GlowTouch

OCTOBER 16, 2020

An agent with good communication skills will better engage buyers and increase conversion rates. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Support agents should be able to evaluate and manage their emotions and those of customers.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

DECEMBER 10, 2020

In a word, actually two words: Proactive engagement: consumer expectations are at a peak, and while service is passive by nature, the customer success element thinks beyond the support issue of the moment. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

NOVEMBER 6, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

FEBRUARY 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

MAY 24, 2021

Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 13, 2020

In order to accomplish this, you must engage in some form of “root cause analysis” (RCA for short) — in other words, a systematic process for identifying the root causes of increased ticket volume or resolution time. Implement Root Cause Analysis.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JULY 6, 2020

The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 12, 2020

You can invest in co-browsing software which allows your agent to access their client’s devices and guide them through processes. Improve Engagement. If your team is currently working from home for social distancing measures, here is how you can improve engagement.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JUNE 18, 2020

You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. What does lower attrition mean for your business? Long-term Cost Savings.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JUNE 26, 2020

To keep your customer support team motivated, think about creating new opportunities that can inspire them to get back engaged in their role. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

MARCH 1, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

APRIL 28, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

Tailored training that offers a deeper product, service, and institutional knowledge results in quicker response times, increases customer engagement, and becomes a vital asset for your live chat support team. Vague answers from disinterested agents diminish genuine live chat engagement. Acknowledge and Empathize with Customer Issues.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

SEPTEMBER 22, 2020

This is the opposite of engaged employees. A lack of engagement is not just employees who are unhappy, unmotivated, or unproductive, it’s also employees put into positions for which they are poorly suited. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

APRIL 27, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

APRIL 2, 2021

Often, the agent is not engaging in direct sales but rather, giving the customer enough data to make an informed decision. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

e-support 52

e-support Contact Center Return on Investment Trends 52

GlowTouch

SEPTEMBER 18, 2020

The fun or quirkiness are enabled by a framework in which employees are engaged, have opportunities for career growth, and have ready access to support if needed. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Culture 52

Culture Company Government Leadership 52

GlowTouch

APRIL 27, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Technology Sports Fashion 52

GlowTouch

MAY 19, 2020

For example, they may notice that your live chat system has a glitch that needs to be corrected, or may suggest a motivational email campaign to keep quarantined customers engaged. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

SEPTEMBER 17, 2019

It’s easy to see that live chat provides an outstanding return on investment (ROI) for companies. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Conclusion. Customers say live chat is the easiest and fastest way to interact with a live person.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Magellan Solutions

FEBRUARY 24, 2022

Find out how having lead generation services that produce high-quality, engaged leads that are accurate and likely to turn into sales can help your business grow and make more money. This can result in increased lead creation, higher conversion rates, and a positive return on investment for your company. Review the Terms.

Social Media 40

Social Media B2B B2C Sales 40

GlowTouch

JANUARY 15, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Tools 52

Tools Self Service CRM Infographics 52