Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? April 2018 CX Events and Conferences. April 8 – 11, 2018. April 10 – 12, 2018. April 10 – 11, 2018. April 16 – 18, 2018. April 18, 2018. April 19, 2018. Global Retailing Conference. April 19 – 20, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Maru Group

NOVEMBER 28, 2018

Early indicators suggest that Black Friday bought an estimated £7billion cash injection into the UK retail market, yet results show that footfall was down 5.4% We’ve continued to see a trend towards retailers extending Black Friday shopping events this year in a bid to manage demand and customer expectations. year on year.

Loyalty 45

Loyalty Retail Customer Experience Analysis 45

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? As you know, there are basically only three ways to grow your sales: Get more people to buy. sales Click To Tweet. This could be by serving behind the counter if you have a retail outlet. If not then this article will set out some clear priorities.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. While many retailers compete for shoppers from all generations, millennials are particularly difficult to entice. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. Be transparent.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Maru Group

NOVEMBER 28, 2018

Early indicators suggest that Black Friday bought an estimated £7billion cash injection into the UK retail market, yet results show that footfall was down 5.4% We’ve continued to see a trend towards retailers extending Black Friday shopping events this year in a bid to manage demand and customer expectations. The extended Black Friday.

Loyalty 40

Loyalty Customer Experience Retail Analysis 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

JUNE 25, 2018

Keys To Earning Sustained Loyalty From Your Employees by Charle Brown. Chief Executive) Having strengthened millions of relationships for brands and causes worldwide, we’ve identified five critical steps to achieve the sustained loyalty your business needs. What do these companies do to earn such loyalty?

Customer Service 85

Customer Service Loyalty Tips Conference 85

Second to None

SEPTEMBER 13, 2018

1] Amazon provides its customers with unprecedented convenience, product selection, all matched with above-average customer service and a beloved Prime loyalty program. Amazon has changed the face of the American retail industry, forcing brands of all sizes and styles to complete self-assessment in the face of this retail juggernaut.

Retail 54

Retail Brands Fashion Voice of Customer 54

Lumoa

NOVEMBER 7, 2022

From product and service design, to support, sales and management, more and more teams are starting to harness the power of customer insights. In 2018, two-thirds of companies were competing solely on CX and that number is only expected to grow. When everyone is shopping online, the nearest competitor is only a search away.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

C3Centricity

MAY 25, 2020

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. If you’re interested in reading an analysis of the US Retail Apocalypse and the 23 big retailers closing stores then I highly recommend this post on Fox Business from last year.

Technology 194

Technology Analysis Data Consumers 194

Oracle

NOVEMBER 12, 2019

If you want to boost customer loyalty and elevate your company’s CX into the hearts and minds of today’s discerning, tech-savvy, information-rich shoppers, these strategic shifts will help. And for good reason: 60% of holiday 2018’s total online shopping and 40% of sales came from, you guessed it, mobile.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Ready to register now for Modern Customer Experience 2018? Creating Mobile-First Customer Engagements.

Customer Experience 49

Customer Experience Chatbots Omni-Channel Loyalty 49

Maru Group

NOVEMBER 14, 2019

December sales are slowing as consumers spend more in November, while internet sales are on the rise ; average weekly internet sales nearly tripled between November 2010 and 2017, according to the ONS (Office for National Statics). However, 2018 saw a decline in appetite. However, 2018 saw a decline in appetite.

Retail 40

Retail Sales Consumers Analysis 40

Experience Investigators by 360Connext

NOVEMBER 17, 2020

We know that building loyalty requires more positive interactions than negative ones. Don’t turn it into a sales pitch. Chewy, a pet supply digital retailer, is known for getting to know their customers and their pets. Christopher Moloney (@Moloknee) September 2, 2018. I love this example from Southwest Airlines.

How To 372

How To Airlines Social Media Tips 372

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Rewards value rose 15% in Q3 2018 alone[vi]. Card attrition rates rose to 15% in 2018 from 10.5% Actually, they do. in 2017[vii].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Experience Investigators by 360Connext

NOVEMBER 22, 2022

We know that building loyalty requires more positive interactions than negative ones. Don’t turn it into a sales pitch. Chewy, a pet supply digital retailer, is known for getting to know their customers and their pets. Christopher Moloney (@Moloknee) September 2, 2018. I love this example from Southwest Airlines.

How To 143

How To Airlines Social Media Tips 143

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT TRENDS FOR 2018 When globally, 75% of companies want to work on customer experience, it is becoming a long term value creation model which is sustainable, equitable and shall build gains for all together. So, think about it. Price becomes less relevant with GREAT customer experience.

Customer Experience Management 40

Customer Experience Management Trends Customer Experience Management 40

TechSee

OCTOBER 23, 2018

I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. If so, I see you have 345 Loyalty points available to use towards your stay. Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. . Thanks for calling our Hotel.

Tools 157

Tools Customer Service Chatbots How To 157

ReviewTrackers

FEBRUARY 24, 2021

It’s your job to make sure you are constantly on top of your reputation – making sure it is a positive feeling is created and then maintained for customer loyalty. Concourse Sports , a multi-channel retailer, increased the amount of reviews for their stores by 2,800 percent on Google and Facebook.

