CSM Magazine

JULY 10, 2023

“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. “‘where are you? “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

FEBRUARY 11, 2022

Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing. Since that day the support we have had from BigChange has been excellent.”. About BigChange.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . We knew that moving to a real-time digital reporting system was the future but finding a suitable system proved difficult. However, it’s customer service where the greatest benefits are being realised.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 30, 2022

Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. AinsCo uses the BigChange CRM to streamline new client onboarding resulting in efficiency savings across sales, operations and finance. ” About BigChange. . ” About BigChange.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

FEBRUARY 23, 2023

The Essex-based company, which provides Lighting and Electrical, EV charging, Fire and Life Safety, Refurbishment, and Security services, has virtually eliminated paperwork with the cloud-based software that provides customisable, digital workflows, real-time vehicle tracking and intelligent scheduling of field engineers.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

NOVEMBER 8, 2022

Customised worksheets such as tank cleaning reports and consignment notes can be completed simply by our engineers, which is complemented by easy access to important safety information such as method statements and risk assessments via the BigChange app,” he continued. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. “We looked at a few systems, but they were overly complicated and expensive,” he continued.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JANUARY 17, 2022

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

MARCH 16, 2022

BigChange enables us to offer a far higher level of service in terms of digitised, evidence-based compliance and reporting than a company that still uses a paper-based system. In these environments there is a high level of compliance and documentation required. About BigChange.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

NOVEMBER 2, 2021

“We’re in an increasingly competitive market and it is crucial to keep ahead’” says Paul Quealey, MD, Complete Shutter Services. Our clients are also now much more demanding when it comes to reporting on jobs – they expect accurate and real-time reports. About BigChange.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. And yet, it turns out customers like. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp).

Contact Center 136

Contact Center Net Promoter Score Consumers Study 136

Magellan Solutions

AUGUST 21, 2021

In the Philippines, 8 out of 9 professionals are satisfied with their current remote working arrangements, with 9 out of 10 reporting a similar or higher level of productivity while working from home. If remote setups see an increase in happiness for employees, it may also translate to better and faster services for clients.

Strategy 52

Strategy Call Center Customer Service Representative Conference 52

Esteban Kolsky

JANUARY 27, 2017

I shared with you first the model for Customer Service Usage and Adoption , then the one for Data Usage in the Enterprise , followed by Artificial Intelligence in the Enterprise , and Platforms and Ecosystems. This is the final topic: Customer Experiences and Engagement. Not by any intelligent attempt.

Engagement 60

Engagement Customer Experience Case Study Study 60

Esteban Kolsky

JANUARY 27, 2017

I shared with you first the model for Customer Service Usage and Adoption , then the one for Data Usage in the Enterprise , followed by Artificial Intelligence in the Enterprise , and Platforms and Ecosystems. This is the final topic: Customer Experiences and Engagement. Not by any intelligent attempt.

Engagement 60

Engagement Customer Experience Case Study Study 60

Magellan Solutions

OCTOBER 4, 2021

The cash flow statement is a bridge between the income statement and balance sheet and reports the cash generated and spent during a specific period of time. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

Financial 97

Financial Banking Call Center Resources 97

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service.

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

JUNE 5, 2021

Those numbers come from the report published by Fundera in November 2020. In their report, they also found out some of the reasons why small businesses are closing down: There is no market need for their services or products. . Quality Improvement , or QI, happens at the end of service. And that is a fact.

Management 52

Management Call Center Customer Care Leadership 52

Magellan Solutions

JULY 27, 2021

India is known as the top competitor of contact center services Philippines because like the latter, it helps them reduce costs. Even more so, the country also has 14 super cities listed in the Tholons report. The characteristics of Filipinos also fit the customer service persona well.

Call Center 52

Call Center Contact Center B2B Industry 52

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Think about it. From one mistake, a company’s reputation can be smeared all over the internet.

ROI 45

ROI Social Media Airlines Customer Service 45

Magellan Solutions

AUGUST 14, 2021

Based on the Willis Towers Watson’s 2015-2016 Global 50 Remuneration Planning Report, the low cost of labor in the Philippines makes them a more attractive alternative investment location, compared to other countries. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

Call Center 52

Call Center Contact Center B2C B2B 52

C3Centricity

OCTOBER 8, 2017

One of the best examples of this is still Oreo’s reaction to the power outage at the Superdome during the Super Bowl XLVII in 2013. These were: Provide Legendary Customer Service. Be Honest About Your Products and Services. CRM #customer Click To Tweet. ” Read more in this article on Wired.

Marketing 120

Marketing Social Media Loyalty Brands 120

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Eptica

SEPTEMBER 30, 2015

Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations. It shows there has been scant change to customer service levels, with no overall improvement since 2013. These are: 1.

Omni-Channel 48

Omni-Channel Customer Experience Social Media Knowledge Base 48

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

SEPTEMBER 13, 2021

Find and screen potential customers. Virtual assistants must be able to perform all of the tasks for their customers that they would perform in the client’s office, but from the comfort of their own home or shared office space. . On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. Phone calls.

Call Center 52

Call Center Training Social Media Travel 52

CSM Magazine

JULY 12, 2022

Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. “BigChange takes care of the routine, time consuming tasks, which allows us to focus on what we do best – getting the job done and keeping our customers happy. About BigChange.

Management 11

Management Customer Relationship Management CRM Report 11

Magellan Solutions

MAY 6, 2020

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service.

Call Center 52

Call Center Company Telecommunications Banking 52

Magellan Solutions

MAY 8, 2021

Furthermore, having an online virtual assistant services gets you the following advantage. 24/7 Service. Customized Services. Not only that, VA BPO companies use cutting-edge technology to serve customers in need. Integrated Customer Relations Management (CRM). Call and Agent Reporting.

Social Media 52

Social Media Meeting Training Consulting 52

Magellan Solutions

JULY 12, 2021

In this same study workers also reported improved work satisfaction, and attrition rates were cut by 50%. The Job Happiness Index Report also enumerated the factors that make employees happy at the workplace. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

Call Center 52

Call Center Industry Contact Center Study 52