Storyminers
JUNE 3, 2022
Together, we worked on the wireless drive-thru experience for McDonald’s. Steve taught me how to design a business to be adaptive to its customers’ needs. Not everything that matters to customers can be measured and not everything we measure matters to them! Lou taught me how to ‘read’ a business by reading its clues.
Storyminers
JULY 7, 2020
1 Deepen your customer profile. Customers expect an ever more frictionless experience and more proactive service. You’re dead if you don’t know what your customers care most about. #2 There are still many contact centers that put internal performance numbers ahead of customers’ needs. 2 Serve before you sell.
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Storyminers
JANUARY 12, 2017
Together, we worked on the wireless drive-thru experience for McDonald’s. Steve taught me how to design a business to be adaptive to its customers’ needs. Not everything that matters to customers can be measured and not everything we measure matters to them! Lou taught me how to ‘read’ a business by reading its clues.
Storyminers
JANUARY 12, 2017
Together, we worked on the wireless drive-thru experience for McDonald’s. Steve taught me how to design a business to be adaptive to its customers’ needs. Not everything that matters to customers can be measured and not everything we measure matters to them! Lou taught me how to ‘read’ a business by reading its clues.
Oracle
JULY 14, 2020
” Rob Harrold, senior manager with Deloitte’s strategy and operations practice was also interviewed and said, “What was more of a convenience option has now turned to a ‘safety’ feature.” Sprinklr also enables enterprises to listen to social networks and respond from their customer care organizations.
PeopleMetrics
JANUARY 12, 2015
We have 12 months to kick butt with our customer-centric goals. But, as they say, hope is not a strategy. So every quarter, leaders cross-reference customer feedback data with churn levels. senior-level champions, line leaders, product people, IT, HR, sales, marketing, or customer care). To become NPS Olympians.
TechSee
APRIL 10, 2019
A Team of Experts , small, local groups of customer service agents, provide individualized support. Customers in different regions of the US have their own dedicated teams of customer care representatives who offer quick, efficient assistance on a wide range of topics, from the most basic to the highly complex.
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