NetBase

DECEMBER 3, 2019

Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. Why, then, are brands failing to make the most of this insight? And what can brands do to change this dynamic? The 2019 Consumer Experience Analytics Report: EMEA has answers! Innovate around new products and services.

Report 52

Report Analytics Entertainment Survey 52

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Disregarding the obvious IBM and sector-related hashtags (#Think2019 appeared in them all!), DataScience.

Conference 66

Conference Leadership Culture Customer Centricity 66

NetBase

MARCH 10, 2020

There are so many ways social analytics helps brands win, though some of those ways are much more exciting than others. Customer care is a must, of course – but it’s pretty boring to talk about. When we see next generation AI helping brands predict trends, things get spicy. In 2019, there was a $166.2M

Trends 56

Trends Brands Ecommerce Automotive 56

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? The agent also gives her links to learn more on the brand’s online community.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? The agent also gives her links to learn more on the brand’s online community.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

NetBase

FEBRUARY 7, 2019

There are many places your brand could be creating a presence for itself online right now, and one that you just cannot ignore is (you guessed it) Instagram. The engagement that savvy brands are experiencing on this platform is nothing short of stunning. Why authenticity is the most important thing your brand can offer.

eBook 56

eBook Strategy Analytics Brands 56

Maru Group

FEBRUARY 15, 2021

By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7 Too many established food brands just don’t care Food manufacturers are right to keep a wary eye on meal kits and other disruptors. It reveals that brands are over-relying on desire and instant gratification.

Innovation 52

Innovation Consumers Brands Connections 52

Storyminers

APRIL 17, 2019

A small change in course can change your future. The first event was held on April 16, 2019 at AT&T. Atlanta, GA April, 2019. In fact, many of the study companies in the presentation used this or a similar approach to innovate, socialize, decide, design, build, and earn adoption for their ideas. April 2019.

Case Study 100

Case Study Study Groups Strategy 100

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

Brands 52

Brands Transportation Sales Innovation 52

CSM Magazine

MAY 19, 2020

The organisation’s contact centre uses Puzzel’s range of voice, email, SMS, Webchat and social media capabilities to provide a joined-up learning advisory service across multiple brands for the largest college group in London. This is innovation at its best.”. About Puzzel.

Omni-Channel 52

Omni-Channel Groups Brands Abandon Rate 52

C3Centricity

JULY 3, 2019

A fun campaign they started running in 2019 with Ed Sheeran includes a pack label change – of course! Creative messaging needn’t be limited to packaging of course. For more information on the support we can provide in product innovation and branding, please check out our website here: [link].

Multi-Channel 198

Multi-Channel Consumers Social Media Connections 198

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. What really stood out is which brands were pulling off these feats. Of course, the Awards entrants are only a tiny sample from industries that have hundreds or even thousands or loyalty programs.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Ecrion

SEPTEMBER 17, 2019

Of course, some of your customers may not have any social media accounts at all. Strong customer communications are just as important to your business’s reputation as branding and the quality of the products/services you offer. The post 4 Simple Ways to Improve Customer Communications In 2019 appeared first on Ecrion.

Communication 57

Communication Customer Journeys Omni-Channel Social Media 57

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Transportation Travel Fashion 52

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. Learn more at www.materialplus.io.

Technology 52

Technology Marketing ROI Customer Centricity 52

C Space

JULY 27, 2020

The Brand Move Roundup – July 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. Apple has told U.S.

Brands 52

Brands Transportation Fashion Sports 52

Experience Investigators by 360Connext

JULY 28, 2020

The brands who create a habit of putting the customer first, defining success for both the organization and the customer, and developing best practices and business discipline around execution are the ones who can truly be customer-centric. Not just for a program, but as part of their brand DNA. Start with your company’s goals.

Strategy 225

Strategy Customer Journeys Customer Experience Net Promoter Score 225

ClientSuccess

JULY 23, 2019

The following lists the top five innovations in customer service those winning brands are adopting. Of course, chat solutions must work well and deliver the response customers need and expect. The post 5 Customer Service Trends to Watch For in 2019 and Beyond appeared first on ClientSuccess. More Attention to Automation.

Self Service 40

Self Service Trends Customer Service Social Media 40

Clarivate

MAY 12, 2022

INTA’s first in-person Annual Meeting since 2019 provided a long-awaited opportunity to meet with colleagues from around the word, discuss the latest trends in trademark law and showcase new Clarivate solutions. Our support for INTA went well beyond the Brand Marketplace. INTA workshops and panels.

Meeting 52

Meeting Leadership Analysis Innovation 52

Qualtrics

JANUARY 16, 2019

Below are 10 market research conferences that you should check out for 2019. Date: March 5-8, 2019. Leading brands will share the experience management programs they’ve built to delight customers and employees. Date: May 16-19, 2019. Short-course presenters include: Cynthia RobinsPh.D.- Date: April 23-25, 2019.

