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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

Due to the numerous advantages outsourcing has to offer, including reduced costs and access to a larger talent pool, an increasing number of companies are outsourcing their software development needs to outsourcing companies. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. CASE STUDY. Morgan Chase & Co.

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When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

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How to Choose the Best NPS Software for Your Business [2018 Update]

Retently

In order to choose the best NPS software that properly fits your business, it’s essential to first become familiar with what most NPS tools have to offer. The main reason for adopting a specialized Net Promoter Score® software is because they are developed with NPS in mind. Check out this list of important features to look for.

NPS 84
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LoyaltyPlus’ refined AgriBonus helps SA’s agriculture flourish

LoyaltyPlus

From an operations point of view, the focus is on efficiency and the contribution of key role players including the Programme Manager, Call Centre Manager, Marketing and Communications Manager, as well as the Partner Manager. AgriBonus became fully self-sustainable in 2002 and generated an annual profit from 2004.

CRM 72
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Part 3: B2B Customer Support Transformation Imperatives

Team Support

“By building a repository of self-support resources in the Customer Hub, we will soon launch a robust Knowledge Base as a one-stop shop for all relevant tools, information, and resources,” says Alain Alejandro, SQA/Support at QC Software. TeamSupport has allowed us to communicate with our customers i n ways we never had before.

B2B 64
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7 Key benefits to feedback loops, plus examples

BirdEye

Facilitates better communication A feedback loop is a system your customers can use to voice their dissatisfaction and through which your business can respond. When executed correctly, it can also improve communication across departments. Establishing and reinforcing loops facilitates better communication.

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Partners

Optimove

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.