Lithium

SEPTEMBER 26, 2019

The honeymoon phase between consumers and social media is over. People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. In fact, a Marketing Land article found that people are growing more skeptical of businesses on social media.

Social Media 40

Social Media Brands Consumers Video 40

AWS Machine Learning

FEBRUARY 6, 2024

Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. These events can be reported anywhere, from hospitals or at home, and must be responsibly and efficiently monitored. The first GPT model was introduced in 2018 by OpenAI.

Healthcare 99

Healthcare Training Data Consulting 99

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Is there some local event you could be taking part in? Share of Voice.

Social Media 49

Social Media Analytics Metrics Airlines 49

Lithium

AUGUST 8, 2018

Recognizes a brand with the most impressive and engaging design on digital as well as a beautifully designed UI with consistency across devices and networks (could include website, community, social channels). Recognizes a brand that is just awesome on social media. NEW IN 2018: B2B Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Recognizes a brand with the most impressive and engaging design on digital as well as a beautifully designed UI with consistency across devices and networks (could include website, community, social channels). Recognizes a brand that is just awesome on social media. NEW IN 2018: B2B Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Recognizes a brand with the most impressive and engaging design on digital as well as a beautifully designed UI with consistency across devices and networks (could include website, community, social channels). Recognizes a brand that is just awesome on social media. NEW IN 2018: B2B Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

NetBase

DECEMBER 14, 2018

When Danica Patrick was slated to host the 2018 ESPYs, GoDaddy used NetBase to look back at the 2017 event to understand how the Host could impact the conversation and to mine for opportunities for their spokesperson. For more information about the NetBase Platform, visit www.netbase.com. Request a Free Demo: [link].

Measurement 40

Measurement Brands Social Media Engagement 40

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98

NetBase

MARCH 25, 2020

On social media! And we can see mentions, posts and net sentiment pointing to quite a bit of love for them: Online events as a whole, are on the rise actually. Following Suit – Adapting In-Store Events to Online. And the number of late-night shoppers [rose] 25% in the period 2018-19.”. Sharing Consumer Love Online.

Retail 46

Retail Consumers Fashion Financial 46

Maru Group

NOVEMBER 21, 2018

Yet, Maru/edr insight last year revealed that, despite positive sales results, online Black Friday events are having a lasting impact on retailer’s most loyal customers. However, another interesting trend is emerging: average Brand Advocacy scores are growing year on year during Black Friday, a trend that is likely to continue in 2018.

Net Promoter Score 40

Net Promoter Score Retail Analysis Trends 40

ShepHyken

JUNE 4, 2018

Both events were recorded, uploaded to social media, shared widely, and broadly condemned as instances of racial bias. The post 5 Top Customer Service Articles For the Week of June 4, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Airlines CRM Social Media 76

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. by Jack Miller on 16 Jul 2018. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. There’s a theme to many of 2018’s CX events: Innovation. Customer Experience.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

ReviewTrackers

MAY 23, 2018

According to the 2018 ReviewTrackers Online Reviews Survey, the average star rating for restaurants is 4.14. So, if you’re in Burbank, let people know what’s going on in Burbank with news and events and promotions specific to Burbank. Get involved in the community, sponsor local events that pertain to local markets.

Marketing 70

Marketing Social Media Fashion Trends 70

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

Social Media 98

Social Media How To Entertainment Effort Score 98

CSM Magazine

JUNE 27, 2018

Listed below are the seven best website builder software of 2018: 1. Website builder has plenty of unique features to support social media integration, which makes it easy to drive traffic through social media advertising and search engines. Website Builder. It has everything you need for building your own website.

Software 40

Software Social Media e-support Advertising 40

Win the Customer

FEBRUARY 6, 2018

Still looking to make some resolutions for 2018? If you don’t already offer a number of different avenues for customers to reach your business in real time, then it’s high time you make that a top priority in 2018. Experts also suggest building up your cash reserve and creating a backup plan should any unforeseen events arise.

Social Media 88

Social Media Poor Customer Service Call Center Consumers 88

Ecrion

JANUARY 16, 2020

In 2018, 281 billion emails were sent and received each day around the world. Although many of your potential clients will be on social media, they won’t all be. And of course, you need an email address to create a social media account so you’ll be reaching those users as well. Event information.

Marketing 81

Marketing Social Media Advertising Case Study 81

Lithium

DECEMBER 28, 2020

We know this is going to be a great event, but don’t just take our word for it: “There are some conferences that just aren't worth sending my team to. Although the scale of this event is large, our focus on small groups means you’re sure to make personal connections with attendees who are looking to network and share insights.

