datastax

FEBRUARY 19, 2019

As we transition to 5G cellular networks, there will not only be an increase in mobile use but also an increase in use of other wireless devices, including robots, security cameras, and cars that send traffic data. And even more importantly, how should companies prepare for the transition? The Big Shift to 5G.

Data 79

Data Strategy Management Wireless 79

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Escalent

NOVEMBER 14, 2018

Over the past century, we had telegraphs, then wired telephones, then wireless phones, then cell phones, and now we … Continue reading → Lessons from the Consumer Packaged Goods Industry The telecom industry has always been innovative, but the innovation has been mostly incremental.

Wireless 54

Wireless Strategy How To Marketing 54

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The strategy has proved successful for companies like Vodafone. Visual technology in telecom has three core elements: Video. Augmented Reality.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

Storyminers

JUNE 3, 2022

Together, we worked on the wireless drive-thru experience for McDonald’s. Because CX gives us the opportunity to use customer experience as a company’s strategy , to differentiate its brand , and to bring greater value to customers and to shareholders at the same time. Lou taught me how to ‘read’ a business by reading its clues.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Clarivate

JANUARY 19, 2024

“The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. This persistent trend will put pressure on foreign organizations to reassess their China strategy.” This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Read on to learn what Melanie did, why other channels would have failed, and how Verizon Wireless empowered Melanie to make it happen. I dialed Verizon Wireless’s customer service line. The phone is not dead.

Omni-Channel 120

Omni-Channel Wireless Contact Center Average Handle Time 120

Blake Morgan

FEBRUARY 1, 2022

Effective customer experience strategies happen when C-level leaders drive change and create a customer-focused mindset. Frank Boulben, Chief Revenue Officer at Verizon Wireless , views his role as collaborating across the company to set customer experience priorities.

Wireless 52

Wireless Touchpoint Customer Focused Customer Experience 52

CSM Magazine

AUGUST 10, 2023

CCS’s new NS3 agreement builds on the success of its predecessor, Network Services 2, continuing to offer core network services such as site-to-site and site-to-cloud (wide area network), satellite and 5G connectivity, as well as local area wireless network access, and unified communication solutions.

Groups 52

Groups Wireless Government Customer Journeys 52

TechSee

JANUARY 7, 2020

Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry. To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. Enhancing customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Centriam Customer Experience Lab

MARCH 26, 2019

A customer experience transformation is underway at Cable & Wireless, a $3.6 During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless.

NPS 57

NPS Wireless Telecommunications Data 57

TechSee

JULY 18, 2019

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Businesses hoping to compete in this modern marketplace need to adapt their customer-facing strategies to ensure every interaction is as quick and seamless as possible.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Alida

OCTOBER 20, 2017

Only eight percent of health care organizations consider consumer expectation a high priority and have implemented several consumer-based strategies with some success. Consumers want the same responsiveness and convenience from health care providers they expect from their wireless carriers, Internet service providers and banks.

Wireless 170

Wireless Return on Investment Airlines Hospitality 170

Storyminers

JULY 7, 2020

How will companies need to evolve their CX strategies in 2017 in order to remain relevant? He is StoryMiners’ founder and managing partner; and a world-class expert on experience, strategy, and story which has helped over 700 organizations in 25 countries earn over $1.6 Increasing the focus on your customers is essential.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Forrester's Customer Insights

MAY 28, 2019

This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].

Wireless 53

Wireless Consumers Communication Marketing 53

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Wireless and mobile. Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0:

Technology 120

Technology Customer Service Gamification Wireless 120

Brad Cleveland Blog

MAY 20, 2016

Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. A wireless carrier that I have worked with has a well-organized customer access … Too often, the latter is the case.

Strategy 20

Strategy Wireless Customers Examples 20

Brad Cleveland Blog

MAY 20, 2016

Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. A wireless carrier that I have worked with has a well-organized customer access … Too often, the latter is the case.

