values 
InMoment XI
JANUARY 12, 2023
While cross-selling and upselling existing clientele is certainly important, there’s actually a much more holistic (and ambitious) way to approach new business opportunities within your customer base: drive customer lifetime value (CLV). The Customer Lifetime Value Journey. Letting Customers Tell Success Stories.
InMoment XI
FEBRUARY 25, 2022
Do companies recognize the high customer experience (CX) value of employee advocates? Chief among these is that, beyond skills, everyday performance, and even commitment to act in the best interest of their employers, employees have natural tendencies and abilities to deliver customer value, fueled by emotion and subconscious intuition.
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C3Centricity
MAY 16, 2023
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. This means that it’s not just about providing good … The post Maximising Customer Value: Answering Your Top Questions About Customer Centricity first appeared on c3centricity.
InMoment XI
MAY 10, 2022
Each employee—from the leadership to the frontline—has a personal stake and interest in building success through differentiated offerings and positive customer experiences , all while upholding the brand’s values. We have five strategies you can deploy to get your employees to uphold your brand’s values with pride!
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.
NICE inContact
SEPTEMBER 29, 2021
Our experts help you understand customer lifetime value and how to increase that value with NICE CXone for call centers.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer.
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The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. It delivers a comprehensive guide to moving the needle on your customer learning program. You’ll learn: The roadmap for how superior customer learning programs grow.
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Retail customers value price above everything, but the importance of other factors varies for different brands.
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Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Make 2024 the year of ROI!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
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It will: Debunk common learning monetization misconceptions Detail several monetizing strategies Help you rethink the true value of your learning program Download Now
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
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With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning alongside real-world examples.
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