2018 CRM Resources ROI 
CloudCherry
DECEMBER 1, 2018
Integrating your ticketing data with your CX data can help prove the ROI of proactive initiatives. 90% of consumers find personalization appealing , according to a 2018 Epsilon study. For example, PUMA used their CRM data within CloudCherry to determine that their promoters, on average, spend 10% more than detractors.
CloudCherry
NOVEMBER 13, 2018
Integrating your ticketing data with your CX data can help prove the ROI of proactive initiatives. 90% of consumers find personalization appealing , according to a 2018 Epsilon study. For example, PUMA used their CRM data within CloudCherry to determine that their promoters, on average, spend 10% more than detractors.
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Optimove
APRIL 21, 2022
In 2018 she began teaching a class called Psychology and the Good Life, which quickly became one of Yale’s most popular courses; nearly a quarter of the undergraduate student body enrolled in the first year it was offered. The foundation of Paper Source’s CRM work is customer lifecycle marketing. ” said Darby.
C3Centricity
MAY 25, 2020
If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not getting 10x the ROI from your data. This is to address global issues such as resource management, water usage or pollution, which certain customers feel passionately about. CEX #CRM #CustomerSatisfaction Click To Tweet.
Grade.us
DECEMBER 27, 2018
Resources to the rescue: here's this year's latest and greatest. It comes with some other neat features, too, like a video CRM platform. Other Excellent Video Marketing Resources. Takes you from storytelling, to distribution, to ROI. Did I miss a resource you'd recommend? The Best Video Marketing Blogs.
Tricia Morris
OCTOBER 28, 2015
According to Gartner Research VP and Distinguished Analyst Michael Maoz in his research note Knowledge Management Will Transform CRM Customer Service , “by 2018, the rapid creation and retrieval of relevant content (KM) will be a key attribute of leading enterprises.” and how to measure ROI. . and how to measure ROI.
Currency Alliance
JUNE 11, 2019
A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Rewards value rose 15% in Q3 2018 alone[vi]. Card attrition rates rose to 15% in 2018 from 10.5% Actually, they do. in 2017[vii].
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