The Ultimate Customer Experience Infographic, 2016
Experience Matters
OCTOBER 5, 2016
Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic.
The Rise of Mobile CX (Infographic)
Experience Matters
NOVEMBER 9, 2016
I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.
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State of Voice of the Customer (Infographic)
Experience Matters
DECEMBER 27, 2016
Here’s some interesting data snippets from the recent report, State of VoC Programs, 2016. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. For additional info, check out our VoC resource page.
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State of Voice of the Customer (Infographic)
Experience Matters
DECEMBER 27, 2016
Here’s some interesting data snippets from the recent report, State of VoC Programs, 2016. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […].
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The Rise of Mobile CX (Infographic)
Experience Matters
NOVEMBER 9, 2016
I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.
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Top 10 Infographics of December 2017
QuestionPro Audience
JANUARY 8, 2018
Imagine the amount of detail that went into an infographic that took two years to make. In 2015, The Money Project created an infographic as a way of simplifying currencies, assets and other financial instruments in a way people can understand, and it evolved into a new way to understand the vast universe of global assets. By: Amazon.
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Top Challenges for Customer Support in 2016 #INFOGRAPHIC
Win the Customer
FEBRUARY 5, 2016
Kayako have recently surveyed a cross-section of customer support professionals to discover what motivates, excites and challenges them about their jobs and what challenges they face in 2016. Take a look at the key findings of the survey in the infographic below, and you can read the full 30-page report here.
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INFOGRAPHIC: 2016 U.S. State of Customer Service
Tricia Morris
JUNE 8, 2016
Below is a sneak peek of just a few of the survey responses from United States consumers polled as part of Microsoft’s 2016 State of Global Customer Service Report, which also includes responses from 4,000 additional consumers across Brazil, Germany, Japan and the United Kingdom. The post INFOGRAPHIC: 2016 U.S.
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INFOGRAPHIC: 2016 State of Knowledge for Customer Service
Tricia Morris
APRIL 1, 2016
This infographic presents a snapshot view of the current state of knowledge, with new information from Microsoft’s 2016 Knowledge Management in Customer Service Report. Get the 2016 Knowledge. The post INFOGRAPHIC: 2016 State of Knowledge for Customer Service appeared first on Parature.
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40 INFOGRAPHIC: 2016 State of Global Customer Service
Tricia Morris
JULY 18, 2016
The post INFOGRAPHIC: 2016 State of Global Customer Service appeared first on Parature. View Microsoft’s on-demand webinar discussing this year’s fascinating results. With the on-demand webinar, you’ll receive a copy of the full 23-page report.
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40 Yelp Consumer Infographics Worth Reading
ReviewTrackers
DECEMBER 7, 2018
The relationship between Yelp and consumer behavior is obvious, and there are plenty of research infographics to back up the claim. These infographics show how Yelp influences everything from local purchases to holiday shopping. Another 2014 infographic from Nielsen cemented Yelp’s position as a top review site.
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INFOGRAPHIC: The Financial Impact of Customer Service
Tricia Morris
APRIL 15, 2016
This infographic makes the business case for continued innovation and improvement: —————— Want More Knowledge? Get the 2016 Knowledge . The post INFOGRAPHIC: The Financial Impact of Customer Service appeared first on Parature. On the fence about investing in customer service?
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How the U.S. election will impact holiday shopping (Infographic)
ForeSee
NOVEMBER 14, 2016
As part of the 2016 ForeSee Experience Index (FXI), The post How the U.S. election will impact holiday shopping (Infographic) appeared first on ForeSee. Many retailers are understandably curious as to how the election will affect consumer behavior heading into the winter holiday shopping season.
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6 Tips to Improve Customer Service in Digital Age (Infographic)
Provide Support
MAY 17, 2016
In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business. (.). Published in Provide Support Blog , 2016. Consumers get used to those technologies and when it comes to customer experience expect modern approach from businesses.
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50 Why Your Company’s Customer Service Culture Matters (Infographic)
Provide Support
FEBRUARY 9, 2016
In this blog post I would like to offer an infographic which provides not only useful recommendations but also valuable lessons from customer service stars. Published in Provide Support Blog , 2016. There are always a lot of obstacles which prevent your customer service from being perfect. Read more. © 2003 - 2015 Provide Support LLC.
Infographics 40
40 Your Customers Don’t Want to Call You for Support Anymore (Infographic)
Provide Support
OCTOBER 25, 2016
The infographic below provides some impressive stats drawn from various researches proving that self-service , online chat and social media are becoming the preferred customer support channels for a growing number of consumers. Published in Provide Support Blog , 2016. Read more. © 2003 - 2015 Provide Support LLC.
