Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. The Best Influencer Marketing Articles of 2018.

Resources 47

Resources Tools Marketing Case Study 47

Eptica

JUNE 6, 2018

Date: Wednesday, June 6, 2018 Author: Steve Nattress How can brands match customer expectations around knowledge? Published on: June 06, 2018. 90% of French consumers and 91% of those in the UK say that they feel less loyal to brands who do not reply to their questions. It highlighted four key findings: 1.

Customer Expectations 51

Customer Expectations Brands Knowledge Base Social Media 51

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Summary: A discussion on building brand advocates using social media, through response and engagement.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Summary: A discussion on building brand advocates using social media, through response and engagement.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Summary: A discussion on building brand advocates using social media, through response and engagement.

Social Media 40

Social Media Case Study ROI Course 40

ShepHyken

MARCH 12, 2018

New Report: Which Brands Deliver the Best Customer Experience? Brandwatch) As a reflection of both a brand’s promise and a commitment to customer service, social media is every company’s main channel for showcasing customer experience. Seven Ways Tech Will Change Customer Experience in 2018 by Luke Williams. by Alex Jones.

Customer Service 39

Customer Service Social Media Case Study Customer Service Training 39

Lithium

DECEMBER 28, 2020

At the Fairmont Austin Hotel, we’ll be joined by the industry’s most innovative minds including Bumble’s Chief Brand Officer Alex Williamson and #1 Bestselling Author of Digital Leader , Erik Qualman. Additionally, you’ll have the opportunity to join roundtable discussions in our workshops and our case study breakout sessions.

Engagement 52

Engagement Case Study Social Media Hotels 52

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Read about top brands in our Kudos submissions ].

Conference 52

Conference Self Service Social Media Contact Center 52

ijgolding

MAY 21, 2018

Many businesses could rely almost entirely on their brand name – believing that they had embedded themselves in the hearts of consumers, they could sit back and watch the money pouring in. Others believed that they were the only ones able to manufacture certain products or provide certain services – it was a case of ‘how many do you want?’

Retail 186

Retail Leadership Case Study Financial 186

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. Case Study: Enhance Your CX With This Technology. Will the proactive approach to passenger experience pay off for the brand? Who Wins—Brand or Customer Experienc e? I always say that Customer Experience is a journey, not a destination.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

Clarivate

JANUARY 29, 2019

Customer Case Studies: As you can see, half of the top 10 are case study webinars where our customers are discussing the progress, issues, and results that happened in their company when they worked with CustomersFirst Now on mapping their journeys and focusing on improving their CX. CX Bootcamp June 2018 Webinar.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

Qualtrics

FEBRUARY 13, 2019

From content marketing to brand management to SEO, there are numerous marketing topics you can learn about. At brand and marketing conferences, you can get fresh ideas, that will help your company thrive. Below are 10 brand and marketing conferences that you should check out for 2019. Ryan Smith (@RyanQualtrics) October 4, 2018.

Conference 20

Conference Brands Marketing Case Study 20

Oracle

MARCH 20, 2018

While some traditions have remained the same for the 118-year-old brand, like the bulldog hood ornament, other aspects of the business have changed considerably. Social media has had such an impact on the brand that Mack’s Neil Tolbert declared, “ Twitter is the modern CB radio for our industry.”

Marketing 60

Marketing Social Media Case Study ROI 60

ReviewTrackers

JULY 11, 2018

For a franchise brand, claiming and managing the local listings and business pages of each franchise location can be painstaking work. You need it to gain online visibility, drive traffic, and build your franchise brand’s reputation. Customer loyalty programs and rewards and referral programs tend to work well for franchise brands.

Strategy 95

Strategy Marketing Social Media Case Study 95

Lithium

AUGUST 28, 2019

At the Fairmont Austin Hotel, we’ll be joined by the industry’s most innovative minds including Bumble’s Chief Brand Officer Alex Williamson and #1 Bestselling Author of Digital Leader , Erik Qualman. Additionally, you’ll have the opportunity to join roundtable discussions in our workshops and our case study breakout sessions.

Engagement 40

Engagement Case Study Social Media Hotels 40

Lithium

AUGUST 28, 2019

At the Fairmont Austin Hotel, we’ll be joined by the industry’s most innovative minds including Bumble’s Chief Brand Officer Alex Williamson and #1 Bestselling Author of Digital Leader , Erik Qualman. Additionally, you’ll have the opportunity to join roundtable discussions in our workshops and our case study breakout sessions.

Engagement 40

Engagement Case Study Social Media Hotels 40

Lithium

JULY 10, 2019

At the Fairmont Austin Hotel, we’ll be joined by the industry’s most innovative minds including Bumble’s Chief Brand Officer Alex Williamson and #1 Bestselling Author of Digital Leader , Erik Qualman. Additionally, you’ll have the opportunity to join roundtable discussions in our workshops and our case study breakout sessions.

Engagement 40

Engagement Case Study Social Media Hotels 40

Clarivate

MARCH 30, 2023

The team now sends a branded, targeted email newsletter, Funding Friday , every week. Communicating opportunities Along with investing in Pivot-RP and a second tool Cayuse, the Office of Sponsored Opportunities (OSP) implemented a robust internal communications plan.

Connections 52

Connections Social Media Case Study Communication 52

ShepHyken

JUNE 8, 2018

After just one bad customer support experience, trust in a brand is gone forever. Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Here’s an upbeat case study. Still not sure?

Social Media 75

Social Media Video Case Study Customers 75

NetBase

OCTOBER 17, 2018

Status is everything for luxury brands. What makes a luxury brand in the eyes of consumers? Conversation topics that hurt luxury brands are those surrounding deals, sales, and discounts – anything that puts luxury products on an even playing field. Those who indulge do so because they have deep passion for the brands they love.

