Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Grade.us

NOVEMBER 2, 2018

Here are this year's best resources for helping you stay on top of the changes. 2018's Best Social Media Marketing Blogs. 2018's Best Social Media Marketing Articles. Good Riddance to Social Media Mass Production - 2018 is bringing a lot of changes to social media marketing. 2018's Top Social Media Marketing Experts.

Social Media 32

Social Media Resources Tools Marketing 32

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Great resource!

Customer Service 92

Customer Service Social Media Tips Trends 92

ShepHyken

DECEMBER 31, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Guru) As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. The post 5 Top Customer Service Articles for the Week of December 31, 2018 appeared first on Shep Hyken.

Customer Service 96

Customer Service Touchpoint Customer Service Training Customer Centricity 96

ShepHyken

MARCH 9, 2018

Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018. Supplying these answers on the website, can decrease the organization’s representatives’ involvement and therefore save resources. Provide a Quicker Answer.

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

Comm100

JUNE 13, 2018

His simple analysis of the impact of churn and the effort required to obtain new customers is really eye opening and it will probably help you in your next conversation with senior management when you ask for additional resources and tools! The post 5 Top Customer Service Articles for the Month of May 2018 appeared first on Comm100.

Customer Service 102

Customer Service Airlines Call Center Metrics 102

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. The 2018 Customer Service Study from ThinkJar highlights strategy, budgeting, stakeholders, and the current top-trends: digital transformation, AI, IoT, and data-based decision making. Here are my top five picks from last week.

Customer Service 86

Customer Service Automotive Tips Feedback 86

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. 2018's Best Digital Advertising Blogs. 2018's Best Digital Advertising Articles. 2018's Best Digital Advertising Tools. 2018's Best Digital Advertising Influencers. Hopefully one nobody wants to mute.

Advertising 26

Advertising Resources Tools Social Media 26

ShepHyken

JANUARY 1, 2018

Each week I read a number of customer service and experience articles from various resources. 15 Customer Experience Trends for 2018 by Bruce Temkin. My Comment: Let’s start the New Year with a list of 14 customer experience (CX) trends for 2018 by my friend Bruce Temkin. Here are my top five picks from last week.

Customer Service 0

Customer Service Trends Culture Advertising 0

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. Freshdesk) Customer service teams now have more resources at their disposal than ever for understanding and assisting customers. 50 Mind-Blowing Stats About E-commerce Experience in 2018 by Lauren Burgess.

Customer Service 88

Customer Service e-support Loyalty Data 88

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Customer Bliss

JANUARY 4, 2019

Today’s podcast is the last replay featuring “best of” content from 2018. Lastly, Alan shared some advice regarding resources that help him work more efficiently in terms of implementing the CX transformation. Thank you all for your support and for taking the time to listen to these podcasts.

Hospitality 141

Hospitality Healthcare Customer Experience Chief Customer Officer 141

ShepHyken

NOVEMBER 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. Forrester) Let’s face it: 2018 was not a fabulous year for customer experience. The post 5 Top Customer Service Articles for the Week of November 12, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 90

Customer Service Effort Score Customer Service Training Marketing 90

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in. Here are my top five picks from last week.

Customer Service 0

Customer Service Contact Center Retail Competitive Advantage 0

CSM Magazine

APRIL 18, 2024

Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

52

52

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. There are plenty of resources to keep up-to-date with the latest customer service strategies, technologies and tactics – and my friend Steve DiGioia shares many of these in this article. by Steve Bernstein.

Customer Service 72

Customer Service Loyalty B2C Study 72

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Oracle

JULY 12, 2018

There’s more shiny, new ecommerce tech to invest in than ever before– but where are merchants really putting their resources and budget? We’re asking retail and direct-to-consumer ecommerce professionals where they are investing as they prep for holiday 2018 and 2019 in general with a quick, anonymous 10-click survey.

Survey 40

Survey Ecommerce Retail Innovation 40

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

ShepHyken

DECEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. The post 5 Top Customer Service Articles for the Week of December 3, 2018 appeared first on Shep Hyken. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 102

Customer Service Retail Airlines Social Media 102

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. The post 5 Top Customer Service Articles for the Week of January 7, 2018 appeared first on Shep Hyken. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 99

Customer Service Contact Center Tips Chatbots 99

ShepHyken

JANUARY 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. The post 5 Top Customer Service Articles For the Week of January 22, 2018 appeared first on Shep Hyken. Here are my top five picks from last week.

Customer Service 90

Customer Service Chatbots Wireless Airlines 90

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. The post 5 Top Customer Service Articles for the Week of July 30, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Oracle

FEBRUARY 23, 2018

As an SMB, using social channels to boost your customer service credentials is really useful, but maintaining a social presence can be difficult for businesses with limited resources. The post CX Tech to Grow Your SMB in 2018 appeared first on SmarterCX.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 30, 2018

Read our non-competitive “Lithy 2018 submission” below. After you are finished with ours look at all the other Lithy 2018 entries , read through them and learn something - don’t forget to vote for the ones you like. Lithys 2018: Lithium – Lithosphere Digital Design Excellence.

Innovation 40

Innovation Resources Connections Metrics 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

ShepHyken

DECEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. The post 5 Top Customer Service Articles for the Week of December 10, 2018 appeared first on Shep Hyken. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 91

Customer Service Fashion Customer Satisfaction Customer Service Training 91

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Are the service people on your team (who work closest to the customer every day) given the resources and empowerment they need, and the respect they deserve?

Trends 74

Trends Measurement Competitive Advantage Metrics 74

ShepHyken

MAY 14, 2018

Each week I read a number of customer service and customer experience articles from various resources. My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference). Here are my top five picks from last week. Be sure to watch the short video.

Customer Service 76

Customer Service Employee Experience Video Call Center 76

Circular Edge

MAY 2, 2018

Resources: JD Edwards Keynote Presentation. JD Edwards Announcement (April 2018). Check out part 2 of my recap to learn more about CE product and service innovations that are available to support your success. JD Edwards Keynote Case Studies. JD Edwards Keynote Recording. JD Edwards Roadmap Presentation.

Resources 40

Resources Roadmap Chatbots Conference 40

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Mindflash) The secret is out: 2018 has been declared the “Year of the Customer” — and there is a list of surprising statistics about the customer experience to support this claim. Here are my top five picks from last week.

Self Service 81

Self Service Customer Service Social Media Customer Service Training 81