QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. At the shows leading up to the Oscars, womens movements like #MeToo and #TimesUp have been hot topics, highlighting the importance of female representation and gender equality.

Advertising 150

Advertising Culture Study Innovation 150

InMoment XI

NOVEMBER 22, 2017

Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field.

Customer Centricity 200

Customer Centricity Leadership Strategy Brands 200

InMoment XI

NOVEMBER 22, 2017

Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field.

Customer Centricity 0

Customer Centricity Leadership Strategy Brands 0

NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. At Interactions 2018, you’ll be interacting with your peers from other business segments in addition to industry experts. You can still register at the early bird rate now through April 13, 2018.

Interaction 120

Interaction Conference Management How To 120

Lithium

JULY 13, 2022

In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact. The 2022 Forrester Customer Experience event confirmed what Khoros has been developing and strategizing on for years. The Bottom Line. Forrester Report: Getting to know your customers.

Conference 52

Conference Self Service Social Media Contact Center 52

CloudCherry

OCTOBER 25, 2018

My biggest personal takeaway from this event was how important a culture shift is when driving organizational change. The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry. Aligning the CX philosophy. Watch the full Panel Discussion. ?.

CEM 170

CEM ROI Metrics Call Center 170

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? Note that event details are subject to change.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

CloudCherry

DECEMBER 1, 2018

My biggest personal takeaway from this event was how important a culture shift is when driving organizational change. The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry. Aligning the CX philosophy. Watch the full Panel Discussion. ?.

CEM 150

CEM ROI Metrics Call Center 150

Influitive

OCTOBER 4, 2018

On October 3, 2018, campers joined us from far and wide to celebrate customer love at Advocamp Field Day, the biggest customer engagement, experience, and advocacy event of the year.

Customer Engagement 66

Customer Engagement Engagement Customer Experience How To 66

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. on 3 Dec 2018. A recap of the Experience Meetup co-hosted with Usabilla on the 21st November 2018 at WeWork Provost & East. Were you unable to make the event? We’ve put together our favourite highlights from our recent event.

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

Alliance by IFS

NOVEMBER 27, 2018

We’re also hosting a private event featuring a cocktail workshop for some other attendees. Check out some photos of the event, which we’ll continue to update throughout day 2: How Astea can help transform your company. The post Field Service Amsterdam 2018 appeared first on Astea. See it for yourself at Booth #7!

Meeting 50

Meeting Communication Self Service Management 50

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry.

Customer Success 120

Customer Success Contact Center Conference Sports 120

ijgolding

JANUARY 22, 2018

The Customer Contact Week annual winter conference is the world’s largest customer contact event series, packed with exhibitors, speakers, and workshops that allow customer care, CX, and contact center leaders to come together for an unforgettable experience, and leave ready to make a difference for their customers.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Optimove

OCTOBER 8, 2020

One that does not occur as a result of an event taken by a specific customer. Back in 2018, Gartner released research focusing on different types of personalization. This is where universal events kick in, and why they are the perfect complement to customer data for triggered marketing. Universal Events.

Marketing 52

Marketing Ecommerce Loyalty Programs Brands 52

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. We have summarised the key discussion points for you below. Introductions.

How To 113

How To Groups Customers Innovation 113

Keste

AUGUST 27, 2018

Date/Time Date(s) - October 22, 2018 - October 25, 2018 12:00 am We're excited to be exhibiting again at Oracle’s annual OpenWorld event this year. We'll be in San Francisco October 22-25th ready to meet with you to discuss YOUR digital business needs.

Meeting 40

Meeting 40

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. Shout out to our 2018 Top 10! , , , , , , , , and. 2018 was a banner year for Lithium +Spredfast, and we can't wait to see where 2019 brings us in having a lasting impact on how brands view the customer journey.

