Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. Here’s a closer look at key AI innovations that made a splash in 2018. AI tools help employees work smarter. billion by 2025.

Innovation 105

Innovation Chatbots Healthcare Brands 105

NetBase

OCTOBER 5, 2018

So why are brands missing so many opportunities on the customer experience analytics front? The 2018 Consumer Experience Analytics Report highlights the ways brands are on target – and the areas where they need to better their aim. Investment in Incomplete Tools Is Among the Biggest Challenges. We’ll get back to that.

Omni-Channel 45

Omni-Channel Analytics Consumers Report 45

Grade.us

NOVEMBER 16, 2018

Digital analytics are essential to measuring your marketing efforts. 2018's Best Digital Analytics Blogs. Follow these blogs to stay up-to-date with the latest analytics trends. Google Analytics Products. Blast Analytics & Digital Marketing Tips. Blast Analytics & Digital Marketing Tips.

Analytics 29

Analytics Resources Tools eBook 29

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. Today, the number of customer data analytics tools are overwhelming. But standing in your way are existing customer data management challenges.

Customer Journeys 51

Customer Journeys Analytics Tools Data 51

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. In this article, we will show you the top five SaaS tools you should consider using in 2022 for your office. TravelPerk – best for travel.

Tools 52

Tools Management Travel Transportation 52

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Lumoa

NOVEMBER 7, 2022

In 2018, two-thirds of companies were competing solely on CX and that number is only expected to grow. A customer insights tool like Lumoa will reveal the drivers that have the biggest impact on your business, so you can understand how CX investment helps your business grow. #5 That’s because it works.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it. For this you need real-time social media analytics tools with sentiment analysis capabilities , and you should be in the habit of consulting them.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. The Best Influencer Marketing Articles of 2018. Get their contact details fast.

Resources 47

Resources Tools Marketing Case Study 47

Thematic

JUNE 21, 2021

Microsoft Power BI and Tableau are both powerful business intelligence tools for data visualization. In this article we’ll reveal what data analysts really think about these two popular business intelligence tools. We’ve analyzed over 2,300 reviews by Tableau and Power BI users with our proprietary text analytics solution Thematic.

Tools 62

Tools Data Analysis Analytics 62

CSM Magazine

APRIL 26, 2022

Funding to further enhance its leading technology and bring 360-degree data analytics solution to new markets. Conjura , the leading e-commerce data analytics platform, today announced it raised €15 million in Series A funding. The round was co-led by Act Venture Capital and MiddleGame Ventures , with participation from Tribal VC.

Analytics 52

Analytics e-support Analysis Financial 52

inQuba

NOVEMBER 16, 2018

[Johannesburg] 20 November 2018 – South African Customer Experience and Journey Analytics SaaS provider inQuba has been covered by international analyst group Gartner in its Market Guide for Voice-of-the-Customer Solutions 2018 for its Voice-of-the-Customer (VoC) platform. Contact us Contact us. Request a demo.

Marketing 58

Marketing Analytics Customer Journeys Report 58

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

SurveySparrow

OCTOBER 22, 2020

And product manager tools are your armor. Now they need a product management tool that can deliver something extra useful. If you’re a product manager, you’ll need a tool that can help you in planning, organizing tasks, and gathering data. Here’s a list of the product manager tools to check out in 2020.

Tools 59

Tools Management Net Promoter Score CEM 59

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Financial 99

Financial Multi-Channel Marketing Analysis 99

Avaya

APRIL 24, 2017

It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. This is where the ability to understand your data—specifically, customer journey analytics —becomes vital. Because the average consumer isn’t so average anymore.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

Alida

SEPTEMBER 21, 2018

Sparq’s new text analytics tool allows Cassie and her team to leverage open-ended feedback more frequently and get and analyze richer feedback. GoDaddy is leveraging a couple of new features on the Sparq platform to support this DIY approach. Don’t let CX stagnate.

Innovation 145

Innovation Feedback Customers Engagement 145

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Before Soliciting Feedback. Observation.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

Alliance by IFS

DECEMBER 14, 2017

As a recognized leader in field service management software , Astea was proud to sponsor “The Future of Field Service 2018 ” special edition of Field Technologies Magazine. Predictive analytics will also play a key role in improving the quality and timeliness of service calls.

Analytics 50

Analytics Software Technology Meeting 50

Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. The post CX Tech to Grow Your SMB in 2018 appeared first on SmarterCX. So, let’s look at how SMBs can polish their CX by incorporating new tech.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Management 83

Management Company Self Service Wireless 83

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. 2018's Best Social Media Marketing Articles. Good Riddance to Social Media Mass Production - 2018 is bringing a lot of changes to social media marketing. 2018's Best Paid Tools for Social Media Marketing. Not with this tool. 2018's Top Social Media Marketing Experts.

Social Media 32

Social Media Resources Tools Marketing 32

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Company 62

Company Self Service Wireless Software 62

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Thematic

OCTOBER 1, 2018

Maybe you’ve used Text Analytics methods to analyze free-form textual feedback (verbatims)? What is text analytics? Text analytics is the process of extracting meaning out of text. How is text analytics used by companies? Some text analytics background….

Analytics 76

Analytics Analysis Training Feedback 76

Grade.us

NOVEMBER 29, 2018

This list of 2018's top resources is here for you. How to Learn Digital Marketing for Free: 2018 Updated Guide - I love this resource-rich post. You don't need to be an expert to benefit from analytics, email or social media marketing for your small biz! The Best Small Business Marketing Tools. No problem.

Resources 32

Resources Tools Marketing Social Media 32

Wootric

DECEMBER 21, 2018

These are the articles that resonated the most with our readers in 2018. The CX Tipping Point: When is Buying Text & Sentiment Analytics Worth It? Here are 5 signs that text and sentiment analytics will be worth the investment, bringing your customer feedback program to the next level.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Here’s how to determine the transparency level of your tool-informed insight. Other times, these tools luck out. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Here’s how to determine the transparency level of your tool-informed insight. Other times, these tools luck out. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. And you can’t operationalize social intelligence without a robust tool powering your efforts, as McCann knows. There’s a reason they’re the world’s largest advertising agency network – they adopt the right tools and trends at the right time.

Social Media 45

Social Media Video Analytics Sports 45

Retently

JUNE 24, 2018

In order to choose the best NPS software that properly fits your business, it’s essential to first become familiar with what most NPS tools have to offer. Why a specialized NPS tool is a must. While you can send a survey and get a score using these platforms, there are certain benefits to using a specialized NPS survey tool.

NPS 106

NPS Net Promoter Score Software How To 106

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools.

Analytics 58

Analytics Social Media Roadmap Hotels 58