NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. And you can’t operationalize social intelligence without a robust tool powering your efforts, as McCann knows. There’s a reason they’re the world’s largest advertising agency network – they adopt the right tools and trends at the right time.

Social Media 45

Social Media Video Analytics Sports 45

Clarabridge

MAY 11, 2018

Recapping Day 3 of C3 2018 . We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience.

Self Service 40

Self Service Social Media Healthcare Conference 40

Storyminers

JULY 7, 2020

How can companies create amazing customer experiences in 2017? The answer to this question is the same as it was in 2016 and will be the same as in 2018. #1 1 Deepen your customer profile. Customers expect an ever more frictionless experience and more proactive service. 2 Serve before you sell. 3 Waiting is dying.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Kitewheel

AUGUST 12, 2021

After a decade of work, Kitewheel has built an award-winning customer journey orchestration hub. Over the years we’ve enhanced our journey analytics, artificial intelligence (AI) and machine learning capabilities, and much more. . These capabilities are now expanding to every part of the customer lifecycle. . By Mark Smith.

Customer Journeys 52

Customer Journeys Employee Experience Innovation Engagement 52

Lithium

JUNE 17, 2019

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 17, 2019

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 17, 2019

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

NetBase

AUGUST 1, 2019

The EMEA economy has experienced an economic leveling in recent years, with industrial production in EMEA on a downward trend since 2018. But businesses will face unnecessary additional challenges without strategic analytics powering their recovery attempts. And how these marketers view analytics is telling. Customer care.

Social Media 53

Social Media Report Survey Marketing 53

Lithium

NOVEMBER 16, 2018

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. Include marketing and advertising, commerce, data and analytics, customer care, sales, IT, and legal and compliance needs. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 11, 2019

Last week, Lithium CEO Pete Hess announced the decision to sunset the Klout service, effective May 25, 2018. As we are doubling down on our strategic focus on being the leading provider of digital customer care solutions for brands, the consumer Klout website and the data API no longer make sense as standalone services.

Analytics 40

Analytics Customer Care Tools Data 40

Lithium

JUNE 11, 2019

Last week, Lithium CEO Pete Hess announced the decision to sunset the Klout service, effective May 25, 2018. As we are doubling down on our strategic focus on being the leading provider of digital customer care solutions for brands, the consumer Klout website and the data API no longer make sense as standalone services.

Analytics 40

Analytics Customer Care Tools Data 40

Lithium

JUNE 11, 2019

Last week, Lithium CEO Pete Hess announced the decision to sunset the Klout service, effective May 25, 2018. As we are doubling down on our strategic focus on being the leading provider of digital customer care solutions for brands, the consumer Klout website and the data API no longer make sense as standalone services.

Analytics 40

Analytics Customer Care Tools Data 40

NetBase

DECEMBER 11, 2018

Here’s some intelligence our customers shared with us about other social analytics tools , and why they switched: Performance issues. But when it doesn’t, you may not hear directly from your customers. This vendor combines social data with non-social customer data (e.g., Slow product innovation.

Analysis 56

Analysis Analytics Social Media Innovation 56

NetBase

NOVEMBER 21, 2018

The NetBase 2018 Social Intelligence Report: Hotels has all the insights! It’s just one reason staying on top of things via real-time social analytics is so imperative. We’ve seen in other research that not all brands use social analytics as well as they could. Analyzing Traveler Chatter for Customer Care.

Hospitality 43

Hospitality Industry Hotels Social Media 43

Storyminers

JANUARY 24, 2017

The answer to this question is the same as it was in 2016 and will be the same as in 2018 ? The answer to this question is threefold: #1: Deepen your customer profile. Customers expect an ever-more frictionless experience and more proactive service. You’re dead if you don’t know what your customers care most about. #2:

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. Customers such as Walmart, McDonald’s, and AT&T rely on Alteryx. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Survicate

DECEMBER 13, 2018

It’s one thing to work your fingers to the bone to nail down the best feedback practices and choose from a variety of tools to encourage your audience to speak up. A whole other thing is to turn data into actionable, resonating insights that lead your customer experience approach towards a whole new level. Source: Exceljet.net.

Analysis 45

Analysis Survey Data How To 45

Survicate

DECEMBER 13, 2018

It’s one thing to work your fingers to the bone to nail down the best feedback practices and choose from a variety of tools to encourage your audience to speak up. A whole other thing is to turn data into actionable, resonating insights that lead your customer experience approach towards a whole new level. Source: Exceljet.net.

Analysis 40

Analysis Survey Data How To 40

NetBase

SEPTEMBER 6, 2019

If you had gone to a customer in 2013 and said ‘Would you like a black, always-on cylinder in your kitchen about the size of a Pringles can that you can talk to and ask questions, that also turns on your lights and plays music?’ I guarantee you they’d have looked at you strangely and said ’No, thank you,” Bezos writes in his 2018 letter.

Analysis 49

Analysis Ecommerce Social Media Comparison 49

ProProfs Chat

JANUARY 30, 2020

While creating customer engagement strategies for your business, make sure that you do include the mobile usage angle too. As everything is happening on the go, make sure that your team of support and sales operators get access to such tools that allow them to engage with customers no matter where they are.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

SurveySparrow

JANUARY 5, 2021

Here we’ll give you an example to understand how to measure Returns on employee experience effectively: Let’s say your company invested $60k in a survey tool to know about your employees’ needs and enhance employee experience. 94% of businesses reported that data and analytics are crucial for their business growth.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Pointillist

APRIL 26, 2018

As per the ‘State of Customer Experience in 2018’ survey , one of the biggest roadblocks to delivering exceptional customer experience is dealing with customer data. So by not having a single customer view, customer expectations are not being met, resulting in dissatisfaction and even churn. By Swati Sahai.

Customer Experience 72

Customer Experience How To Effort Score Touchpoint 72

Storyminers

JANUARY 24, 2017

The answer to this question is the same as it was in 2016 and will be the same as in 2018. The answer to this question is threefold: #1: Deepen your customer profile. Customers expect an ever-more frictionless experience and more proactive service. You’re dead if you don’t know what your customers care most about. #2:

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

C3Centricity

DECEMBER 3, 2018

#CustomerFirst #CEX #CRM #Customer Click To Tweet. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. In it, I share many Tips, Tools and Templates to improve your Customer Targeting, Understanding & Engagement, to Grow your Business Faster. in 2017, down from a 2.2%

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

Comm100

FEBRUARY 5, 2018

The answer for many businesses was customer engagement software. Today, if you google ‘Customer Engagement Software’, you’ll find that the top results are lists of the best customer engagement tools on the market. Here’s a quick glance at what’s included in this post: What Is Customer Engagement Software.

Social Media 123

Social Media CRM Self Service Software 123