Happy or Not

JANUARY 3, 2022

Customers are returning to on-site experiences and spending more on goods such as home equipment due to the decrease in travel. . R etailers or service providers also need to be able to connect that feedback with other internal data they might have to gain a 360 view of their operations and customers. . are just a few.

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing CRM Multi-Channel Sports 59

CSM Magazine

NOVEMBER 3, 2022

Gartner ’s “2022 CEO Survey — The Year Perspectives Changed” revealed 91.5% Get better data/analytics from systems (48%). These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers. of leading businesses invest in AI on an ongoing basis.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Alteryx provides the leading analytics automation platform. They’re leaders in the digital transformation of industry, pioneering the Connected Operations Cloud. Alteryx Alteryx is truly a powerhouse in digital. to over 4.5

Customer Success 52

Customer Success Software Customer Journeys Analytics 52

Optimove

AUGUST 2, 2022

Thanks to ever-evolving tech solutions, creating exceptional, personalized user experiences at scale has rapidly become critical to forging meaningful, valuable customer connections, and, quite simply, to the success of any brand. For example, Spotify requests music preferences and the Trip travel app requests vacation-type preferences.

How To 52

How To Analytics Engagement Social Media 52

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 British Airways incorporated QR codes on their bus stop ads in London, enticing commuters to scan and immerse themselves in a virtual travel experience. Need a bit of convincing?

Brands 52

Brands Marketing Advertising Video 52

BirdEye

OCTOBER 19, 2022

Important note: Google My Business changed its name to Google Business Profile in late November 2021 and will retire the name sometime in 2022. Comprehensive reporting: The Google My Business website builder includes a range of built-in analytics tools to help you see how well your website is performing.

Tips 98

Tips Hotels Social Media Video 98

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Video 98

BirdEye

MARCH 24, 2023

In 2022, the average cost per click was $0.97. Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Jay Nathan.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Retently

SEPTEMBER 3, 2023

This survey goes beyond the transactional aspects of a stay; it delves into the emotional connections between hosts, guests, and the unique places they briefly call home. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

West Monroe

NOVEMBER 21, 2022

Inflation could cut healthcare sector profits by more than $70 billion in 2022. Additionally, other value-based offerings such as telehealth visits and prescription delivery services reduce travel costs for consumers while maintaining utilization rates. Inflation will affect healthcare organizations for the next two years.

Healthcare 52

Healthcare Industry Financial Hospitality 52

AWS Machine Learning

NOVEMBER 22, 2022

As of October 2022, you can use targeted sentiment to identify the sentiment associated with specific entities mentioned in text documents. The restaurant’s IT department lacks sophisticated data analytics, streaming, or AI and machine learning (ML) capabilities to build such a solution. First steps of the workflow.

Analysis 68

Analysis CRM System Groups 68

SurveySparrow

FEBRUARY 13, 2023

link] pic.twitter.com/cjQ4Je7wzA — Summit CPA Group (@SummitCPAGroup) May 17, 2022 Takeaways: What better way to showcase the voice of your employees than letting them put it in their own words? Where are you hoping to travel to next? Promoting your wins and employee spotlights on social can help boost your brand and reputation.

Examples 52

Examples Culture Social Media Video 52

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Date Hour Market Location MW Price 11/7/2022 17 RT Energy LCIENEGA_6_N001 0 $0 11/7/2022 17 RT Energy LCIENEGA_6_N001 1.65 $80.79

Analytics 73

Analytics Marketing Training Data 73

SurveySparrow

SEPTEMBER 28, 2021

According to a report by Juniper Research , business-related costs are expected to reduce by over USD 8bn annually by 2022, thanks to Artificial Intelligence. Additionally, a Gartner report shows that by 2022, 70% of employees will interact with conversational ai platforms daily. Conversational ai would play a massive role in that.

Chatbots 52

Chatbots Social Media e-support Analytics 52

AWS Machine Learning

FEBRUARY 29, 2024

billion EUR (in 2022), a workforce of 336,884 employees (including 221,343 employees in Germany), and operations spanning 130 countries. Through the integrated operation of traffic and railway infrastructure, as well as the economically and ecologically intelligent connection of all modes of transport, Deutsche Bahn moves people and goods.

Self Service 95

Self Service Policies Transportation Analytics 95

AWS Machine Learning

APRIL 12, 2023

It contains building blocks to accelerate the development and deployment of connected sensors and services. The proposed solution was developed with the support of Northbay Solutions, an AWS Premier Partner, and can be deployed to airports of all sizes and scales to thousands of connected devices within 90 days.

System 79

System Measurement Training Analytics 79

AWS Machine Learning

APRIL 18, 2023

Indeed, this approach combines continuous monitoring, predictive analytics, and just-in-time action. By leveraging the latest data export schema , you can obtain sensors connectivity status, gateways connectivity status, measurement classification results, closure reason code and details of asset state transition events.

Management 66

Management Analytics Measurement Data 66