Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
Consumer Shipping: 78%. Wireless Telephone Service: 74%. So, as you’re monitoring your CSAT score, you should also be collecting feedback, acting on it, and implementing other strategies that will actually improve the experience; this will ultimately lead to a better CSAT score and other desirable business outcomes. Banks: 81%.
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