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40 The Best Customer Success Resources of 2016
Amity
FEBRUARY 2, 2016
The Best Customer Success Resources of 2016. 5 Valuable Insights to Spotlight Customer Growth [Infographic]. February 9-11 - SaaStr Annual 2016. Customer Success Summit 2016 promises 2 days of interactive sessions, practitioner best practices and networking to master the business of customer success. McKinsey & Co.
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Top 25 Customer Experience Matters Posts in 2016
Experience Matters
JANUARY 11, 2017
Below is a word cloud made from the titles of the 25 most-read posts from Customer Experience Matters in 2016. As you can see, there was a lot of interest in Net Promoter Score, infographics, and emotion. It’s always interesting to see what people are reading, so I periodically share a list of our most popular posts.
Top 25 Customer Experience Matters Posts in 2016
Experience Matters
JANUARY 11, 2017
Below is a word cloud made from the titles of the 25 most-read posts from Customer Experience Matters in 2016. As you can see, there was a lot of interest in Net Promoter Score, infographics, and emotion. It’s always interesting to see what people are reading, so I periodically share a list of our most popular posts.
Converse 2022
Uniphore
JANUARY 4, 2022
Infographics. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Get a Demo.
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How The Total Solar Eclipse Affected Americans
QuestionPro Audience
AUGUST 23, 2017
In December 2016, NASA announced with the excitement that anyone could view, that they were in preparation for the occasion while presenting an overview at the American Geophysical Union’s Fall Meeting. QuestionPro Audience compiled the event’s notable data points into the following infographic. Check it out!
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268 5 Top Customer Service Articles For the Week of October 3, 2016
ShepHyken
OCTOBER 3, 2016
15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. My Comment: Here is a short article and infographic that shares some common sense reasons why customers don’t like to do business with a company. The post 5 Top Customer Service Articles For the Week of October 3, 2016 appeared first on Shep Hyken.
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124 The Most Wonderful Time of the Year? Black Friday Shopping is Here
QuestionPro Audience
NOVEMBER 21, 2017
million small businesses and 112 million consumers participated in the event in 2016. QuestionPro Audience created an infographic with tons of interesting Black Friday information. While it has not yet grown into a mega success like Cyber Monday, 2.1 Check it out!
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Capgemini Releases the World Retail Banking Report 2016: Customer Experience
Natalie Petouhof
APRIL 18, 2016
Tweet Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The full report along with an infographic is attached for your reference. drnatalie petouhoff, VP and Principal Analyst, Constellation Research.
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40 5 Top Customer Service Articles For the Week of August 29, 2016
ShepHyken
AUGUST 29, 2016
The Ultimate Net Promoter Score Infographic by CustomerGauge. This is actually an infographic and is filled with interesting stats and facts, including lists of the best in class, broken down by industry. The post 5 Top Customer Service Articles For the Week of August 29, 2016 appeared first on Shep Hyken.
Memorial Day 2018 By The Numbers
QuestionPro Audience
MAY 25, 2018
This is almost a 50% increase from AAA’s 2016 report where the average spend was $340 per person. Check out our infographic below for even more information! According to new research from Vistar Media, 8 in 10 U.S. Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend.
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150 5 Top Customer Service Articles For the Week of June 12, 2016
ShepHyken
JUNE 13, 2016
The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.
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5 Top Customer Service Articles For the Week of June 6, 2016
ShepHyken
JUNE 6, 2016
Doorman) We’ve painstakingly pieced together the top 99 most important customer experience stats, with key actions you can take, and created an infographic to help you mete out what’s integral to your specific customers’ experience. The post 5 Top Customer Service Articles For the Week of June 6, 2016 appeared first on Shep Hyken.
Why CX? Why Now? Happy CX Day, 2016!
Forrester
OCTOBER 5, 2016
To make it a lot easier for you to message this across in your firm, we included an infographic that: Read more Categories: CX. In collaboration with my colleague, Sam Stern , we looked at why now is the time for CX pros to convince executives and colleagues at their organizations to double down on improving the customer experience.
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Roundup: Top 10 Content Pieces of 2019
Comm100
DECEMBER 16, 2019
With year-over-year data since 2016 from billions of interactions and commentary from experts, it’s no wonder this is always one of our most popular pieces. Infographic: How to choose the best kind of chatbot for your business. The infographic features playful caricatures of three types of bots: B.O.B.,
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130 5 Ways to Spend the Weekend in SF Before Opentalk 2016
Talkdesk
MAY 12, 2016
In less than a week, Opentalk 2016 will be upon us! For a list of the more conventional tourist destinations, check out our infographic, “ 10 Things To Do In San Francisco During Dreamforce.”. The post 5 Ways to Spend the Weekend in SF Before Opentalk 2016 appeared first on Talkdesk. Don’t have your Opentalk tickets yet?
