Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Mobile Analytics & Engagement. When it rains, it pours—products and features, that is!

Effort Score 75

Effort Score Analytics Report Data 75

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Already know what matters?

Social Media 77

Social Media Tools Analysis Analytics 77

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

CX University

MARCH 11, 2024

Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns. The test group is exposed to the new strategy, while the control group is not.

Omni-Channel 52

Omni-Channel Analysis Data Touchpoint 52

NetBase

MAY 2, 2019

You can’t foster sales or loyalty through acquaintanceship – you have to go deep. What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. Reach out to learn how AI-boosted Analytics can level up your efforts! Are your netnography tools up to par?

Engagement 71

Engagement Entertainment Sports Social Media 71

NetBase

APRIL 25, 2019

It depends on where you are in your social analytics journey, and what you need to audit. But the tools below – updated for 2019 – will surely get you started. If sales are up or down, social data – i.e., consumers talking to you on social media – tells you why. 3 Tools That Measure Sentiment. How Do You Measure Up? –

Social Media 66

Social Media Tools Multi-Channel Analytics 66

SurveySparrow

MARCH 16, 2019

Top 20 Marketing Agency Partner Programs for 2019. They deliver their promise by providing exceptional inbound marketing and sales services to their clients. Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics.

Marketing 75

Marketing Social Media e-support Video 75

NetBase

JANUARY 9, 2019

The NetBase Industry Report 2019: Retail explores where some of the biggest names in retail rank, and why – as well as what brands can learn from those at the top, bottom, and everywhere in between. It’s all inside the NetBase Industry Report 2019: Retail. Want to learn more about what social analytics can do for your brand?

Retail 45

Retail Report Industry Strategy 45

Kitewheel

JUNE 20, 2019

2019 Highlights. Here at Kitewheel, we just released the State of Customer Journey Report 2019. This is our biggest data analytical report to date, with over 10 Billion digital and in-person customer interactions tracked and recorded. Another year and so many more customer journeys to analyze.

Customer Journeys 45

Customer Journeys Omni-Channel B2C B2B 45

SurveySparrow

JULY 17, 2019

A brilliantly designed customer experience management software would also help you recognize customer trends, identify at-risk customers, measure customer satisfaction, scale customer loyalty, and more. Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools Social consumers are constantly evolving.

Social Media 52

Social Media Tools Analysis Analytics 52

NICE inContact

FEBRUARY 6, 2019

A successful CX organization tries to build a centralized view of CX; aligning different groups – Marketing, Sales, Service and beyond. Voice of the customer, analytics and AI-driven technologies are important add-on pieces in addition to core contact center and CRM systems. Set a goal, measure, iterate and improve.

Net Promoter Score 137

Net Promoter Score Average Handle Time Contact Center Effort Score 137

NetBase

NOVEMBER 8, 2019

And they’re experiencing enormous success with strategies informed by next generation AI-powered social analytics. But they’re still failing in a key phase of the CX journey – post-sale. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below!

Report 45

Report Sales Brands Analytics 45

Feedbackly

DECEMBER 27, 2018

This said I think that the year 2019 will be the year when companies really start breaking their data silos and stop using separate systems to collect the data. For the first time in 10 years, we can see lots of investments in measuring and improving one’s employee experience and companies are taking this matter more and more seriously.

Trends 40

Trends Customer Experience Customer Journeys Analytics 40

Currency Alliance

DECEMBER 13, 2018

“the biggest 25 food-and-beverage companies…generated 45% of sales in the category in America but drove only 3% of the total growth” [i]. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. The Economist, November 2018.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Grade.us

APRIL 17, 2019

At its core, this is what local business digital analytics is all about. Most agencies are responsible for knowing digital analytics. They discuss analytics with their clients, using the data to outline their campaign wins and losses. When it comes to data and digital analytics, clients are quickly overwhelmed.

Analytics 21

Analytics Course Social Media Analysis 21

SurveySparrow

APRIL 18, 2019

Too eager to see the top chatbots in 2019? Here in this article, find our list for the top 10 chatbots to look out for in 2019. The primary focus of Manychat is to nourish your marketing and sales strategies. Your usage will be measured against the requests processed. Sounds like a unicorn, doesn’t it? Jump to the list.

Chatbots 76

Chatbots e-support Entertainment Hospitality 76

NetBase

NOVEMBER 8, 2019

And they’re experiencing enormous success with strategies informed by next generation AI-powered social analytics. But they’re still failing in a key phase of the CX journey – post-sale. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below!

