Lumoa

NOVEMBER 7, 2022

In 2018, two-thirds of companies were competing solely on CX and that number is only expected to grow. A customer insights tool like Lumoa will reveal the drivers that have the biggest impact on your business, so you can understand how CX investment helps your business grow. #5 That’s because it works.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it. For this you need real-time social media analytics tools with sentiment analysis capabilities , and you should be in the habit of consulting them.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. The Best Influencer Marketing Articles of 2018. Get their contact details fast.

Resources 47

Resources Tools Marketing Case Study 47

Alida

SEPTEMBER 21, 2018

He said interrupting consumers to get their attention will no longer work in today’s business landscape. At Summit, Colan Neese, the company’s senior manager of audience insights, shared how authentic engagement helps Twitch engage more than 50,000 Gen Z and millennial consumers in the community. Don’t let CX stagnate.

Innovation 145

Innovation Feedback Customers Engagement 145

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Financial 104

Financial Multi-Channel Marketing Analysis 104

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. FREE TOOL: CSAT CALCULATOR . Go beyond basic analytics. out of 100. It’s not a quick fix.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. And you can’t operationalize social intelligence without a robust tool powering your efforts, as McCann knows. There’s a reason they’re the world’s largest advertising agency network – they adopt the right tools and trends at the right time.

Social Media 45

Social Media Video Analytics Sports 45

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. 2018's Best Social Media Marketing Articles. Good Riddance to Social Media Mass Production - 2018 is bringing a lot of changes to social media marketing. 2018's Best Paid Tools for Social Media Marketing. Not with this tool. 2018's Top Social Media Marketing Experts.

Social Media 32

Social Media Resources Tools Marketing 32

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. At that current rate, digital was expected to overtake voice in 2018. One consumer packaged goods client being serviced out of the UK receives 71% of all customer interactions from digital channels, and only 29% from voice. Here, we dissect CX Trend No.10:

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. It’s not about what you put out there – it’s about how social consumers interact with you and each other. All are part of any state-of-the-art Social Analytics tools suite.

Social Media 49

Social Media Analytics Metrics Airlines 49

ReviewTrackers

APRIL 17, 2018

It’s a powerful bridge between businesses and consumers, exerting its influence in every stage of the modern consumer’s path to purchase. Read more 2018 social media marketing statistics here.). Facebook Competitive Analysis Tools. Looking to track the performance of your top competitors?

Analysis 73

Analysis Tools Social Media Tips 73

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly.

Consumers 59

Consumers Meeting Brands Ecommerce 59

NetBase

SEPTEMBER 12, 2018

It’s not just about which social networks are accessed, but the depth of quality data the tool pulls from each platform. Your brand or agency is likely spending more on Instagram in 2018 than last year. That’s why it’s important your social listening tool gets the most data from this platform. You’re Only as Strong as Your Data.

Analytics 49

Analytics Data Metrics Analysis 49

NetBase

MARCH 25, 2020

Businesses and consumers are operating in a new reality as they pull together to fight the Coronavirus pandemic. How do companies stay on the consumers’ radar with business closures and mandated quarantines? Sharing Consumer Love Online. And the number of late-night shoppers [rose] 25% in the period 2018-19.”.

Retail 46

Retail Consumers Fashion Financial 46

NetBase

JANUARY 22, 2019

Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. It shifts the paradigm from one of understanding consumers today to one where you can pretty reasonably predict what they’ll be expecting from your product line tomorrow. With analytics you can.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Keep in mind that you shouldn’t gate all your video content.

Video 95

Video Strategy Marketing Social Media 95

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. Google analytics Not Sufficient. Multiple Channels.

Trends 111

Trends Marketing Social Media Advertising 111

Second to None

FEBRUARY 8, 2018

Ultimately, organizations that figure out how to put the consumer at the center of their search strategy will position themselves to be leaders in this field. on January 31, 2018: “It may come as no surprise that more than 70 percent of customers start their purchase journeys on their laptops, phones or tablets.

Consumers 67

Consumers Strategy Voice of Customer Trends 67

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. We analyzed a number of Australian industries, including: Retail, Financial Services, Telecommunications, Food & Beverage, Airlines, Gaming, Media, Energy, Consumer Products, and Automobiles.

