Remove 2004 Remove Communication Remove Software Remove Technology
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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

Due to the exponential rise of information technology (IT) over the past ten years, it is now necessary to offer IT goods and services using ever-cheaper methods. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. 7) LACK OF COMMUNICATION BETWEEN THE US NAVY & ELECTRONIC DATA SYSTEMS (EDS) .

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When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

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LoyaltyPlus’ refined AgriBonus helps SA’s agriculture flourish

LoyaltyPlus

The success of LoyaltyPlus is a result of its strong architecture, a technology blueprint that encompasses financial accounting, operational management, call centre infrastructure and lifestyle partners, among other key considerations. AgriBonus became fully self-sustainable in 2002 and generated an annual profit from 2004.

CRM 72
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Part 3: B2B Customer Support Transformation Imperatives

Team Support

“By building a repository of self-support resources in the Customer Hub, we will soon launch a robust Knowledge Base as a one-stop shop for all relevant tools, information, and resources,” says Alain Alejandro, SQA/Support at QC Software. TeamSupport has allowed us to communicate with our customers i n ways we never had before.

B2B 64
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Partners

Optimove

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.

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A Perspective and a Prospective on CX

Horizon CX

This is good news for those of us among the CX consulting community and especially the CX provider community. Technologies applied to CX have rapidly accelerated and many of them are becoming more accessible due to lower barriers of entry. But, from that moment onward, I have never looked back.

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Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. As one example, StayNTouch, a property management system vendor, claims its mobile check-in technology enabled the Fontainebleu Hotel to profitably and significantly increase upsales of late checkouts. But there is a bigger story.

Hotels 40