Report 40

Report Brands Sales Analytics 40

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

DemandJump

NOVEMBER 4, 2020

But how to measure marketing attribution through mobile is very different from a digital attribution model that works with a web browser. As we have described in a previous post about attribution measurement, there are many models of single- or multi-touch attribution that can be applied. Mobile Attribution vs Web Attribution.

Multi-Channel 98

Multi-Channel Advertising Guidelines Social Media 98

Comm100

MAY 20, 2022

Clicking this button opens a chat window connecting visitors instantly with an agent for support, sales, technical help, or anything else they might need assistance with. . Live chat analytics give you valuable insight into your agents as well. Fitbit – Generating millions in new sales. In addition, our sales team loves it.

Software 194

Software Wait Times Multi-Channel Consumers 194

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Her extensive background in customer success, sales and management will be of great benefit to both IZEA and our customers,” said Ted Murphy, Founder and CEO of IZEA.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

Ann Michaels and Associates

SEPTEMBER 9, 2019

Customers want to buy a complete package that includes your product and the customer service that comes with it; this experience includes the sale, purchase, and post-sale. Smiling improves your mood and therefore the attitude in which you face everyday situations, including your sales work and customer support.

Net Promoter Score 80

Net Promoter Score Airlines Retail Measurement 80

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? The Power of Artificial Intelligence: Social Media Analytics, the 2.0 And Gil has some answers!

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Grade.us

NOVEMBER 16, 2018

Digital analytics are essential to measuring your marketing efforts. 2018's Best Digital Analytics Blogs. Follow these blogs to stay up-to-date with the latest analytics trends. Google Analytics Products. Blast Analytics & Digital Marketing Tips. Blast Analytics & Digital Marketing Tips.

Analytics 29

Analytics Resources Tools eBook 29

SurveySensum

SEPTEMBER 12, 2019

It’s 2019, customers are getting ample choices and you’ll have to make certain that why should they choose you over your competitors. How do you know that you’re delivering better digital customer experience until your brand measures the happiness of current users of your product or service? Is your business measuring NPS?

Brands 67

Brands Net Promoter Score Customer Experience NPS 67

Gainsight

APRIL 26, 2019

Click here to see the full Pulse 2019 agenda. Sales Alignment. Complains about the Sales team. Deeply aligned with the Sales team. Creates detailed processes and analytics to collaborate with product team. Measures NPS and retention solely. Click here to get tickets to Pulse 2019. Product Alignment.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Oracle

NOVEMBER 2, 2020

One of these ever-present challenges is how to get marketing and sales teams to collaborate more effectively. I’ve been in marketing for nearly 25 years, so I know just how complicated it can be when marketing and sales almost seem set up to battle each other versus work together to get leads through the sales funnel and sell more.

Management 80

Management Sales Multi-Channel B2B 80

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. They employ data and analytics to improve the performance of a physical product over time. The result? Smart products: Smart products are not just digitally connected.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. They employ data and analytics to improve the performance of a physical product over time. The result? Smart products: Smart products are not just digitally connected.

Metrics 52

Metrics Roadmap Leadership Analytics 52

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. Uber posted 2019 FCF of negative $4.9 So, what’s wrong with EBITDA, as it’s obviously a valid measurement.

Consumers 56

Consumers Marketing Financial Measurement 56

NetBase

APRIL 25, 2019

It depends on where you are in your social analytics journey, and what you need to audit. But the tools below – updated for 2019 – will surely get you started. If sales are up or down, social data – i.e., consumers talking to you on social media – tells you why. 3 Tools That Measure Sentiment. How Do You Measure Up? –

Social Media 83

Social Media Tools Multi-Channel Analytics 83

C3Centricity

DECEMBER 1, 2020

So are you training yourself to think more, improve your memory and polish up your analytical skills? According to Korn Ferry’s 2019 CMO Pulse survey, “As the champion of the customer, it is not surprising that CMOs cited customer centricity as their top strategic priority. ” Why? To Be Honest and Reliable”. “To

Marketing 177

Marketing Customer Centricity Industry Data 177

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 Biometrics refers to body measurements and calculations for the purpose of authentication, identification and access control. Emotion analytics. This realization has seen investments in AI rapidly increasing. Customer Identification. Biometrics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

JULY 29, 2021

Analyzing your CRM data to find qualified leads from existing customers, for instance, is one way AI can help you find new sales opportunities. Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Avaya

JANUARY 14, 2019

When companies design projects around innovative technologies—ranging from analytics, Artificial Intelligence (AI), Internet of Things (IoT), mobility, cloud services, and omnichannel—they can demonstrate measurable success. 37% increase in digital sales. 65% increase in customers won.

Customer Experience 73

Customer Experience Competitive Advantage Social Media Metrics 73