West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. AI in medical imaging, a large segment of this market, was valued at $1.7 billion in 2022 and is projected to reach $20.9

Healthcare 52

Healthcare Report Innovation Data 52

West Monroe

JUNE 30, 2021

The momentum hasn't slowed in 2021, particularly as special purpose acquisition companies (SPACs) and private equity firms—which had a staggering $2.9 That requires enhanced technology such as improved preventative care analytics and patient experience platforms. Key trends.

Healthcare 52

Healthcare Hospitality Insurance Trends 52

SmartKarrot

DECEMBER 2, 2020

Catherine Blackmore is said to be the powerhouse in the CS space and innovation. Aside from this, she was noted as one of the 7th most influential women to follow in 2018 by Gainsight. Insightful approach and deep analytical skills have led her to reach that point. Source: Pexels.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

NetBase

APRIL 2, 2020

Codiv-19 is a big wake-up call for companies not paying attention to their social analytics. Other contributors to the “war on Codiv19” effort is Louis Vuitton, a fashion leader in innovative thinking and using competitive intelligence. To put it in perspective, in 2018, the world’s top 24 oil companies invested $3.4

Consumers 52

Consumers Hospitality Government Fashion 52

West Monroe

NOVEMBER 18, 2021

Our research showed an overall 15% growth in subscription spending since 2018, as well as a boom in the use cases for subscription services—from social engagement and dating to pet subscription services. West Monroe is an industry leader in SaaS business transformation advisory and customer services and success innovation.

B2B 40

B2B Marketing B2C Software 40

West Monroe

NOVEMBER 18, 2021

Our research showed an overall 15% growth in subscription spending since 2018, as well as a boom in the use cases for subscription services—from social engagement and dating to pet subscription services. West Monroe is an industry leader in SaaS business transformation advisory and customer services and success innovation.

B2B 40

B2B Marketing B2C Software 40

West Monroe

FEBRUARY 23, 2022

Data: The new differentiator in manufacturing analytics. It is also a top concern of the C-suite: In our third quarter (2021) executive poll , cyberattacks represented the second-largest threat to conducting business, behind only hiring and retention of the workforce. Featured Content. We see few manufacturers making this effort.

Leadership 52

Leadership Culture Training Technology 52

Qualtrics

OCTOBER 19, 2021

Since its inception in March 2018, the Qualtrics Partner Network (QPN) has provided organizations with access to best-in-class experience management consulting, technology, and services. To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards.

Meeting 52

Meeting Innovation Consulting Employee Experience 52

QuestionPro Audience

JUNE 11, 2022

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. And, add examples from the 2017-2018 special congressional elections. million smartphones by the year 2021 in Africa. to showcase how effective RDE samples can be.

Engagement 195

Engagement Advertising Survey Social Media 195

Talkdesk

FEBRUARY 16, 2021

Metrigy, an innovative research firm focusing on CX, contact centers and unified communications (UC), recently published survey data collected from 700 companies between August to October 2020 to understand how these companies are thinking about operating their CX teams and systems in a post-COVID world.

Contact Center 139

Contact Center Customer Experience Policies Competitive Advantage 139

West Monroe

APRIL 19, 2022

Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time. electricity generating capacity in 2021 and is projected to remain a significant part, around 34%, by 2050. Throughout the U.S.,

Innovation 52

Innovation Strategy Transportation Policies 52

AWS Machine Learning

JANUARY 13, 2023

2018): 1-13. [2] She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning. Reference. [1] 1] Pollard, Tom J., The eICU Collaborative Research Database, a freely available multi-center database for critical care research.” Scientific data 5.1

Data 71

Data Analytics Hospitality Healthcare 71

Clarivate

AUGUST 9, 2022

Using InCites Benchmarking & Analytics we identified 25,798 publications that map to SDG 16 between 2015 and 2021. Source: InCites Benchmarking & Analytics. Research Innovation and other government offices worldwide. This article received 281 citations since its publication in 2018.

Study 98

Study Policies Government Hospitality 98

CSM Magazine

MARCH 13, 2022

The announcement follows a period of rapid growth in 2021, which included a $105m Series C funding round, an expansion into the US and the $15m acquisition of Elevio. Danish customer support innovator Dixa has announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate.

Self Service 52

Self Service Chatbots Knowledge Base Analytics 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. Material works with some of the largest and most innovative restaurant brands. The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. McKinsey and Co.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

AWS Machine Learning

SEPTEMBER 23, 2022

We use a context window with monthly revenue data from the past 18 months, selected via HPO in the backtest window from July 2018 to June 2019. OTexts; 2018 May 8. InProceedings of AAAI 2021 Feb 2. The final forecasts are rescaled back to calculate the accuracy metrics, using the MeanScaler implemented in GluonTS. References.

Financial 83

Financial Training Metrics System 83

West Monroe

OCTOBER 18, 2021

adults now have subscription services, up from 79% in 2018. Those numbers translate into higher spend: A 2021 West Monroe survey found consumers’ average monthly spend on subscription services is $273, up from $237 in 2018. And their popularity is growing: Surveys of more than 2,100 U.S. subscriptions.

Banking 40

Banking B2B B2C Self Service 40

Retently

MARCH 18, 2019

million users as of 2018, and the number is expected to grow to around 60.8 million by 2021 – and that’s only in the US! Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. According to statistics , Airbnb has around 43.2

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

West Monroe

JANUARY 23, 2022

Payers, for instance, had a banner year in 2020, leaving them in an advantageous position at the start of 2021. Data suggests large incumbents are placing bigger bets: Through Q3 2021, the total number of deals was just half that of 2020 (34 vs. 62), but the average deal size jumped 40% to $659 million.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52