Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. in Communications from Hofstra University. He holds a B.A.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. in Communications from Hofstra University. He holds a B.A.

Meeting 40

Meeting Social Media B2C Conference 40

Michelli Experience

APRIL 10, 2018

What happened to service standards and communication etiquette? At the risk of sounding like my father (as he extolled the virtues of the good old days), I am mystified by the rapid deterioration of responsive communication and service urgency. Email Realities in 2018. As for focus, let’s keep this to a discussion of email.

Communication 100

Communication Fashion Tips Consulting 100

Quadient

JULY 26, 2022

Top 10 Customer Communication Management Best Practices in 2022. When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey. Your customer communications are equally important. Why is Customer Communication Management important? j.shah-thiel.

Communication 52

Communication Customer Journeys Management Insurance 52

Alliance by IFS

NOVEMBER 27, 2018

While we’re there, we are showcasing our newly upgraded Alliance Enterprise & Mobile Edge platform, which can help you satisfy your demanding customers and meet your service revenue & cost goals for 2019. If you’d like to schedule a private demo or meeting in Amsterdam, stop by our booth and say hello.

Meeting 50

Meeting Communication Self Service Management 50

COPC

DECEMBER 9, 2019

On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by Taiping Insurance as the rotating chairman. Certified in 2018, Taiping Insurance is the first Chinese company to achieve certification to the COPC CX Standard (Release 6.0).

Groups 52

Groups Meeting Insurance Touchpoint 52

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Mobile messaging apps are more popular than ever as they meet the customer demand for free mobile calling and texting services. Messaging app exhibitors at MWC 2018: Infinity Mobile.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Mobile messaging apps are more popular than ever as they meet the customer demand for free mobile calling and texting services. Messaging app exhibitors at MWC 2018: Infinity Mobile.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Culture 93

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. Since Amanda started off at Microsoft Canada, she understood the importance of the company’s global communications and partnerships. Implementing CX Beyond the Local Level .

Chief Customer Officer 120

Chief Customer Officer Culture Competitive Advantage Leadership 120

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

Oracle

FEBRUARY 21, 2019

NTT Communications. Header image is from the 2018 Markie Awards ceremony. The post Meet the 2019 Markie Awards Finalists appeared first on SmarterCX. Things Remembered. “The Pinpoint Award for Best Account-Based Marketing Strategy” Finalists. Covance Inc. HCL Technologies. Hewlett Packard Enterprise. Covance Inc.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Alliance by IFS

DECEMBER 10, 2018

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. HORSHAM, PA (December 10, 2018) — Astea International Inc., Meeting heightened end-customer expectations. © 2018 Astea International Inc.

Management 83

Management Company Self Service Wireless 83

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. For instance, many will now skip things like email and go straight to bots (where AI and digital meet). Think smaller in 2018…specifically, mobile apps.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Alliance by IFS

DECEMBER 10, 2018

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. HORSHAM, PA (December 10, 2018) — Astea International Inc., Meeting heightened end-customer expectations. © 2018 Astea International Inc.

Company 62

Company Self Service Wireless Software 62

Oracle

MARCH 22, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Meeting Sales Performance Objectives with Sales and Marketing. How AI Will Transform Sales.

Sales 65

Sales Customer Experience Meeting Tips 65

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Databases will need to be more robust to capture all communication between an individual customer and company. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein. Faster Responses.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

Avaya

NOVEMBER 7, 2018

The platform delivers real-time notifications across every fathomable communication channel so that users are always in the know (think simultaneous ring on steroids). In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. Context-Driven Communications.

Communication 71

Communication Guest Experience Hospitality Healthcare 71

Comm100

MARCH 16, 2022

However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. How to meet citizens’ digital support expectations. How to meet government security & privacy compliances with digital customer service.

Government 191

Government Customer Service Chatbots Effort Score 191

Steve DiGioia

MARCH 22, 2021

For those employees in the foodservice industry, how do you communicate to your customers that a specific food item contains one of the 8 main allergens? Studies published in 2018 and 2019 estimate the number of Americans of all ages who have convincing symptoms of allergy to specific foods: Shellfish: 8.2 Use the “ P.I.C.K.A.

