Experience Matters
MAY 12, 2015
We just published a Temkin Group report, The State of the CX Management, 2015. Here’s the executive summary: For the sixth straight year, Temkin Group surveyed nearly 200 large companies to evaluate the state of their Customer Experience (CX) management. This year we found an abundance of CX ambition and activity.
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered.
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CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered.
Experience Matters
JANUARY 6, 2015
With this post, I’m declaring 2015 “ The Year of the Employee.”. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track.
ReviewTrackers
FEBRUARY 10, 2021
Corporate reputation management is a combination of strategies that are used to shape consumer perception of your brand. Why Corporate Reputation Management? Under corporate reputation management, there is a constant cycle, a loop of the different ways in which a consumer will interact with your brand.
Wired and Dangerous
MAY 5, 2021
12][13] As part of the United Nations treaty both nations decided to establish stronger cultural ties.[14] 14] Added both nations agreed to honour each other’s cultural heritage and promote cultural ties in each other’s countries.[14] Managing chronic pain with opioids is complicated and challenging.
Lumoa
MARCH 5, 2018
Earlier, a large part of B2B companies simply ignored customer experience management as a whole. In 2015, only 3% of B2B companies valued customer experience as an integral part of company culture. This year, Forrester predicts that B2B firms will move from “just selling” to customer success management.
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