Course 53

Course Customer Journeys Meeting Brands 53

Oracle

DECEMBER 14, 2018

In fact, according to the 2018 Deloitte holiday shopping study, “57% of this year’s holiday dollars will go through online channels, with in-store capturing 36% of spending.” ” The online shopping experience is evolving in 2018, and retailers are competing for the savvy buyer’s attention with these 3 trends.

Trends 74

Trends Consumers Retail Sports 74

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Customer Success 84

Customer Success Conference Customer Centricity Customer Engagement 84

Thematic

AUGUST 15, 2018

We’re very excited to be one of the sponsors of the 5 th Annual Digital Customer Experience Strategies Summit on September 18 – 19, 2018, at the Hyatt Regency McCormick Place in Chicago. Thematic’s very own Dr. Alyona Medelyan is also speaking at the event, along with a host of other industry experts. Big data and AI.

Strategy 59

Strategy Customer Experience ROI B2B 59

Magellan Solutions

DECEMBER 20, 2018

Although 2018 feels like it passes like the wind, for the Manila-based business process outsourcing company Magellan Solutions, it is a long year of fun and development. Let’s all take a look back at the events that happened inside and outside the company within this year. Employees at play — Summer Outing 2018.

Sports 65

Sports Call Center Fashion Customer Service Representative 65

Gainsight

JANUARY 8, 2019

Event Website. Event Website. Event Website. Event Website. Event Website. Event Website. Photo source: Pulse 2018 Recap . Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. North America.

Conference 45

Conference B2B Entertainment B2C 45

AWS Machine Learning

FEBRUARY 6, 2024

Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. These events can be reported anywhere, from hospitals or at home, and must be responsibly and efficiently monitored. The first GPT model was introduced in 2018 by OpenAI.

Healthcare 102

Healthcare Training Data Consulting 102

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., © 2018 Astea International Inc. www.astea.com. Service Smart. Enterprise Proven. www.renmarkfinancial.com.

Conference 84

Conference Technology Software Management 84

GlowTouch

NOVEMBER 22, 2019

Honored with STPI IT Export Award for the Year 2018-19. of India during the Bengaluru Tech Summit 2019 Event, recognizing the Company’s major contribution for the highest exports from the Mangalore Zone during the year 2018-19. Honored with STPI IT Export Award for the Year 2018-19 appeared first on GlowTouch.

System 52

System Conference Financial Analysis 52

Experience Matters

SEPTEMBER 24, 2018

Throughout the year, Temkin Group has been focused on making 2018, “The Year of Humanity.” and Canada. It’s been an amazing experience to see the overwhelmingly positive response from more than 600 CX professionals.

Customer Experience Professionals 237

Customer Experience Professionals Groups Interaction Customer Experience 237

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. I am so honored and humbled by this award.

Customer Experience 59

Customer Experience Culture Customers Strategy 59

Alliance by IFS

NOVEMBER 28, 2018

The post Field Service Asia 2018 Recap appeared first on Astea. In the meantime, check out some photos of the beautiful Amara Sanctuary Resort Sentosa , where the conference took place: Photos: Amara Sanctuary Resort Sentosa & Field Service Asia, WBR.

Conference 78

Conference Technology Strategy Management 78

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. Congrats to all our 2018 Lithy winners and finalists.

B2C 45

B2C B2B Innovation Marketing 45

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. June 25 – 28, 2019. eTail East.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

NetBase

MARCH 25, 2020

And we can see mentions, posts and net sentiment pointing to quite a bit of love for them: Online events as a whole, are on the rise actually. Following Suit – Adapting In-Store Events to Online. And there’s lots of conversation happening around the necessity of online events right now too: And are they really that bad though?

Retail 46

Retail Consumers Fashion Financial 46

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

CSM Magazine

NOVEMBER 29, 2017

Building on the heritage of organising the largest and most popular global CCW event in the past 18 years, Europe’s flagship Customer Contact Week returns to the UK next March. Capitalising on a strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before.

Innovation 40

Innovation Leadership Culture Customers 40