Daniel Group

JUNE 23, 2022

CX Success Stories – Carter Machinery. Now, 29 store managers out there know there’s at least two people in CX and probably their bosses and the boss’s boss that want them to be successful. Watch more Success Stories. So, Brian, thanks a lot. I really appreciate your time.

Effort Score 59

Effort Score e-support Groups Report 59

Daniel Group

FEBRUARY 5, 2021

The post CX Success Stories – Butler Ag Equipment appeared first on The Daniel Group. And I think there are a lot of takeaways here that many of our other clients can learn from. So again, thanks a lot, Jodi. I really appreciate it. Jodi Phillips (13:28): Thank you.

Effort Score 111

Effort Score Leadership Groups Communication 111

Influitive

DECEMBER 16, 2022

But when it comes to customer success stories, you need to do more than just listen; you should find ways to amplify their message by sharing their successes. The highest-quality customer success stories are written from your customer’s experience and perspective because […].

Customer Success 52

Customer Success Customers Customer Experience 52

Daniel Group

DECEMBER 3, 2020

The post CX Success Stories – Altec Industries, Inc. I really appreciate your time and your thoughts today, and we look forward to continuing to work with you and others at Altec. Thanks, Mike. Mike Kedanis (05:24): Absolutely, Lynn. appeared first on The Daniel Group.

Industry 93

Industry Net Promoter Score Telecommunications Comparison 93

Daniel Group

OCTOBER 23, 2020

Kirk Kaiser (05:26): The second thing that we started doing, it was great because we were able to pull this reporting right off of the Daniel Group portal, is really started leveraging data to help tell the story and really to drive home the why, if you will. The post CX Success Stories – NMC appeared first on The Daniel Group.

Net Promoter Score 64

Net Promoter Score Sales Groups Voice of Customer 64

InMoment XI

JANUARY 12, 2023

without considering what seeds to plant for even more success tomorrow. Letting Customers Tell Success Stories. If there’s one thing I loved doing when I was on the client side as a CX program owner, it was telling stories. Executives and program stakeholders love customer-told success stories too.

Social Media 529

Social Media Tips Customers Customer Retention 529

Knowmax

MAY 4, 2023

The post Guided Knowledge for CX Transformation: Jupiter’s Success Story appeared first on Knowmax.

Software 52

Software Customer Service Customers 52

Circular Edge

MARCH 4, 2024

To further help customers understand, assess and realize the benefits and possibilities with Orchestrator, CE offers several complementary resources and educational webinars: What’s New in Tools 9.2.4 (On-Demand

Innovation 40

Innovation Customer Success User Experience Tools 40

BirdEye

JULY 10, 2023

A successful brand collaboration has to be formed on a foundation of mutual benefit. Successful brand collaborations are those where you feel comfortable recommending each other’s products/services to customers. Align marketing strategies: Your alliance will be a success only if your marketing techniques are aligned.

Brands 52

Brands Fashion Social Media Retail 52

InMoment XI

OCTOBER 4, 2023

It’s the human touch that can weave data points into meaningful stories, connecting the dots between customer feedback and actionable strategies. Taking Actions That Can Be Owned and Measured Gathering data and creating stories and specific plans to drive change can, unfortunately, be the easy part of driving integrated CX.

Customer Experience 558

Customer Experience Net Promoter Score How To Effort Score 558

Genroe

JUNE 28, 2018

Demonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult. One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe.

Net Promoter Score 108

Net Promoter Score Case Study Study NPS 108

Inbenta

JUNE 16, 2020

Collaboration Success Story: CERN. The post How CERN Faces the Pandemic the Digital Way – A Customer Success Story appeared first on Inbenta. Ilem was founded in 2001 and specializes in digital and managed services to help enterprises digitalize their business. Want to know more? Get in touch today!

Customer Success 95

Customer Success Chatbots Knowledge Base Travel 95

InMoment XI

OCTOBER 17, 2023

Design with the End in Mind Understand Successes and Shortcomings Look at Short-term and Long-term Actions Like most things in the world, your customers—and your market—are not stagnant. Tip #2: Understand Successes and Shortcomings Every CX program has something it does well—and something that isn’t quite hitting the mark.

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

ChurnZero

DECEMBER 10, 2019

Dashboards & Automation Drive Customer Success Team Efficiency – A Success Story . . The ConsumerAffairs Customer Success team had previously found other CS platforms cumbersome and difficult to use. This significantly increased the workloads of Customer Success Managers. The Challenges .

Case Study 75

Case Study Analysis Touchpoint Customer Insights 75

InMoment XI

FEBRUARY 24, 2022

Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. Tip #2: Tell Stories. Stories, stories, stories. It can be a customer story, verbatims, videos, etc., Tip #1: Break Down Metrics.

Tips 493

Tips ROI Metrics Touchpoint 493

Forrester's Customer Insights

APRIL 18, 2023

Who doesn’t love a success story? Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst.

