SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Build brand trust: Videos sharing tutorials, customer testimonials, case studies, and behind-the-scenes content help users get to know your brand, boosting their confidence and trust.

Video 95

Video Strategy Marketing Social Media 95

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog. Another case study on my list comes from Mateusz, LiveChat Marketplace Specialist and my office neighbor.

Case Study 59

Case Study Chatbots Study Tips 59

Lithium

JULY 26, 2018

This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. It was an honor to announce the new 2018 class of Lithium Stars in our live broadcast this morning. Please join me in congratulating them: 2018 All-Stars: Abhishek Ilindra.

Case Study 40

Case Study Study Customer Care Engagement 40

Lithium

JULY 26, 2018

This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. It was an honor to announce the new 2018 class of Lithium Stars in our live broadcast this morning. Please join me in congratulating them: 2018 All-Stars: Abhishek Ilindra.

Case Study 40

Case Study Study Customer Care Engagement 40

Lithium

JULY 26, 2018

This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. It was an honor to announce the new 2018 class of Lithium Stars in our live broadcast this morning. Please join me in congratulating them: 2018 All-Stars: Abhishek Ilindra.

Case Study 40

Case Study Study Customer Care Engagement 40

ShepHyken

MAY 7, 2018

The author uses Overstock.com as the case study, and get this. The post 5 Top Customer Service Articles For the Week of May 7, 2018 appeared first on Shep Hyken. Everything from the traditional phone, to live chat, email, etc. Since Overstock started texting, they have received 14 percent fewer phone calls.

Customer Service 79

Customer Service Policies Retail Case Study 79

CSM Magazine

DECEMBER 14, 2017

Eleven organizations have been shortlisted to win the 2018 Customer Contact Innovation Awards. As Ian Gibson, Director of Shared Services at Ingeus and one of the judging panel, puts it, these are “very interesting case studies and best practice that I can learn from”.

Innovation 40

Innovation Conference Case Study Culture 40

Customer Bliss

AUGUST 6, 2019

A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 27, 2018 at 9:20am PST. For more on this topic, be sure to read this compelling case study , featuring Lemonade Insurance.

Insurance 149

Insurance Case Study Policies Video 149

Lumoa

DECEMBER 19, 2023

Here are some case studies to show how AI is making this happen: Bank of America employs AI-driven sentiment analysis to capture VoC and identify customer pain point s. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks.

Analysis 208

Analysis Social Media Trends Feedback 208

BlueOcean

JANUARY 9, 2018

Check out our latest case study about our custom integration between a client’s IVR system and cloud-based ticketing system. IVR Custom Integration for a Multinational Communications Corporation: A Case Study. Automating Transactional Volume for Multinational IT Corporation: A Case Study. Related Articles.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. The Best Influencer Marketing Articles of 2018. Time to do this thing?

Resources 47

Resources Tools Marketing Case Study 47

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Policies Case Study 40

CX Ahead

FEBRUARY 6, 2018

This isn’t the year of futuristic innovations and a complete industry overhaul, 2018 is about customer experience maturity across the board. The post 2018: The year of a more leveled CX playing field appeared first on CX Ahead. Year after year, we see people talking about the next 12 months as announcing a fantastic […].

Innovation 40

Innovation Industry Marketing Case Study 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Duration : 8 hours. Understand the impact of social technology on your business. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Duration : 8 hours. Understand the impact of social technology on your business. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Duration : 8 hours. Understand the impact of social technology on your business. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

NICE inContact

NOVEMBER 8, 2019

A 2018 Harvard Business Review article points out that plain language has been slow to catch on in the business world. The article makes a case for why more plain language is needed, demonstrating its benefits in several real-world case studies.

Contact Center 136

Contact Center Self Service First Call Resolution Case Study 136

Customer Bliss

AUGUST 20, 2019

I share a case study in the chapter “Take the High Road,” about Virgin Hotels , named #1 U.S. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 5, 2018 at 3:20pm PST. Instead, why not try a habit that will keep more customers and get them talking about you and your fearless sharing?

Hotels 125

Hotels Customer Experience Case Study Video 125

Confirmit

DECEMBER 17, 2018

In this guide, we share best practices, case studies and practical advice to help you ensure that your Voice of the Customer program becomes a real catalyst for change across your organization. The future of Voice of the Customer is about change and ROI.

Chief Customer Officer 40

Chief Customer Officer Case Study Return on Investment ROI 40

ShepHyken

MARCH 12, 2018

My Comment: Here’s a case-study on a major iconic brand, McDonald’s, who has always been known for the “system” that is all about consistency. Seven Ways Tech Will Change Customer Experience in 2018 by Luke Williams. The post 5 Top Customer Service Articles For the Week of March 12, 2018 appeared first on Shep Hyken.

Customer Service 39

Customer Service Social Media Case Study Customer Service Training 39

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. A review program. This is a problem for vendors.

