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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

de Solla Price Medal, and on the presentation of the award C Le. During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world. He was an enthusiastic hockey player; he loved running and took immense pleasure in traveling and connecting with people.

Handbook 105
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast.

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Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Enrique: When he presented his first road map at Zurich, the CEO was about to retire. The Pay It Forward Question.

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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

So, would presenting a different offer to small groups of consumers with similar attributes generate more uplift than sending the same offer to all consumers? In simpler terms – is there a connection between personalization at scale and impact on revenue? They’re on to something! Spoiler alert: Yup, there is.

Groups 87
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Denise went on to head Sony Electronic Inc.’s

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Denise went on to head Sony Electronic Inc.’s

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How BrainPad fosters internal knowledge sharing with Amazon Kendra

AWS Machine Learning

Founded in 2004, BrainPad Inc. We had to start by collecting the knowledge that each department and employee had, but not necessarily in a place that could be directly connected to Amazon Kendra. This is a guest post by Dr. Naoki Okada, Lead Data Scientist at BrainPad Inc. How did we benefit from Amazon Kendra?