they don’t believe your business is improving customer satisfaction efforts overtime, then their loyalty will dwindle.
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LoyaltyPlus
FEBRUARY 7, 2022
And with the same research highlighting that 65% of a company’s business come from existing customers, the need to embrace loyalty as an enabler for growth cannot be ignored. The pandemic has forced organisations to rethink their relationships with customers with traditional tactics no longer sufficient. NFT potential.
Kustomer
SEPTEMBER 7, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss how to manage different types of customer expectations and service expectations during a global pandemic. Intro Voice: (00:04).
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Brad Cleveland is a global expert in customer strategy and managemen t.
Retently
APRIL 6, 2022
To have a better CSAT overview in terms of score, we’ve decided to turn to customer data for more insights. Retently 2022 CSAT Benchmarks. They are triggered to gauge customer sentiment in relation to the received service. Like we already said, satisfaction doesn’t always equal loyalty.
Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Customers expect to be notified of changes immediately and on the channel of their choice. An optimal IVA will integrate into backend systems for a personalized customer communication experience.
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