SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. COVID killed brand loyalty. How will we bring the mojo back in 2022? Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. Why Loyalty Matters. Image courtesy of McKinsey.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

Merkle

JULY 13, 2022

Our Loyalty Barometer Report covers emerging loyalty topics and examines how consumer mindsets are shifting, so brands can ensure their customer strategies are current and relevant.

Loyalty Programs 52

Loyalty Programs Loyalty Report Consumers 52

InMoment XI

FEBRUARY 9, 2024

Fostering Loyalty by Delivering Ongoing Value There’s an old adage that retaining a customer is less expensive than acquiring a new one. Consider the fact that in 2022, 37% of new vehicle buyers bought a brand they’d never owned before. Consider the fact that in 2022, 37% of new vehicle buyers bought a brand they’d never owned before.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). What worked in 2019 may not work in 2021 or 2022.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

Optimove

JANUARY 26, 2023

When marketing journeys start with the customer rather than a product or service, they create trust and set the foundations for a lifetime of loyalty and improved bottom lines. In December 2022, we surveyed 406 US consumers to better understand how vital trust truly is. The post <strong>Brand Loyalty? More results? 

Loyalty 105

Loyalty Consumers Brands Retail 105

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. 74 Percent of Consumers Believe Brand Loyalty is About Feeling Understood and Valued – Not Discounts and Loyalty Perks by Business Wire. My Comment: I’m often asked about the best survey questions.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

InMoment XI

FEBRUARY 3, 2022

That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

TechSee

FEBRUARY 2, 2022

5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Commitment to Social Networks. With 56.8%

Call Center 124

Call Center Self Service Technology Social Media 124

LoyaltyPlus

FEBRUARY 7, 2022

And with the same research highlighting that 65% of a company’s business come from existing customers, the need to embrace loyalty as an enabler for growth cannot be ignored. If ever there was a time for loyalty to prove its worth, then it is now. ENDS The post Top 3 Loyalty Programme Trends for 2022 first appeared on LoyaltyPlus.

Loyalty 52

Loyalty Trends Consumers Brands 52

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Optimove

DECEMBER 7, 2023

Drawing on data we collected during the 2022-23 holiday shopping season, we have unwrapped some key insights to help you transform this season’s new shoppers into customers for life. Among customers who initially bought only one item during the 2022 holiday season, only 16% proceeded to place a second order. And that’s a wrap!

Loyalty 75

Loyalty How To Gamification Policies 75

ShepHyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

Loyalty Programs 64

Loyalty Programs Customer Service Self Service Retail 64

My Customer

DECEMBER 13, 2022

Check your wallet (digital and/or physical) - do you have loyalty cards for your favorite retail outlets? 13th Dec 2022. Gas, grocery, fashion, technology. By BlueOceanContactCenters.

Loyalty 52

Loyalty Fashion Retail Technology 52

ShepHyken

FEBRUARY 28, 2022

As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. How to Enhance Customer Loyalty: 6 Tips to Make Loyalty Great Again by Julia Morrissey. Here are six tips that can drive more loyalty.

Ecommerce 69

Ecommerce Customer Service Trends Loyalty 69

Doing CX Right

OCTOBER 30, 2021

Read predictions and plan ahead to gain customer and employee brand loyalty. The post Workplace Trends in 2022 and Beyond appeared first on Doing CX Right. How will workplace experiences change in the upcoming years?

Trends 59

Trends Loyalty Brands Customer Experience 59

ShepHyken

AUGUST 29, 2022

My Comment: This week, customer loyalty seemed to be the big topic. I read numerous articles on the topic, so I decided to make customer loyalty the theme. My Comment: Loyalty and repeat business belong together. My Comment: Here are six more ways to create coveted customer loyalty. What are they doing that you’re not?

Customer Service 64

Customer Service Customer Retention Loyalty Advertising 64

ShepHyken

NOVEMBER 14, 2022

Loyalty and repeat customers are up for grabs. Why Reducing Customer Effort Leads To Loyalty by Dan Gingiss. Why There’s Much More to Loyalty Schemes Than Just Bribing Customers by Hannah Bowler. My Comment: Most loyalty programs are really marketing programs. But true loyalty programs go beyond being transactional.

Customer Service 69

Customer Service Loyalty Programs Loyalty Tips 69

MyCustomer

DECEMBER 6, 2022

Loyalty The stats that shook the CX world in 2022.

Loyalty 97

Loyalty 97

The DiJulius Group

APRIL 5, 2022

This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant! The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group.

