CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

JULY 10, 2023

“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

FEBRUARY 11, 2022

Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing. Since that day the support we have had from BigChange has been excellent.”. About BigChange.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

FEBRUARY 23, 2023

“Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors. .

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

JULY 4, 2022

Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

MARCH 30, 2022

AinsCo uses the BigChange CRM to streamline new client onboarding resulting in efficiency savings across sales, operations and finance. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. ” About BigChange.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. “We looked at a few systems, but they were overly complicated and expensive,” he continued. ” About BigChange.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

DECEMBER 2, 2021

Since deploying the BigChange job management platform, Trustee has also been able to deliver significant improvements in customer service by providing digital, real-time reporting from service engineers using mobile devices linked to live vehicle tracking. That also makes business expansion so easy, it is just the case of adding another user.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

NOVEMBER 8, 2022

Customised worksheets such as tank cleaning reports and consignment notes can be completed simply by our engineers, which is complemented by easy access to important safety information such as method statements and risk assessments via the BigChange app,” he continued. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

JANUARY 17, 2022

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

NOVEMBER 2, 2021

Our clients are also now much more demanding when it comes to reporting on jobs – they expect accurate and real-time reports. The software guides field operatives through procedures on site ensuring everything is done correctly with consistent and complete reporting every time; backed up with time recorded before and after photographs.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

CSM Magazine

MARCH 16, 2022

BigChange enables us to offer a far higher level of service in terms of digitised, evidence-based compliance and reporting than a company that still uses a paper-based system. In these environments there is a high level of compliance and documentation required. About BigChange.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

Magellan Solutions

FEBRUARY 15, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Case Study 1: Cigna Cigna, a global health services company, partnered with Teleperformance in the Philippines in 2013 to outsource some of its healthcare processes.

Call Center 52

Call Center Healthcare Company Hospitality 52

Esteban Kolsky

JANUARY 27, 2017

Engagement is a more modern topic (one that my good friend Paul Greenberg has chosen as the topic for his next book – due end of this year hopefully), and I wrote a detailed report in 2013 with Thunderhead about it, after interviewing some 40+ CMOs across the world. Not by any intelligent attempt.

Engagement 60

Engagement Customer Experience Case Study Study 60

Esteban Kolsky

JANUARY 27, 2017

Engagement is a more modern topic (one that my good friend Paul Greenberg has chosen as the topic for his next book – due end of this year hopefully), and I wrote a detailed report in 2013 with Thunderhead about it, after interviewing some 40+ CMOs across the world. Not by any intelligent attempt.

Engagement 60

Engagement Customer Experience Case Study Study 60

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out customers like.

Contact Center 136

Contact Center Net Promoter Score Consumers Study 136

Magellan Solutions

AUGUST 21, 2021

In the Philippines, 8 out of 9 professionals are satisfied with their current remote working arrangements, with 9 out of 10 reporting a similar or higher level of productivity while working from home. To add to that fact, 46% of companies that outsource to Philippines report having moved to a competitor after waiting too long.

Strategy 52

Strategy Call Center Customer Service Representative Conference 52

Magellan Solutions

OCTOBER 4, 2021

The cash flow statement is a bridge between the income statement and balance sheet and reports the cash generated and spent during a specific period of time. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills.

Financial 97

Financial Banking Call Center Resources 97

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce authored many of Forrester’s most popular research reports. By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

APRIL 30, 2021

Call centers use advanced systems like CRM to record and track customer issues. They assure quality of performance, process other types of transactions, manage deals and reports. ISO/IEC 27001:2013. In outsourcing your Data Entry needs, consider a BPO company that has a ISO/IEC 27001:2013 certification.

Data 52

Data Call Center e-support Guidelines 52

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce authored many of Forrester’s most popular research reports. By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Magellan Solutions

AUGUST 14, 2021

Based on the Willis Towers Watson’s 2015-2016 Global 50 Remuneration Planning Report, the low cost of labor in the Philippines makes them a more attractive alternative investment location, compared to other countries. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. Salary per year ($). Philippines.

Call Center 52

Call Center Contact Center B2C B2B 52

Magellan Solutions

JUNE 5, 2021

Those numbers come from the report published by Fundera in November 2020. In their report, they also found out some of the reasons why small businesses are closing down: There is no market need for their services or products. . These technologies include the likes of IVR, CRM, and ACD. And that is a fact. They ran out of cash.

Management 52

Management Call Center Customer Care Leadership 52

Magellan Solutions

JULY 27, 2021

Even more so, the country also has 14 super cities listed in the Tholons report. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. Here is a snapshot of call centers in India: Industry Body.

Call Center 52

Call Center Contact Center B2B Industry 52

Alida

JULY 28, 2016

In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. The big data hype is officially dead. The newer fields of Internet of Things and autonomous vehicles (also known as self-driving cars) replaced big data on the list. By 2010, the term “big data” had entered the common lexicon.

Data 100

Data Social Media Analytics Entertainment 100

C3Centricity

OCTOBER 8, 2017

One of the best examples of this is still Oreo’s reaction to the power outage at the Superdome during the Super Bowl XLVII in 2013. CRM #customer Click To Tweet. And Kissmetrics reports that 85% of internet users expect a mobile site to load as fast or faster than on their desktop! Source: Kissmetrics.

Marketing 120

Marketing Social Media Loyalty Brands 120

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. For the telemarketing side, the company wanted to take advantage of the sophisticated CRM marketing expertise of its subcontractor. Telefónica. Prudential Financial.

Call Center 81

Call Center Company Telecommunications Banking 81

Eptica

SEPTEMBER 30, 2015

Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations. It shows there has been scant change to customer service levels, with no overall improvement since 2013. out of 100 – in January 2013 it was 78.2.

Omni-Channel 48

Omni-Channel Customer Experience Social Media Knowledge Base 48

Magellan Solutions

SEPTEMBER 6, 2021

A real estate assistant can scrape data from various websites, post real estate listings, send messages to leads, create reports, organize appointments, and communicate with all parties involved by phone or email. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. Real Estate Assistance.

Banking 52

Banking Call Center Hotels Advertising 52

Magellan Solutions

SEPTEMBER 13, 2021

On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. A virtual attendant core role is the following: Assist clients with any administrative duties that they may require assistance with. Email management. Phone calls.

Call Center 52

Call Center Training Social Media Travel 52

SurveySparrow

FEBRUARY 8, 2021

And according to the Neilsen report, 92% of customers believe suggestions from friends and family rather than advertising. . In 2013, they organized an NPS program to witness how it adds value to their feedback program. As per Achievers report, only 19% of employees feel engaged in their company. And the result?

Net Promoter Score 52

Net Promoter Score NPS Survey Metrics 52