Report 40

Report Consumers Brands Airlines 40

Currency Alliance

JUNE 21, 2018

In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. The app cuts through to attention-starved consumers by offering a ‘daily hit of new rewards and experiences’, and is also social-enabled, allowing members to boost their points by sharing the app with friends.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

NetBase

JUNE 24, 2020

Here’s how a few CPG giants are making moves to reimagine their outdated brand imagery to recapture the hearts of today’s consumers. Logo spotting outside of what you can see and advanced AI image analytics. 52% of consumers expect brands to know when the right moments are to communicate. What’s in an image?

Brands 98

Brands Social Media Analytics Consumers 98

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Without them an organisation risks falling behind in terms of what modern consumers expect from brand engagement. NVM’s 2018 research discovered comparable behaviour. The answer is unfortunately yes.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose. And much more!

Brands 70

Brands Analytics Report Consumers 70

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. Google analytics Not Sufficient. Multiple Channels.

Trends 64

Trends Marketing Social Media Analytics 64

Verint

JANUARY 22, 2018

Capturing this data has spawned a burgeoning market for analytics and related business intelligence tools. Surveys, comment cards, and scripts are mobile friendly, which means consumers can be reached when an incident is fresh in their minds, such as making a purchase, dining at a restaurant, or enjoying a day at an amusement park.

Analytics 29

Analytics Survey Customer Satisfaction Feedback 29

Win the Customer

FEBRUARY 6, 2018

Still looking to make some resolutions for 2018? consumers will shell out more money to a particular company if they know they’re guaranteed to receive a positive brand experience. Meantime, 78 percent of consumers have, at some point, decided against making a purchase with a company due to a poor customer service experience.

Social Media 88

Social Media Poor Customer Service Call Center Consumers 88

Call Experts

MAY 8, 2019

Customer success analytics tools are essential for growing businesses. As technology advances and improves, experienced business experts are discovering that AI is the best tool for transforming the Digital Customer Experience. Develop sophisticated performance analytics that evaluates contact center metrics.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

CSM Magazine

MAY 20, 2021

Customer experience covers every stage of the consumer process – from discovery right through to purchase and then retention. New forms of analytics to reflect a changing marketing and business world are essential: apply an agile mindset to using data, and use a platform that supports this. Utilizing new data.

Data 52

Data Fashion Retail Trends 52

NetBase

MARCH 13, 2019

This isn’t a shocking revelation when you consider how photo-obsessed we’ve become in the digital age – with every smartphone sporting increasingly sophisticated cameras to answer busy consumers’ need to capture moments and communicate life happenings succinctly. Young adults (18- to 24-year-olds) – 71% used Instagram in 2018.

Video 70

Video Sports Social Media Analytics 70

CSM Magazine

MARCH 1, 2022

Our technology is also a powerful strategic tool, enabling organisations to truly understand the complexities of their contact centre environment. Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, is backed by some of the leading technology investors globally and is publicly traded (NYSE: CZOO).

Management 59

Management Case Study Social Media Resources 59

NetBase

JUNE 19, 2019

With social audiences relying on other consumers (versus brands) for information and recommendations on everything from laundry detergent to Netflix shows, it makes perfect sense that brands would turn to members of their audience when marketing. Consumers Are in Charge. Here’s why it’s a brilliant move. Everyday Audiences in Action.

Brands 74

Brands Entertainment Social Media Consumers 74

Guavus

FEBRUARY 11, 2019

Not even Google can rival the wealth of consumer data that communication service providers (CSPs) have at their fingertips. growth, according to the PricewaterhouseCoopers Entertainment & Media Outlook for 2018, which forecasts those revenues to continue to grow by nearly 9% annually through 2020. Measure subscriber QoE.

Customer Experience 51

Customer Experience Marketing Video Analytics 51

Dapresy

MAY 16, 2019

A 2017/2018 survey of market researchers, conducted independently by meaning ltd., IDG’s 2018 State of Digital Transformation report found that 89% of enterprises have adopted or plan to adopt a digital-first business strategy, with services, financial services, and healthcare leading the way across all industries. Conclusion.

Technology 70

Technology B2C B2B Healthcare 70

North Highland

MAY 23, 2019

digitally-enabled and sustainable energy provisioning strategies, data visualizations, smart meters, microgrids, advanced analytics, product innovations, etc.), while galvanizing resources to swiftly adapt to evolving consumer expectations in order to survive and thrive amongst industry disruption.

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64