GlowTouch

MARCH 2, 2022

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

MARCH 2, 2022

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

Comm100

FEBRUARY 1, 2023

Robust solutions can also automatically send messages to students to promote engagement before a student leaves without an answer. By providing a fast and convenient digital channel, live chat is uniquely suited to meeting the needs of today’s students.

Effort Score 215

Effort Score Wait Times Video Communication 215

GlowTouch

AUGUST 19, 2019

Since 2002, we have been experts in technical support for several global brands. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Today, GlowTouch has more than 1,600 employees across the United States and India.

Return on Investment 40

Return on Investment Contact Center Omni-Channel Industry 40

GlowTouch

OCTOBER 4, 2021

We engineered a grocery delivery system because of rules restricting individual movement and addressed the mental stress of sudden change through several engagement programs. GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. There were day-to-day needs that are usually separate from work.

Contact Center 52

Contact Center Hospitality Omni-Channel Conference 52

GlowTouch

MARCH 28, 2019

The life-sized spinning wheel offered an engaging, meaningful way for participants to help decide how giving back initiatives will be allocated to three charities GlowTouch is associated with. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Contact Center 40

Contact Center Return on Investment Omni-Channel Government 40

GlowTouch

FEBRUARY 18, 2022

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

AUGUST 27, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

SurveySparrow

OCTOBER 19, 2020

It hosts different types of templates, including customer satisfaction, customer loyalty, event surveys, market research, opinion polls, concept testing, employee engagement, etc. . Qualtrics: It is also one of the oldest in the online survey industry, started in 2002. SAP bought Qualtrics for $8 billion in 2018.

Comparison 59

Comparison Omni-Channel Survey Software 59

GlowTouch

AUGUST 6, 2019

In 2002, the family established a state-of-the-art development center in Mangalore for GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Contact Center 40

Contact Center Return on Investment Omni-Channel Financial 40

GlowTouch

DECEMBER 10, 2020

In a word, actually two words: Proactive engagement: consumer expectations are at a peak, and while service is passive by nature, the customer success element thinks beyond the support issue of the moment. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

SEPTEMBER 22, 2020

People tend to perform better when doing tasks that they enjoy, they’ll work harder to improve their skills in those things, and they are more engaged in the workplace. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

JUNE 11, 2019

Spinning the wheel engages participants, who help decide how “giving back” initiatives will be allocated to four charities with which GlowTouch is associated. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

SEPTEMBER 6, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

Ecrion

FEBRUARY 24, 2020

Omnichannel distribution (both print/mail and electronic formats). Customer Communication Management Tools also enable a company to: Maintain & comply with customer preferences (language, tone, format, channel, time of day, etc.). Track customer engagement levels. Dozens of output formats. Customer Communication Management.

Self Service 52

Self Service Customer Experience Multi-Channel Communication 52

GlowTouch

OCTOBER 16, 2020

An agent with good communication skills will better engage buyers and increase conversion rates. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Support agents should be able to evaluate and manage their emotions and those of customers.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

JUNE 12, 2020

The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Improve Engagement. If your team is currently working from home for social distancing measures, here is how you can improve engagement.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 6, 2020

The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. 1) Take a True Omnichannel Approach to Modernize Customer Service. for weak omnichannel companies. This creates three main problems: 1.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

GlowTouch

NOVEMBER 6, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

FEBRUARY 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

AUGUST 26, 2020

Could you streamline and optimize your fulfillment process, perhaps by developing an omnichannel strategy? Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. These initiatives feed into customer satisfaction — and all of them require funding.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

MAY 24, 2021

Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 13, 2020

In order to accomplish this, you must engage in some form of “root cause analysis” (RCA for short) — in other words, a systematic process for identifying the root causes of increased ticket volume or resolution time. Implement Root Cause Analysis.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JUNE 18, 2020

You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. What does lower attrition mean for your business? Long-term Cost Savings.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 26, 2020

To keep your customer support team motivated, think about creating new opportunities that can inspire them to get back engaged in their role. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

MARCH 1, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

APRIL 28, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

MARCH 7, 2022

A panel of judges reviewed the 90 women candidates based their ability to demonstrate the following: community and civic engagement; business management; mentoring; inspirational leadership; volunteerism; entrepreneurship; innovation; and executive leadership.

Contact Center 10

Contact Center Leadership Omni-Channel Innovation 10

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52