Sales 49

Sales B2B Strategy 49

ReviewTrackers

MARCH 6, 2017

” Customer Success Story: Nicklaus Children’s Hospital. To read our full Q&A with Zamora and Prieto, download the customer success story below. These numbers demonstrate that healthcare executives must focus on managing online reviews and patient feedback in order to deliver better patient experiences.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

Alliance by IFS

FEBRUARY 5, 2019

This is Instron’s story. The post [VIDEO] Astea Customer Success Story – Instron appeared first on Astea. When customers such as US Steel, GM, Ford and Becton Dickinson rely on you for service, it’s pivotal to have the most dynamic and comprehensive field service management (FSM) software on the market. Watch Video.

Video 86

Video Customer Success Customer Satisfaction Sales 86

MyCustomer

JUNE 22, 2021

Engagement How AO.com became a customer-led success story.

Engagement 97

Engagement Customers 97

MyCustomer

SEPTEMBER 28, 2020

Loyalty Ryanair: Poor service or CX success story?

Loyalty 108

Loyalty 108

Gainsight

MARCH 26, 2020

To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. Our team brings decades of domain expertise in customer success and HealthIT from roles at Epic, Cerner, hc1, Qgenda, and Forte.

Healthcare 52

Healthcare Customer Success Software Connections 52

InMoment XI

JANUARY 13, 2022

This holistic view of their data allowed them to understand how different sources of information were informing one another and telling a greater story. This success story can be your success story too. Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback.

Case Study 493

Case Study NPS Survey Analytics 493

InMoment XI

OCTOBER 27, 2022

The most critical ingredient of effective market research reporting comes in the shape of stories. Especially in the marketing research industry, the research buyers have been identifying the lack of “a story” in the delivered reports by research suppliers. Storytelling. The Importance of Storytelling. Context is everything.

Data 260

Data Marketing How To Study 260

InMoment XI

MARCH 29, 2022

It’s also an opportunity to share stories, learn from one another, and emphasize the importance of creating a gender equal world. 1: Sharing Stories with Humans of InMoment. You can read these stories on our LinkedIn page ! #2: At InMoment, our favorite of our core values (human, bold, and invested) is human.

Culture 493

Culture Leadership Groups Resources 493

InMoment XI

AUGUST 8, 2023

Another technique to fight survey fatigue that is successful for many brands is to leverage microsurveys for mobile and other digital environments. Read the full Pizza Hut customer story today! #3. age, products held, customer tenure), and ultimately improved response rates. Want to see what a survey that drives action looks like?

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

InMoment XI

OCTOBER 26, 2021

If you’re reading this, chances are it’s the same story at your organization! Usually, this presentation takes the form of scorecards, but we challenge you to use something much more powerful if you aren’t already: customer stories! Getting your C-suite onboard with customer experience (CX) programs can be a real challenge.

Report 490

Report Connections Brands Resources 490

ReviewTrackers

JUNE 2, 2017

Customer Success Story: American Family Insurance. To drive revenue, insurance industry executives must spur innovation and focus on new ways to understand, delight, and earn the trust of their customers. By doing so, they can build a stronger foundation for customer experience and fill the gap between expectations and performance.

Insurance 56

Insurance Customer Success Social Media Customer Centricity 56

InMoment XI

MARCH 20, 2024

” Data-Driven Success and Achievements Metro Bank have successfully Increased Net Promoter Score (NPS) scores and are seeing positive results. Read the full story here ! Their contact centre and store surveys have also tripled response rates!

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

ReviewTrackers

APRIL 17, 2017

Customer Success Story: Hwy 55 Burgers, Shakes and Fries. To read the full success story, click the banner below: (Photo: Courtesy of Hwy 55). Customers are 46.7 percent more likely to leave a review after a negative experience at a restaurant (ReviewTrackers). ReviewTrackers).

Customer Success 62

Customer Success Guest Experience Trends Feedback 62

InMoment XI

OCTOBER 5, 2021

In our decades of experience, we’ve been a part of countless CX programs, and the most successful ones go into their efforts with a team-centric mentality. As a part of our celebration this year, we’re sharing three stories of some incredible brands that have proved that “CX is a team sport.” Story #1: Harvard Pilgrim Health Care.

Sports 260

Sports Video Retail Analytics 260

Dapresy

APRIL 24, 2019

The post [Webinar] Heathrow’s CX Success Story appeared first on Dapresy Market Research Reporting. In this webinar we’ll take you step by step through Heathrow’s journey, offering expert guidance which will revolutionize the way that you think about CX reporting. Register here.

Report 40

Report Feedback Data Marketing 40

Experience Investigators by 360Connext

OCTOBER 17, 2023

Customer experience (CX) has become a critical factor in the success of businesses worldwide. And yet, leadership buy-in is a critical part of customer experience success. I’m seeing too many CX leaders who are not given the right authority or influence they need to be successful.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259