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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! So, I quit that job and moved to an engineering-based company with plans to become a sales manager with a sales team. So, I set up a telemarketing team.

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Part 3: The Strategic Role of B2B Customer Support

Team Support

Because so many customer support requests are related to “how-to” type issues, Support is inevitably in the position to help customers quickly and completely deploy the technology they have purchased and as such will continue to be the foundation for post-sale customer interactions.

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Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. The ads sparked discussion and controversy, which boosted Dove’s sales. Dove: Repackaging Emotional Associations.

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Don’t Make Ads for TikTok; Make Outstanding Content

Lithium

Touted in mainstream media and every conceivable digital marketing blog, TikTok is the popular new kid on the block in the video-sharing ecosystem. Brands have taken various approaches to TikTok content , and many have found success in crafting traditional TikToks rather than ads you might see before watching a youtube video.

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The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. There’s also the issue of self-discipline when it comes to online learning.

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So Many Customer Experience Lessons – So Little Time!

Michelli Experience

Here are three quick examples of customer experience lessons just waiting to be plucked from recent news stories: Only one Blockbuster Video store remains. Blockbuster Video. A chain of 9,000 stores in 2004 has been reduced to a brand with three brick and mortar locations. Voice search is on the rise.

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25 important social media questions, answered

BirdEye

This can be in the form of an article or video, contests and giveaways , or updates about your company. Using visuals like short-form videos or high-resolution images can boost engagement. For your convenience, check out our social media specs cheat sheet for more image and video sizes from your favorite social media platforms.