Brands 104

Brands Marketing Social Media Sports 104

Experience Investigators by 360Connext

JUNE 25, 2019

The term “customer experience” usually conjures up images of individual customers in retail or other business-to-consumer (B2C) environments. According to Salesforce’s 2018 Trends in Customer Trust report, 93% of customers are more likely to recommend a company they trust over those they don’t. But then w hat?

B2C 137

B2C B2B Customer Experience Culture 137

Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Falling out of love with discounting.

Customer Experience 56

Customer Experience Retail Customers Brands 56

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. These staggering statistics, however, bely the tremendous pressure today’s online retail businesses are facing. Here are 5 examples of CX technologies retailers can use to encourage customers to buy on their sites and nurture customer loyalty.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

ProProfs Chat

NOVEMBER 29, 2019

Improved Sales. Boosts Customer Service & Loyalty. Live Chat Customer Loyalty Statistics. In 2018, the customer satisfaction rate with live chat usage stood at 83.1 83% was the average customer satisfaction rate of live chat interactions in 2018 and is likely to grow in the coming years. Better Market Reach.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

ProProfs Chat

JANUARY 30, 2020

Customer loyalty. Impact of Customer Engagement On Sales. Customer Engagement & Loyalty. This allows you to keep customers engaged with the brand and also boosts brand loyalty. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Eptica

NOVEMBER 21, 2018

Date: Wednesday, November 21, 2018 Author: Anne-Claire Bellec - Marketing Director Why listening to your customers is vital to success this Christmas. Published on: November 21, 2018. The key is delivering a customer experience that engages consumers and builds loyalty, particularly online.

Net Promoter Score 62

Net Promoter Score Retail Ecommerce Social Media 62

Second to None

APRIL 9, 2018

Recently, Sephora has made news by merging their digital and physical retail departments into one omnichannel approach. Mary Beth Laughton, who had been the company’s svp of digital since 2014, assumed a new title as evp of omni retail. It’s changed the way we think about sales metrics, engagements and experiences across channels.”.

Brands 54

Brands Retail Loyalty Fashion 54

ProProfs Chat

JUNE 21, 2019

Building customer loyalty implies you can sell multiple products and services to the same customer over a period of time. eMarketer states In a November 2018 – Retail TouchPoints survey, retailers’ spending on acquisition and retention weren’t radically different on the surface.

Customer Retention 63

Customer Retention Strategy How To Case Study 63

Grade.us

MARCH 13, 2018

Are reviews becoming less important in 2018? Here's how online review management and marketing is changing in 2018. #1: Businesses with strong review portfolios and great local content will win more customers and sales as time goes on. They attract our attention and win our loyalty. Reviews are more important in 2018.

Marketing 41

Marketing Management Retail Travel 41

Optimove

JULY 12, 2022

It is part of Optimove’s relentless journey of empowering marketers to optimize customer data into deeper relationships, incremental sales, and loyalty at scale. And as Pini added in our press release, “The acquisition was a natural next step in our evolution. It allows us to keep doing what we do best, but better.”

CRM 52

CRM Touchpoint Loyalty Marketing 52

Maru Group

DECEMBER 16, 2019

The UK Christmas advertising campaign is well under way, with big name retailers and grocers, including John Lewis, Amazon and Aldi, all buying for our attention and hard-earned cash. It’s led some to question the impact of such large spends, especially at a time when retailers are facing the toughest trading conditions.

Advertising 52

Advertising Connections Return on Investment Retail 52

Maru Group

DECEMBER 16, 2019

The UK Christmas advertising campaign is well underway, with big-name retailers and grocers, including John Lewis, Amazon and Aldi, all buying for our attention and hard-earned cash. billion on Christmas advertising efforts in 2018. billion on Christmas advertising efforts in 2018. Future loyalty vs. short-term gain.

Advertising 52

Advertising Connections Return on Investment Retail 52

ReviewTrackers

SEPTEMBER 1, 2020

As of Q3 2018, Yelp users have contributed over 171 million reviews of almost every type of local business. According to the 2018 Online Reviews Survey by ReviewTrackers, approximately 45 percent of consumers say they are likely to check reviews on Yelp before visiting a business. Shopping / retail: $24,000. Reviews generated.

Advertising 81

Advertising Automotive Study Entertainment 81

Eptica

MAY 30, 2018

Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. The difference in sales, revenue and loyalty between the number one player and the number two in many markets is therefore accelerating.

Customer Experience 50

Customer Experience Customer Journeys Chief Customer Officer Effort Score 50

ReviewTrackers

MARCH 26, 2018

It’s your job to make sure you are constantly on top of your reputation – making sure it is a positive feeling is created and then maintained for customer loyalty. Concourse Sports , a multi-channel retailer, increased the amount of reviews for their stores by 2,800 percent on Google and Facebook.

Brands 82

Brands Marketing Social Media Sports 82

C Space

JUNE 11, 2020

Beauty retailer Sephora has said it will dedicate 15% of its stores’ shelf space to the products of black-owned companies, becoming the first major retailer in the United States to take the “ 15% pledge.” Larger stores will act as distribution hubs for online sales.

Brands 52

Brands Retail Government Advertising 52