QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. Many brands are hoping the investment helps them reach women, who make up 62% of the average Oscar viewership. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Advertising 210

Advertising Culture Study Innovation 210

AskNicely

NOVEMBER 28, 2018

Brands that embrace NPS best practices are unlocking hyper growth and accelerated advocacy. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. You will learn: NPS score, response rate, and growth/churn trends by industry. Tuesday, December 04, 2018.

NPS 150

NPS Net Promoter Score Study Groups 150

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. With more and more big brands like Sprint, Netflix, and L’Oreal cutting their agencies to take their advertising in-house, ad agencies are scrambling to re-route. Contact us for your next research project.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

AskNicely

AUGUST 29, 2018

Brands that embrace these new NPS best practices unlock accelerated growth and long-term advocacy because they possess an advantage on customer experience. So it made sense to show how brands across industries, use cases, and job roles view NPS. The post NPS Benchmarks for 2018: How Do You Compare? Adoption of NPS.

NPS 150

NPS Net Promoter Score Metrics Culture 150

Second to None

FEBRUARY 19, 2019

Over the last few years, the grocery industry has been disrupted by the implementation of digital services that allow customers to do their weekly shopping without ever leaving their house. Big change in any industry is slow; in the meantime think about these ideas to improve your grocery store’s brand experience. Far from it.

Industry 73

Industry Brands Rewards Programs Loyalty 73

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. Many brands are hoping the investment helps them reach women, who make up 62% of the average Oscar viewership. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Advertising 150

Advertising Culture Study Innovation 150

Comm100

JUNE 15, 2022

Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries. Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support.

Chatbots 197

Chatbots Industry Customer Service Wait Times 197

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

QuestionPro Audience

FEBRUARY 15, 2018

As an industry leader in market research, people look to us for thought-provoking content. 2 – 2018 Edelman Trust Barometer. More than half of those surveyed (62%) accurately recalled the advertised brand of LGBTQ-themed commercials. 1 – The Cultural Borders of Songs. By: The Pudding, Matt Daniels. By: Edelman.

Infographics 170

Infographics Ecommerce Government Social Media 170

Second to None

FEBRUARY 19, 2019

Over the last few years, the grocery industry has been disrupted by the implementation of digital services that allow customers to do their weekly shopping without ever leaving their house. Big change in any industry is slow; in the meantime think about these ideas to improve your grocery store’s brand experience. Far from it.

Industry 48

Industry Brands Rewards Programs Loyalty 48

ReviewTrackers

SEPTEMBER 23, 2021

Cultivating a high level of customer satisfaction is a priority for all restaurant brands because foodservice is one of the most competitive industries. On top of happier customers, the ASCI reported said that the franchise gained a 40 percent increase in off-premise sales year over year in the first quarter of 2018.

Customer Satisfaction 114

Customer Satisfaction Industry Multi-Channel Consumers 114

Oracle

JANUARY 24, 2018

Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Artificial intelligence will prove to be one of the most prominent means of innovation in CRM in 2018. Read more on trends in CRM software in 4 Trends for CRM in 2018.

CRM 111

CRM Trends Software Customer Relationship Management 111

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. To help, we asked senior leaders at Clarivate who have a broad perspective on the IP landscape to provide predictions for the IP legal industry in 2024 and beyond. The post What’s ahead?

Industry 59

Industry Wireless Trends Financial 59

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. Customer service is a fundamental aspect in the insurance industry. We will list the benefits of outsourcing customer service in insurance below.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. In most industries, some if not all, customer interactions can now happen online.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. We can segment by brand, by women, by men and so much more.

How To 113

How To Groups Customers Innovation 113

NetBase

APRIL 24, 2019

Wondering how top Automobile, Beauty, Fashion, High-end, Hotels, Jewelry, eCommerce and Retail luxury brands are faring in this increasingly social media-driven environment? You can see what we discovered in NetBase’s 2019 Luxury Brands Industry Report – but first, a preview with some highlights! So were we! And by what measure?

Report 40

Report Industry Brands Effort Score 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. This blog post is not about the top customer service trends to watch out for in 2018. Starbucks and Chipotle.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Second to None

FEBRUARY 15, 2018

Brands that stock and sell alcohol and tobacco products have a responsibility to their community to ensure they remain compliant with federal and local regulations. Some of the potential repercussions of brands that are unable to remain compliant can go beyond fiscal punishments.

Brands 69

Brands Leadership Customer Centricity Voice of Customer 69

Currency Alliance

DECEMBER 18, 2017

There are of course many trends taking shape, but we thought we would take a look at what we consider to be the three top loyalty trends for 2018, and the implications of these for both brands and customers. Everyone knows that trust is key in brand loyalty. This is something that we see gathering pace in 2018.

Loyalty 49

Loyalty Trends Brands Loyalty Programs 49

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. For example, companies can track brand mentions on X, formerly known as Twitter, to track public opinion and identify emerging trends.

Analysis 208

Analysis Social Media Trends Feedback 208

Hero Digital

DECEMBER 11, 2018

But as products and services continue to emphasize customer satisfaction, the future of brand differentiation will be creating emotional brand experiences. Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. Enter your brand. Reassurance. Confidence.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? customer exhibitors at MWC 2018: Verto Analytics. Mantis Vision.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? customer exhibitors at MWC 2018: Verto Analytics. Mantis Vision.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

NetBase

SEPTEMBER 24, 2019

Global beauty brands have lots of competition online in 2019 – and 2020 is shaping up for much of the same, but coming at them faster. And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media. Which global beauty brands were included? And how you can too. Shouldn’t it be?

Social Media 40

Social Media Report Industry Brands 40

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars!

Social Media 52

Social Media Report Consumers Industry 52

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. Our advice for 2018: If you’re deploying an AI solution in 2018, tread carefully.

Trends 63

Trends Social Media e-support Chatbots 63

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars!

Social Media 52

Social Media Report Consumers Industry 52

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. We’re ecstatic to come together on May 17–18 to discover what’s next for our industry. And remember that Ferris Wheel in San Mateo, for Pulsechella in 2018? But it all started at Pulse!”

Industry 52

Industry Conference Fashion Customer Success 52

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose.

Brands 70

Brands Analytics Report Consumers 70

ShepHyken

OCTOBER 15, 2018

Meanwhile, countless brands toil away in obscurity hoping someone will notice them. MyCustomer) When it comes to collecting customer feedback, brands shouldn’t fret about the odd negative review. The post 5 Top Customer Service Articles for the Week of October 15, 2018 appeared first on Shep Hyken.

Customer Service 87

Customer Service Automotive Tips Feedback 87

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. What is brand advocacy? Customers service training ideas for better brand advocacy. In fact, a happy customer tells about nine people about their experience.

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Kayako

FEBRUARY 14, 2018

In 2018, the vast majority of products on the market are pretty similar. That’s the job of your product and brand. Does that mean a small business can’t pull off an amazing customer loyalty program that rakes in repurchases and drives brand love? One industry that probably doesn’t come to mind right away is software.

Loyalty Programs 182

Loyalty Programs Loyalty Brands Retail 182

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104