Case Study 80

Case Study ROI B2B Study 80

CX University

JULY 9, 2018

I have compiled and analyzed a short list of case studies, taken from six Fortune 500 companies, so that we can answer these questions. No one was laid off, and DTE is still in the top 29% of its industry as of 2018 (DNA of Engagement, 2018). years (US Bureau of Labor Statistics, April 2018). June 5, 2018.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Clarivate

JANUARY 29, 2019

Customer Case Studies: As you can see, half of the top 10 are case study webinars where our customers are discussing the progress, issues, and results that happened in their company when they worked with CustomersFirst Now on mapping their journeys and focusing on improving their CX. CX Bootcamp June 2018 Webinar.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

AskNicely

FEBRUARY 21, 2018

May 25th, 2018… Does that date ring a bell? You can gather consent at the customer feedback collection point by transparently explaining the various potential use cases for customer feedback (online reviews, case studies, customer marketing materials, product roadmap guidance, etc). The GDPR and AskNicely.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

Lithium

DECEMBER 28, 2020

Keynote speaker Alex Williamson (who was named to Brand Innovators’ “Women to Watch” in 2018) will address how Bumble communicates its vision and voice through content, social media, and customer service. Additionally, you’ll have the opportunity to join roundtable discussions in our workshops and our case study breakout sessions.

Engagement 52

Engagement Case Study Social Media Hotels 52

Hello Customer

FEBRUARY 6, 2020

To confidently maintain their market leader position, Securitas Belgium started using Hello Customer at the end of 2018 as a first CX effort. Interested in reading the full case study? In a fiercely competitive space like security customers demand the best, especially when their safety is involved. Get your copy here.

Effort Score 88

Effort Score Marketing Case Study Analysis 88

CSM Magazine

MARCH 1, 2022

To find out more, read the full Cazoo case study here. Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, is backed by some of the leading technology investors globally and is publicly traded (NYSE: CZOO). About Cazoo. For more information, visit www.cazoo.co.uk.

Management 59

Management Case Study Social Media Resources 59

Optimove

JUNE 3, 2019

Don't Just Automate: Orchestrate The Optimove Promise: Now Available In Plain Words The Innately Intelligent Creed: Paving the Way Towards Marketing Excellence Why CDPs Fail: A Tale of Three Unfulfilled Expectations 5 First-Rate Email Tips to Deepen The Relationship With Your Customers Optimove 2018 Year in Review Optimove as a Secret Weapon: The Anonymous (..)

Multi-Channel 40

Multi-Channel Case Study Tips Study 40

Maru Group

JANUARY 24, 2022

The results make the case for bringing in immediate regulations to protect vulnerable consumers from a growing and unmanageable debt gap they will be increasingly challenged to repay—avoiding a repeat of the payday lending crises of 2018.

Financial 71

Financial Banking Case Study Comparison 71

Confirmit

NOVEMBER 16, 2020

Owl Solutions implemented a dedicated CX program in 2018 to support its commitment to client service. Voice of the Customer Voice of the Employee Case Studies eBooks. A customer-centric paradigm shift across the business, with feedback informing the design and continuous improvement content and priorities.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. Case Study: Enhance Your CX With This Technology. We appreciate what you bring to our community and look forward to what we will discover together in 2018. I always say that Customer Experience is a journey, not a destination.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

ijgolding

JANUARY 18, 2018

2018 is the first calendar year in my career as a global customer experience specialist that I have looked forward more in hope than expectation. One of the reasons that I have this hope, is that the United Arab Emirates (UAE) is also a very interesting case study for transforming customer centric thinking.

Customer Experience 0

Customer Experience Government Customer Centricity Case Study 0

Oracle

MARCH 20, 2018

**Attending Oracle Modern Customer Experience 2018? Don’t miss “ Driving to Marketing Cross-Channel Success: Case Study with Mack Trucks “ If you’re not yet registered, visit the registration page and use discount code “SmarterCX” to get $500 off the onsite rate now through April 9, 2018.

Marketing 60

Marketing Social Media Case Study ROI 60

CX University

JULY 31, 2018

In 2016, closed $96 billion in mortgages (DNA of Engagement, 2018). #14 14 on Fortune Best Places to Work (Fortune, 2018). Quicken Loans becomes the nation’s largest mortgage lender in January 2018. But their process is also remarkably easy to understand, which makes them a fascinating case study. Fortune. “

Employee Engagement 65

Employee Engagement Customer Satisfaction Engagement Culture 65

ijgolding

MAY 21, 2018

I actually wrote an article about Littlewoods in 2013 – entitled ‘re-invention and innovation’ , it serves as the perfect case study of effective business transformation. In 2018, businesses in all industries need to accept that the harsh reality is ‘transform or die’.

Retail 186

Retail Leadership Case Study Financial 186