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Why We built our Culture Code Early as a Startup

SurveySparrow

It’s “NOT” about “Culture fit,” but about complimenting your culture that defines success…. Back in 2009, when Netflix introduced their Culture Code Deck, they shook organizations all over the world by their roots, & has been viewed more than nineteen million times.

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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

In their 2009 meta-analysis presented by Gallup, Harter et al. When employees see a clear path for growth, they are more likely to stay committed and engaged. #2 Foster a Positive Work Environment Prioritize a workplace culture that encourages open communication, collaboration, and recognition.

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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

BONUS State Of Tipping Culture In America – Survey Report by Malia McCabe (DealAid) In America, minimum federal hourly cash wage for tipped employees is $2.13 remains unchanged since 2009 while inflation reached 6.2% Using AI the right way will enhance the relationship versus frustrate the customer. in 2022 and 5.4%

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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Look for tools that can easily integrate with your current CRM and other critical systems so your existing workflow is preserved and all your data is in one place, which will lessen the need for training.

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Customer Experience Articles

ClearAction

Building a Customer-Centric Culture. Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco. 4 Building Blocks for a Customer-Centric Culture article. Building a Customer-Centric Culture article. Growing a Customer Care Culture by Hiring Right BKM: Southwest, Nordstrom, Ritz-Carlton.

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Building the Most Successful Rugby Club in England: Recruitment and Development of Top Talent

North Highland

In 2009, on the pitch performances were mixed and there was high staff turnover. The club then began a significant transformation and pivoted to putting a strong focus on ‘people first’ as well as developing a culture of care and compassion. Joe Shaw : Our culture is all about the people. How do you balance the two?

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