Conference 28

Conference Marketing Case Study Analytics 28

CX Journey

OCTOBER 17, 2018

Image courtesy of Pixabay I'm already seeing it: people are starting to talk and write about customer experience trends for 2019. Unfortunately, that's where a lot of brands sit today: trying to keep up - if they're even focusing on the chocolates, er, customer experience. Innovation isn't even in their vocabulary.

Trends 111

Trends Guidelines Omni-Channel Government 111

C Space

SEPTEMBER 17, 2020

The Brand Move Roundup – September 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. US retail sales rose 0.6% increase in July. In the U.S,

Brands 40

Brands Sports Retail Conference 40

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Who should attend: Brand Strategists, CMOs, CTOs, C-level executives.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

NetBase

AUGUST 16, 2019

As the weather cools off, holiday shopping heats up, along with brand competition. Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Where will you be on October 22 nd and 23 rd 2019 ? Crisis Alert: Managing Your Brand in an Unpredictable World.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. To deliver consumers a personalized marketing experience, brands need better control over their channels and performance. Effective marketing happens at the intersection of branding and customer experience. And keep measuring and course-correcting.”

Marketing 93

Marketing Conference Omni-Channel Leadership 93

TechSee

JUNE 11, 2019

Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance. Elimination of confusion: customers receive precise Augmented Reality guidance on their screen, so the point of reference and required course of action are crystal-clear.

Self Service 117

Self Service Technology Customer Service Contact Center 117

Currency Alliance

JANUARY 22, 2020

A 2019 survey published on Business Insider found that the online marketplace was America’s favourite brand. Those may seem tough acts to follow, but there are actually dozens of other brands that have carved out unique propositions that created enormous enterprise value from the loyalty of their customers.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

NetBase

NOVEMBER 21, 2018

But what changes can hotel brands expect moving forward, and how can they avoid disruption by innovative competitors? But of course, there are always challenges. We’ve seen in other research that not all brands use social analytics as well as they could. What does that mean for hotel brands? How do you do that?

Hospitality 43

Hospitality Industry Hotels Social Media 43

C3Centricity

APRIL 17, 2019

If the topic inspires you then you might also be interested in reading an article on “ Innovation and Creating Shared Value” , which I was invited to contribute to one of the first issues of the Journal of Creating Value. That’s a dangerous thing to do as you may be limiting your brand’s potential.

Marketing 198

Marketing Technology Customer Centricity Conference 198

TechSee

APRIL 2, 2019

The explosion in connected devices and the prevalence of online shopping mean that millions of products are now shipped daily, With online commerce projected to pass the $3 trillion mark in 2019. However, most of these innovations revolve around language. Crystal-Clear: The Future of Computer Vision.

Contact Center 174

Contact Center Self Service Video Average Handle Time 174

Optimove

OCTOBER 4, 2022

Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor). And for brands? The Medium PWA.

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

Eptica

MAY 6, 2020

At the same time, like all brands during this time of crisis, banks are under pressure to ensure they are viewed as open, approachable, trustworthy and caring , particularly as many customers might have financial worries. In the 2019 study, three banks offered email, but none responded to emails successfully.

Banking 79

Banking Customer Service Social Media Self Service 79

Optimove

DECEMBER 8, 2021

It’s primarily thanks to the fact plenty of the space’s brands were born straight into the digital sphere, with a digital product – making them a kind of tech company in their own right. Again, as an industry where the brand plays a softer role, hard-earned proprietary data is a crucial differentiating factor versus competition.

CRM 52

CRM Marketing Competitive Advantage Fashion 52

Eptica

JULY 17, 2019

Date: Wednesday, July 17, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Empowering agility through AI-based Voice of the Customer programs. Published on: July 17, 2019. They have to be able to course - correct quickly if the messaging or the product itself doesn’t quite resonate.

Analytics 58

Analytics Social Media Retail Training 58

Experience Investigators by 360Connext

OCTOBER 13, 2020

” The power of these metrics, of course, is in the insights they provide. The rich data provided by customers is the first ingredient in the art of innovation. Proactive CX means leveraging what’s learned in journey mapping and applying those insights to innovation. Be skeptical of such claims.”

Customer Journeys 143

Customer Journeys Customer Experience Net Promoter Score How To 143

NetBase

JUNE 10, 2020

As communities reopen for business, brands need to be ready to accommodate the reverse culture shock that consumers are feeling. We are sharing insight here that brands need to bolster their reopening efforts, including: Understanding what reverse culture shock is and how to accommodate it. consumer spending fell by 13.6%

Culture 73

Culture Social Media Consumers Analysis 73

SurveySparrow

SEPTEMBER 15, 2019

Yes, of course the number depends on the experience and relationship the customers have with your brand but it also relies on how you craft your NPS email. ‘Kennedy, how likely are you to recommend our brand to a friend or colleague?’ ‘How likely are you to recommend our brand to a friend or colleague?’

NPS 40

NPS How To Survey Feedback 40