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Interaction Metrics Launches a Brand Overhaul

InteractionMetrics

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Objectivity is the standard. Nuanced analysis wins. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty.

Metrics 52
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. In 2000, the concept of attaching sound and video files in RSS feeds was first proposed. that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy.

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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth.

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53 Incredible Facebook Statistics and Facts

Brandwatch CX

Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. Facebook now sees 100 million hours of daily video watch time. Videos earn the highest rate of engagement , despite only making up 3% of content.

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Part 3: The Strategic Role of B2B Customer Support

Team Support

Self-Help: Examine your support ticket issues to identify the most common reasons for customers to contact support to form the basis for FAQs, a list of articles to populate your knowledge base, and training videos, tutorials, and technical documentation.

B2B 89
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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

The Trending-Now recipe is available for both custom dataset groups as well as video-on-demand domain dataset groups. For example, in video-on-demand applications, you can use this feature to show what movies are trending in the last 1 hour by specifying 1 hour for your trend discovery frequency.

Trends 84
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Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. In one video on “Personal Worth,” DeVos speaks about how a faith in people has motivated Amway since the company’s beginning.