Analytics 52

Analytics Apparel Case Study Social Media 52

Experience Investigators by 360Connext

AUGUST 27, 2019

In 2018, employee turnover was reported as high as 81% for part-timer retail hourly workers. The word digital becomes the campaign theme, instead of customers. They have reported a desire for “career pathing” (who knew that was a verb??) and more visibility into where they might fit in the future of our organizations.

Employee Experience 146

Employee Experience Customer Experience Culture Retail 146

Hallmark Business Connections

AUGUST 11, 2021

What has made the brand so successful (PetSmart acquired it for $3.35 If you’re looking for a way to make your brand stand out, consider zigging while others zag. That effective audience development tactic is why Johnson & Johnson-owned tampon brand, o.b., In a digitally dominated world, that means returning to direct mail.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

ProProfs Chat

JUNE 21, 2019

eMarketer states In a November 2018 – Retail TouchPoints survey, retailers’ spending on acquisition and retention weren’t radically different on the surface. ” It’s as simple as not allowing your customers to leave and switch to the other brand. Keep an eye on Your Business Lifecycle.

Customer Retention 63

Customer Retention Strategy How To Case Study 63

West Monroe

OCTOBER 11, 2022

Taco Bell was a traditional QSR brand until CEO Mark King led it down the path of digital transformation. Find out why Taco Bell wants to become a 100% digitally led consumer brand – and what digital has done for its bottom line. We were such a successful traditional QSR brand with 75% of our business coming through drive-through.

Case Study 52

Case Study Data Social Media Brands 52

RapportBoost

NOVEMBER 25, 2018

We’ll showcase real case studies of how leading brands are connecting with customers on their preferred channels,” said Medrano. “In In the rapidly changing contact center landscape, it’s critical for brands to adapt quickly to customer preference.”. 27th at 12:30pm PST. The webinar will take place on Tuesday, Nov.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

Qualtrics

JANUARY 16, 2019

Leading brands will share the experience management programs they’ve built to delight customers and employees. Ryan Smith (@RyanQualtrics) November 15, 2018. Ryan Smith (@RyanQualtrics) October 4, 2018. Ryan Smith (@RyanQualtrics) December 6, 2018. Ryan Smith (@RyanQualtrics) November 1, 2018.

Conference 28

Conference Marketing Case Study Analytics 28

Grade.us

DECEMBER 27, 2018

And while everyone talks about "storytelling" in content marketing, when this blog decides to do a case study they do just that. He's helped brands like Capcom, T-Mobile, and Pizza Hut design and launch their video campaigns. They cover some logistical topics that are a nice relief from the norm. They offer templates.

Video 20

Video Resources Tools Marketing 20

NetBase

JANUARY 22, 2019

Any Mention Alerts – maybe the volume of mentions haven’t increased in any odd way yet, but the way your brand is being mentioned has shifted. Great for brand health and crisis management – and anything requiring immediate notification when a specific type of post occurs. That’s key.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

CX University

JULY 24, 2018

The case study I would like to bring to your attention, Mayo Clinic, has sustained a Top 100 Best Place to Work ranking for its 63,000 employees over 14 consecutive years (Fortune, 2017). Accessed on July 9, 2018. Accessed on July 10, 2018. But plenty of companies make the investment without the results. Fortune. “

Employee Engagement 63

Employee Engagement Culture Case Study Exercises 63

ReviewTrackers

JULY 23, 2018

Do you want to increase brand awareness, drive higher customer engagement, generate leads, or reduce marketing costs? Make sure that the content is aligned with your brand identity as well as the list of goals and objectives you have established. Other forms of content include webinars, case studies, gated guides, and blog posts.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

ClearAction

OCTOBER 16, 2019

The best-loved brands are cracking the code. Continual improvement of operations, policies, processes, and handoffs is essential to customers’ realizing Marketing’s value propositions and brand promises. Strong customer experience performance in the post-purchase phases yields better customer references, case studies, and referrals.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

West Monroe

OCTOBER 11, 2022

Data’s Role in Becoming a Digital Business: A Case Study. New Blockchain Use Cases for Companies to Be More Digital. Why companies need to move fast to create a unified brand experience. August 2018. Building a Digital Organization. April 2022. January 2022. Bringing a digital mindset to the board of directors.

Social Media 40

Social Media Competitive Advantage Case Study Study 40

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

Qualtrics

FEBRUARY 6, 2019

Leading brands will share the experience management programs they’ve built to delight customers and employees. 2019 speakers haven’t been announced but 2018 speakers included: Martin Eriksson – Founder of ProductTank and Co-Founder of Mind the Product. Front UX & Product Management Case Study Conference.

Conference 33

Conference Management Innovation Roadmap 33

Feedbackly

AUGUST 29, 2018

Anyone who has taken a basic business course has probably read a case study or two about economies of scale. A feat that is very difficult to replicate without billions of dollars of might and a strong brand name. This does not mean that you need to start your own clothing brand to avoid Amazon’s fierce competition.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

Answer Dash

OCTOBER 15, 2018

Appropriately, the 2018 Demand Gen Benchmarks Report found that 70 percent of marketers say their demand-generation budgets are growing, and a third of them said they will grow by more than 20 percent. Demand Generation As always in marketing, generating demand takes center stage.

B2B 76

B2B Marketing Customer Experience Touchpoint 76

Thematic

MARCH 27, 2019

Look at this: In our own case study on Greyhound , Greyhound’s Senior Customer Insights Analyst Matthew Schoolfield reveals how they were able to identify that their customers in New York get frustrated when waiting for a late bus. You look out for customers who develop behaviors similar to those who previously churned. Wondering how?

Feedback 54

Feedback Study Poor Customer Service Case Study 54