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Influencer Marketing in 2018: The Best Blogs, Articles, Tools, Resources and, Well, Influencers.

Grade.us

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. The Best Influencer Marketing Articles of 2018. Time to take a deeper dive?

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Acquisition Addiction’s Impact on Customer Experience ROI

ClearAction

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. It prioritizes resources and motivates action and momentum. Claim the full promise of customer experience ROI by balancing customer acquisition and retention.

ROI 59
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5 Top Customer Service Articles for the Week of December 24, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Freshdesk) Customer service teams now have more resources at their disposal than ever for understanding and assisting customers. 50 Mind-Blowing Stats About E-commerce Experience in 2018 by Lauren Burgess.

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New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

AskNicely

In 2018, customer experience is everything. More big brands, more agencies, and more technology companies are investing more resources than ever to stay ahead of the competition in this new age of the customer. Research by Salesforce indicates that more than half of consumers will leave a company that does not anticipate their needs.

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Video Marketing in 2018: The Best Blogs, Articles, Tools, Thought Leaders and Resources

Grade.us

Resources to the rescue: here's this year's latest and greatest. Other Excellent Video Marketing Resources. Takes you from storytelling, to distribution, to ROI. Video Marketing Trends of 2018 - This book takes you beyond basic video marketing to talk about things like augmented reality, virtual reality, and 360 degree video.

Video 20
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Why every CX team needs to plug into the power of integrations

CloudCherry

Integrating your ticketing data with your CX data can help prove the ROI of proactive initiatives. 90% of consumers find personalization appealing , according to a 2018 Epsilon study. Armed with this knowledge, they can make better decisions about where to spend their CX resources to move detractors to promoters.

CEM 186
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Enter the Super-Agent: Three ways AI enhances the agent experience

Comm100

AI-powered chatbots are so 2018. Truth be told, internal uses of AI have just as much disruptive power as chatbots if not more – and are also far simpler to deploy and far quicker to generate positive ROI. Even in situations that require more technical troubleshooting, it will put all relevant resources at your agents’ fingertips.