Customer Service 346

Customer Service Hospitality Policies Customers 346

Alida

SEPTEMBER 21, 2018

At Summit, Colan Neese, the company’s senior manager of audience insights, shared how authentic engagement helps Twitch engage more than 50,000 Gen Z and millennial consumers in the community. Rather than relying on email alone, for instance, have in-person kick-off meetings and final presentations when possible.

Innovation 145

Innovation Feedback Customers Engagement 145

Team HGS

MARCH 6, 2019

HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers. Brands strive to meet the extraordinary expectations of today’s connected customer. Customers wish to be treated as a “segment of one,” with products, offers, and services tailored to their every need, delivered on their terms and preferred communications channel. .

Trends 40

Trends Meeting Self Service Multi-Channel 40

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018. Wed, 02/07/2018 - 11:27. Here, we dissect CX Trend No.10: Customer Experience. LEAVE A COMMENT.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

Comm100

JUNE 19, 2018

If you already have a mission and vision, ensure that employees aren’t so tied up in meeting KPIs that they’re blind to long term goals. Next up, we’ll be dissecting a keynote from conductor and composer Eric Whitacre, in his keynote “The composer/conductor as communicator”. We hope you enjoyed this blog post. Download Now.

Contact Center 101

Contact Center Entertainment eBook Culture 101

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Date: Tuesday, March 13th, 2018. Schedule a Meeting.

Connections 40

Connections Contact Center Leadership Consulting 40

ShepHyken

MAY 7, 2018

My Comment: There are many ways for customers to communicate with the companies and brands they do business with. The author of this article suggests that the way to meet these basic expectations is a combination of human and digital interactions that he refers to as the “humanoid touch.” ” Agreed!

Customer Service 79

Customer Service Policies Retail Case Study 79

Provide Support

JUNE 22, 2018

Proactive communication is an important part of customer service. What other benefits does proactive communication bring to a business? What other benefits does proactive communication bring to a business? Proactive communication improves the quality of customer service. It shows that you care. Prevents possible issues.

Communication 49

Communication Loyalty Customer Service Customer Satisfaction 49

Comm100

SEPTEMBER 13, 2021

In this article, the first in a series on digital transformation in customer service, we’ll cover: What is digital transformation When digital transformation meets customer service Why digital transformation in customer service is the now, not the future How to transition towards digital transformation as a company. .

Customer Service 216

Customer Service Omni-Channel Social Media Connections 216

NICE inContact

DECEMBER 3, 2018

In our new 2018 Customer Experience (CX) Transformation Benchmark the insights were clear on the importance of both. 9 in 10 consumers want true omnichannel service – they expect a seamless experience when moving from one communication method to another, such as phone to text or chat to phone. Omnichannel Service and Satisfaction.

Self Service 121

Self Service Contact Center Software Contact Center Software 121

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. How do brands compete with digital native companies and meet the needs of digitally native consumers?

Conference 40

Conference Retail Travel Tips 40

NICE inContact

JUNE 26, 2019

The line between traditional and digital communications has blurred, and savvy customers are demanding more from the companies they do business with. We reported in the 2018 NICE inContact Customer Experience (CX) Transformation Benchmark that 91% of consumers expect a seamless omnichannel experience.

Omni-Channel 149

Omni-Channel Contact Center Consumers Report 149

ReviewTrackers

APRIL 11, 2018

Here are some numbers to help you achieve a Big Picture view of social media marketing in 2018. Communication with video is critical for social media marketers. In a rapidly evolving landscape, marketers must continue to keep an eye on industry trends and stay up to date with the latest social media marketing statistics. There are 3.03

Social Media 83

Social Media Marketing Video Retail 83

CX University

MAY 16, 2023

Therefore, companies that fail to meet these expectations risk losing their customers to competitors who can. These courses can cover topics such as customer service best practices, communication skills, leadership development, and employee engagement strategies. Online courses can be tailored to meet these specific needs.

Employee Engagement 98

Employee Engagement Engagement Customer Experience Advertising 98

Oracle

MARCH 30, 2018

On April 10 at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. Ready to register now for Modern Customer Experience 2018? Meet the 2018 Markies Finalists. NTT Communications.

Omni-Channel 15

Omni-Channel Meeting B2C Airlines 15