Strategy 20

Strategy Wireless Customers Examples 20

Talkdesk

APRIL 15, 2019

Encryption Encryption is an important part of Talkdesk’s security strategy, and it’s used as best practices for data in transit and at rest. Network Security All Talkdesk wireless networks are secured with WPA2. For data in transit, we use TLS 1.2 with an industry standard ECDHE-RSA-AES128-SHA256 cipher. Subnet segregation.

Wireless 81

Wireless Policies Contact Center Groups 81

North Highland

OCTOBER 18, 2018

From the Wal-Mart-Anthem merger to grocery retailer partnerships with tech companies, organizations—in a relentless pursuit to provide differentiated customer experiences—are quickly realizing that the key to strategic differentiation sits outside the walls of their industries, and are devising partnership strategies accordingly.

Wireless 56

Wireless Banking Financial Consulting 56

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. As CEO, he guides the company’s vision and strategy. Market Research vs. VoC. One month in, a customer feature disappears, such as transcription of voicemail to text.

Measurement 210

Measurement CEM Telecommunications Wireless 210

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 49

Wireless Customer Success Telecommunications Customers 49

Chadwick Martin Bailey

JUNE 28, 2019

When I was at T-Mobile, it was delightful to shake up the wireless industry and win customers with no contracts and installment plans. Brenda is CMB's VP of Strategy + Account Planning. New pricing models can create seismic category change and the need to refresh a segmentation. That’s a very good reason to consider a new segmentation.

Wireless 55

Wireless Entertainment Financial Leadership 55

West Monroe

JANUARY 29, 2024

utilities—following deployment by European counterparts—that are seeking a unified cellular connectivity strategy and network control without the expense of a fully private network infrastructure deployment. Grid edge solutions meet existing infrastructure: What is PVNO? The network model is now receiving attention from U.S.

Connections 52

Connections Roadmap Wireless Financial 52

Talkdesk

APRIL 7, 2020

Four specific strategies for wowing customers every time. Immediately following the keynotes, we kick-off CX Business Continuity Month, an incredible month of customer experience and business continuity best practices and strategies. Some of his clients include American Express, Johns Hopkins Medicine and Verizon Wireless.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Because CX gives us the opportunity to use customer experience as a company’s strategy , to differentiate its brand , and to bring greater value to customers and to shareholders at the same time. Lou taught me how to ‘read’ a business by reading its clues.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Verint

NOVEMBER 16, 2017

Three of the five business opportunities that are outlined and most relevant to customer engagement strategies include “Get closer to customers,” “Optimize knowledge work,” and “Increase scale and speed.”. Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32

Centercode

SEPTEMBER 14, 2020

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. In 2019, the number of wearable shipments jumped over 80% with a new high of 118.9

Wireless 92

Wireless Connections Feedback Industry 92

Alida

JANUARY 5, 2018

But it’s not a mobile-only strategy that marketers should be thinking about. VRTY CEO Kingston Lee-Young told CMO that he expects the focus on VR and AR will be on penetration and application as the big vendors drop prices and release new wireless and standalone headsets. VR and AR steal the spotlight.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

Magellan Solutions

MARCH 11, 2020

Outsourced marketing teams can develop effective marketing strategies for better lead generation. As of 2019, Verizon Wireless is the largest wireless telecommunications provider in the US. There are many kinds of services that outsourcing companies offer. Verizon contracts part of its sales operations to other companies.

Sales 52

Sales Company Wireless Telecommunications 52

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Providing better customer service experiences became imperative to them – and they turned to overhauling their community as their success strategy.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

North Highland

JULY 10, 2019

Telecom companies should take note: 5G needs new ways of working and approaches to organisational strategy that will enable them to capitalise on the increase in Over-The-Top (OTT) service providers (e.g. Netflix and Whatsapp), fixed wireless access (wireless internet) opportunities, and network slicing.

Wireless 49

Wireless Video Entertainment Innovation 49