CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Here are some of the trends that will define 2018 for the banking industry. Regardless, voice tech will certainly change the way people do their banking in 2018. Open Banking.

Banking 170

Banking Trends Financial Self Service 170

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. .” Ad spend shakes up.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients. By implementing various recruitment methodologies, we make sure to provide the right kinds of respondents for your research.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Our vet panel is one of a handful in the continental U.S.

Advertising 150

Advertising Culture Study Innovation 150

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

Hero Digital

SEPTEMBER 21, 2018

Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? The post Meet Hero at Sitecore Symposium 2018 appeared first on Hero Digital.

Meeting 41

Meeting Wireless Conference Leadership 41

Oracle

JANUARY 31, 2018

Following a record holiday season, 2018 is off to a fast start in the world of customer experience. So how do CX professionals know what to expect as far as consumer behaviors, trends, and otherwise in 2018? On our 2018 Predictions page, you’ll find articles like: Top 5 CMO Priorities in 2018 (Hint: It’s All About Data).

Customer Experience 80

Customer Experience CRM Trends Retail 80

Perkville

MARCH 11, 2022

MEET THE PERKVILLE TEAM AT IHRSA 2018

Meeting 52

Meeting 52

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Customer Success Summit brings together the best and brightest minds in Customer Success.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

Influitive

AUGUST 23, 2018

But first, you may have noticed that Advocamp looks a little different in 2018. On October 3, 2018, Advocamp Field Day will make its debut. Advocamp is right around the corner, and we have an incredible lineup of speakers this year. In this blog, we’ll introduce you to a few of them. We’re bringing the.

Meeting 40

Meeting B2B Customer Engagement Marketing 40

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? Whatever is in your plans, now is the time to review them and decide the very best strategies and tactics for meeting them. Let’s take a look at each of these objectives and see how best to meet them. Higher Growth. Get people to buy more. (You

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

CloudCherry

OCTOBER 25, 2018

How do we meet our SLA day in and day out? At Pizza Hut, they’ve long known that speed and taste were big drivers of customer loyalty (“I’ve yet to meet a hot pizza I didn’t like” states Vipul). The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry. Watch the full Panel Discussion. ?.

CEM 170

CEM ROI Metrics Call Center 170

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Every each of them answered the following questions: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

CloudCherry

DECEMBER 1, 2018

How do we meet our SLA day in and day out? At Pizza Hut, they’ve long known that speed and taste were big drivers of customer loyalty (“I’ve yet to meet a hot pizza I didn’t like” states Vipul). The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry. Watch the full Panel Discussion. ?.

CEM 150

CEM ROI Metrics Call Center 150

Lithium

MAY 23, 2018

Be sure to tune in for the live broadcast where we’re announcing the 2018 Lithium Stars on Wednesday, May 30 th at 9am PT. These role models exemplify the positive behaviors that influence the industry on what is considered “best-in-class” in digital customer engagement.

Meeting 40

Meeting Customer Engagement Engagement Industry 40

Lithium

MAY 23, 2018

Be sure to tune in for the live broadcast where we’re announcing the 2018 Lithium Stars on Wednesday, May 30 th at 9am PT. These role models exemplify the positive behaviors that influence the industry on what is considered “best-in-class” in digital customer engagement.

Meeting 40

Meeting Customer Engagement Engagement Industry 40

Lithium

MAY 23, 2018

Be sure to tune in for the live broadcast where we’re announcing the 2018 Lithium Stars on Wednesday, May 30 th at 9am PT. These role models exemplify the positive behaviors that influence the industry on what is considered “best-in-class” in digital customer engagement.

Meeting 40

Meeting Customer Engagement Engagement Industry 40

Think Customers

JANUARY 2, 2018

As we say hello to 2018, certain business practices and trends are sure to follow us into the New Year. For instance, personalized experiences, meeting customer expectations, and protecting customer data continue to be important aspects of the customer experience. Here’s my customer experience wish list for 2018.

Customer Experience 86

Customer Experience Trends Customer Expectations Meeting 86

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? 90+ sales activities. • 80+ commerce activities. •

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Alliance by IFS

NOVEMBER 27, 2018

While we’re there, we are showcasing our newly upgraded Alliance Enterprise & Mobile Edge platform, which can help you satisfy your demanding customers and meet your service revenue & cost goals for 2019. If you’d like to schedule a private demo or meeting in Amsterdam, stop by our booth and say hello.

Meeting 50

Meeting Communication Self Service Management 50

Connective DX

OCTOBER 22, 2018

As we head into the new year, we’d like to share with you some of our favorite ways in which you can better meet the needs of your customers. Plus, a downloadable 2018 calendar. Here are 12 customer-centric methods to improve your customers’ experience, that will also create more value for your company.

Customer Centricity 65

Customer Centricity Customers Meeting Customer Experience 65

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Customer Success Summit brings together the best and brightest minds in Customer Success.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

ShepHyken

DECEMBER 31, 2018

Customer Guru) As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. spend hours of their lives dealing with robots that aren’t built to meet their basic or even more complex questions and needs, or agents who aren’t prepared to. They Shouldn’t Have To by Greg Hanover.

Customer Service 95

Customer Service Touchpoint Customer Centricity Customer Service Training 95

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Mobile messaging apps are more popular than ever as they meet the customer demand for free mobile calling and texting services. Messaging app exhibitors at MWC 2018: Infinity Mobile.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Mobile messaging apps are more popular than ever as they meet the customer demand for free mobile calling and texting services. Messaging app exhibitors at MWC 2018: Infinity Mobile.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

COPC

DECEMBER 9, 2019

On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by Taiping Insurance as the rotating chairman. Certified in 2018, Taiping Insurance is the first Chinese company to achieve certification to the COPC CX Standard (Release 6.0). The post COPC Inc.

Groups 52

Groups Meeting Insurance Touchpoint 52

Oracle

FEBRUARY 21, 2019

Header image is from the 2018 Markie Awards ceremony. The post Meet the 2019 Markie Awards Finalists appeared first on SmarterCX. Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Keste

AUGUST 27, 2018

Date/Time Date(s) - October 22, 2018 - October 25, 2018 12:00 am We're excited to be exhibiting again at Oracle’s annual OpenWorld event this year. We'll be in San Francisco October 22-25th ready to meet with you to discuss YOUR digital business needs.

Meeting 40

Meeting 40