Engagement 52

Engagement Case Study Social Media Hotels 52

Oracle

JANUARY 16, 2020

In 2018, shifting tax policies and a stock market setback combined to stanch the lifeblood of the vast majority of nonprofit organizations: Charity giving declined 1.7% Of the 25% that prefer social media solicitations, 51% identified Facebook as the primary outlet for such interactions. With more than 1.5

Trends 82

Trends Technology Social Media Insurance 82

C3Centricity

OCTOBER 8, 2017

When I have the chance to look at what most organisations are doing, I see that they are still living in the past of traditional media and have hardly dipped their toes into new media. Or they are using social media but still treating it as if it is traditional media! Neither plan will work. So where are you?

Marketing 120

Marketing Social Media Loyalty Brands 120

Wootric

DECEMBER 21, 2018

While most of this feedback has been collected through surveys, a significant portion came from support chats, social media and phone surveys. Our Segment.com integration now supports all three surveys — NPS, CSAT and CES — and surveys can now be triggered based on events. Targeted sampling for in-app surveys.

Analytics 67

Analytics Survey e-support Analysis 67

CSM Magazine

DECEMBER 20, 2021

Nowadays, however, thanks in part to increasing awareness and social media connectivity, a corporation’s practices, supply chains, and even internal dynamics are all heavily scrutinized. Crowdculture refers to the phenomenon of tight, relatively insular online communities building around specific media, ideologies, events, etc.

Brands 52

Brands Strategy Social Media Trends 52

ShepHyken

JUNE 5, 2018

This skill came into play ten years ago when social media first began to rise. While everyone was talking about how great social media was, her mind immediately thought of the risks it presented. Her book, Crisis Ready , published in March 2018, details how organizations can implement a crisis ready culture.

Social Media 80

Social Media Brands Retail Video 80

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

Retail 52

Retail Sports Effort Score Social Media 52

Second to None

AUGUST 2, 2018

We’ve all seen examples of these negative viral moments when they are shared across every social media platform, discussed on local news, and even infiltrate the late-night talk show agenda. This prompted an onslaught of negative commentary directed towards the brand from social media users and major news publications.

Brands 59

Brands Airlines Social Media Voice of Customer 59

Hallmark Business Connections

AUGUST 11, 2021

This thoughtful direct mail content also goes digital, as delighted pet owners are moved to share their experiences across social media channels. According to the ANA/DMA Response Rate Report 2018 , “Direct mail still pulls a higher response rate than any digital direct marketing medium. Direct mail produces results.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Kustomer

NOVEMBER 1, 2021

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. A podcast series usually features one or more regular hosts who engage in a discussion about a specific topic, theme, or event. Have you noticed? Podcasts seem to be everywhere. Experience This!

Customer Service 98

Customer Service Entertainment Trends Social Media 98

ReviewTrackers

APRIL 8, 2020

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Photos, Photos, Photos. Let your food take centerstage!

Social Media 139

Social Media Tips Marketing Video 139

NetBase

JULY 22, 2020

However, while social media has opened a window into fashion houses over the past few years, some luxury brands are embracing online in new and creative ways to strengthen those connections with consumers during the pandemic. And they continue to be vocal on social media to let consumers know about their progress.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Second to None

MARCH 14, 2018

You can access the piece by clicking here , or by reading below: This piece was originally published by Chief Marketer on March 8, 2018: “To combat advertising fatigue, more companies are turning to experiential marketing—creating powerful memories for participants while connecting with the people who genuinely want to interact.

Strategy 54

Strategy ROI Social Media Return on Investment 54

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. Litmos, a well-known Learning Management System (LMS), became a part of SAP’s ecosystem through an acquisition in 2018. There was no question about it to them.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

Oracle

DECEMBER 23, 2019

“When your friend takes selfies at a striking pop-up store and posts it on social media, FOMO (a fear of missing out) kicks in,” Norins says. Much like pop-up stores, experiential retail involves hosting some kind of experience or event in the store. Drake or Gwyneth Paltrow , anyone? Experiential retail for the win.

Retail 51

Retail Entertainment Sports Social Media 51

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. Companies are expanding their usage of social media to become their primary communications channels. “One major improvement in streaming I see right now is the rise of remote event sites like Run The World and Hopin.

Innovation 52

Innovation Trends Entertainment Video 52