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6 Statistics Shaping IT Outsourcing this 2016 [Infographic]
transcosmos Information Systems
MAY 23, 2016
Here are notable statistics to take note of if you’re considering IT outsourcing for your company or are still unsure of whether to pursue it or not for this quarter of 2016: 1. 92% of IT organizations that outsource disaster recovery claim that costs are the same as or lower than compared to in-house functionalities. Computer Economics.
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15 Top CX Posts From 2015
Experience Matters
DECEMBER 31, 2015
Before we move on to 2016, here are the 15 most-read posts from 2015: Seven Steps for Developing Customer Journey Maps. The Ultimate Customer Experience Infographic, 2015. 10 Customer Experience Factoids from 2014 (Infographic). The bottom line : Good luck with your 2016 CX efforts!
Incentivized reviews: Uncovering hidden dangers
BirdEye
JULY 14, 2023
Prior to 2016, you might have seen a standard disclaimer on Amazon saying something like, “I received this item at no charge in exchange for an honest review.” A 2020 infographic shows that 70% of customers will leave a review if asked. The most important thing to remember is that you stay open about which reviews are incentivized.
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Power up your digital marketing: The game-changing guide
BirdEye
APRIL 24, 2023
articles, videos, podcasts, infographics) to attract and inform your target audiences. Airbnb’s “Live There” campaign In 2016, Airbnb launched the “Live There” campaign. Content creation and marketing: Developing high-quality, engaging, and relevant content in various formats (e.g.,
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Take Action on Your Customer Data!
CX Journey
MAY 2, 2017
From the 2016 Temkin Group State of Voice of Customer (VoC) Programs Infographic: 34% of companies reported making changes to their business based on customer insights. I've written about this topic a few times in the last several months: The Definition of #CX Insanity Do You Employ Actionability Thinking in Survey Design?
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118 How to Measure Customer Centricity the Right Way
C3Centricity
SEPTEMBER 16, 2019
You can see the Infographic overview above; click on it to see the full-sized original. As mentioned in their press release accompanying the Q2 2019 results "With few exceptions, the rate of growth in consumer spending – which accounts for almost 70% of GDP – has declined since 2016.
Six differences between customer-focused companies and operations-focused companies
Vonage
SEPTEMBER 16, 2016
5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC). The $62 billion customer service scared away [INFOGRAPHIC].
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120 Recap of (Awesome) Customer Experience Day 2015
Experience Matters
OCTOBER 7, 2015
Infographic: The Ultimate CX Infographic. The bottom line : Already looking forward to the next CX Day on October 4, 2016. Free eBook : 15 Tips to Engage Employees. Blog Post: Hungry for CX, Culture Eats Strategy For Lunch. Video: Customer Experience Matters.
5 Top Customer Service Articles For the Week of August 8, 2016
ShepHyken
AUGUST 8, 2016
(Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit. by Dan Gingiss. Follow on Twitter: @Hyken .
The Curious Case of Customer Support Manager Salaries
Kayako
JUNE 2, 2016
In the Customer Support State of the Profession Report 2016 , we surveyed 116 individuals, with respondents ranging from support agents to VPs of Customer Support and CEOs. Take a look at more key findings in the infographic below on how the average customer support professional is not so average!
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120 7 key issues that are holding back digital transformation in insurance
Eptica
OCTOBER 7, 2016
Date: Friday, October 7, 2016 7 key issues that are holding back digital transformation in insurance. Published on: October 07, 2016. To find out how they are performing, the 2016 Eptica Insurance Multichannel Customer Experience Study evaluated 100 U.S. To find out more, take a look at an infographic of key findings.
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The promising future of CX hiring
Customer Bliss
FEBRUARY 2, 2017
” It opens, somewhat ominously, this way: Customer Experience (CX) specialist, and TribeCX CEO David Hicks, recently noted that the statistics in an infographic about survival rates in airplane crashes were almost identical to the rate of job retention for CX practitioners. Anecdotal but potentially true.
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100 Are CX firings on the rise?
Customer Bliss
FEBRUARY 2, 2017
” It opens, somewhat ominously, this way: Customer Experience (CX) specialist, and TribeCX CEO David Hicks, recently noted that the statistics in an infographic about survival rates in airplane crashes were almost identical to the rate of job retention for CX practitioners. Anecdotal but potentially true.
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