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Designing Immersive Customer Experiences Based on Leading Brand Case Studies

Doing CX Right

You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right.

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First Direct Bank Decided to Always Be Available: A Case Study

Customer Bliss

Learn more in this case study. #CX Want more case studies? Get more impactful brand examples, activities, and insights in the book. The post First Direct Bank Decided to Always Be Available: A Case Study appeared first on Customer Bliss. It says, “Our time is more important than yours.”.

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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

Learn more about creating experience transformation that lasts and why you must build brands that are UNFORGETTABLE. The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss. Click here to watch my video.

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Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In a year of lackluster Super Bowl ads, one brand that stood out was a spot for antioxidant infusion drink Bai Brands, recently acquired by Dr. Pepper Snapple Group. This illustrates that emotional appeal can have a major impact on a brand’s success or failure at attracting customers and maintaining their loyalty.

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How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. But are your contact center practices able to grow with a customer’s experience?

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Better Experience = Better Business | a Case Study: Vacasa

Storyminers

Building a business around culture means the business can keep the promise its brand makes. Using technology to serve rather than just sell makes a brand more valuable to its customers and employees, and ultimately to its owners. The post Better Experience = Better Business | a Case Study: Vacasa appeared first on StoryMiners.

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How NOT to survive in a disrupted world – the case study of UK retailer, FatFace

ijgolding

Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.