Conference 72

Conference Customer Service Culture Loyalty 72

ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Fast Company) In the past year, 47.8

Customer Service 69

Customer Service Hospitality e-support eBook 69

My Customer

DECEMBER 13, 2022

Check your wallet (digital and/or physical) - do you have loyalty cards for your favorite retail outlets? 13th Dec 2022. Gas, grocery, fashion, technology. By BlueOceanContactCenters.

Loyalty Programs 52

Loyalty Programs Loyalty Fashion Retail 52

Optimove

MAY 2, 2023

This compares to results in August 2022, when 19% of respondents expected to budget more for shopping on holiday at the end of 2022. It nurtures loyalty and trust; builds long-term solid relationships; is relevant and personalized; lets customers lead their journey. consumers in August 2022. 

Consumers 52

Consumers Loyalty Survey Conference 52

Retently

APRIL 6, 2022

Retently 2022 CSAT Benchmarks. These CSAT survey questions look into how the customer perceives the event or the support agent – not the overall perception or loyalty. . Like we already said, satisfaction doesn’t always equal loyalty. They are triggered to gauge customer sentiment in relation to the received service.

Effort Score 148

Effort Score Customer Satisfaction Survey Ecommerce 148

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Strategy 92

Strategy Customer Journeys e-support Customer Success 92

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Customer Success Conference 2022 by TSIA. CS 100 Summit.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

CSM Magazine

DECEMBER 15, 2021

Dave Mingle, VP of Customer Experience at Reputation , examines the key trends that will shape 2022. In fact, not too long ago, IDC expected that, by the end of 2022, global investments in CX technology would reach $641 billion. Now, with 2022 in sight, businesses are beginning to refresh their CX strategies for the new year.

Trends 59

Trends ROI Metrics Analysis 59

TechSee

JUNE 16, 2022

He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business. Richard is the Founder of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JULY 4, 2022

My Comment: How do you measure customer happiness and loyalty? Easy Does It: Five Keys To Curating An Effortless, Loyalty-Building Customer Experience by Craig Halliday. 75% of Consumers Say Customer Experience Impacts Brand Loyalty, Merkle Report Finds by PRNewswire. Let me count the ways! Actually, 15 of them.

Customer Journeys 69

Customer Journeys Customer Service Loyalty Programs Loyalty 69

ShepHyken

JANUARY 31, 2022

My Comment: Trust is a hot topic and more important than ever in building repeat business and ultimate loyalty. Be it customer loyalty, your brand reputation or improving conversion rates, customer experience plays a part in various aspects of your business. How Do You Solve a Problem Like… Eroding Customer Loyalty?

Customer Service 64

Customer Service Contact Center Trends Loyalty 64

ShepHyken

MARCH 14, 2022

The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes.

Customer Journeys 73

Customer Journeys Customer Service Call Center Loyalty 73

ShepHyken

JUNE 6, 2022

Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke. TechBullion) A loyalty program can be a great way to build customer loyalty and improve your business’s bottom line explains Fred Auzenne. My Comment: Here’s a nice “checklist” of ideas to create a successful customer loyalty program.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

Forcivity Salesforce

JANUARY 18, 2022

These trends are looking to continue into the new year; 2022 will be less about revolution, and more about refinement on what has become the mainstream. As we move into 2022, more and more organizations and applications are upgrading their bots to become more intelligent, making them more informative and helpful.

Omni-Channel 59

Omni-Channel Trends Customer Experience Social Media 59

Inbenta

DECEMBER 7, 2021

Contents: New Customer Demands for 2022. Top 6 Features to Future-Proof Live Chat Support in 2022. By 2022, nearly 85% of businesses are expected to opt for chat support, and in the US only 69% of shoppers are already demanding live chat features. Plus, loyalty is not the only reason having a live chat is a must.

Self Service 52

Self Service Tips e-support Chatbots 52

ShepHyken

JANUARY 10, 2022

Business 2 Community) We all know that keeping your customers happy is the key to building loyalty and earning repeat business. How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Keep in mind that a loyalty program is as much about marketing. Customer Service Is the New Upsell by David Wagoner.

Customer Service 74

Customer Service Loyalty Programs Loyalty Sales 74

ShepHyken

SEPTEMBER 26, 2022

How Amazon, Costco, Home Depot and Intuit Build Customer Loyalty by Prasad Sangameshwaran. (ET ET BrandEquity) Fred Reichheld is a Bain Fellow and founder of the consulting giant Bain and Company’s loyalty practice. The post 5 Top Customer Service Articles of the Week 9-26-2022 appeared first on Shep Hyken.

Customer Service 67

Customer Service Customer Retention Tips Analytics 67