NICE inContact

JUNE 23, 2021

Customer sentiment analysis is one of many AI-powered solutions that's transforming the way contact centers operate. Download Solving for the Human Side of AI in the Contact Center to find out how best-in-class contact centers are leveraging artificial intelligence to produce meaningful business results.

Contact Center 156

Contact Center Analysis Customers 156

Centercode

JANUARY 26, 2023

Centercode’s CEO and Co-founder, Luke Freiler has been invited to speak on a panel focused on how SaaS and on-premise software vendors are dealing with software monetization in the cloud.

Software 52

Software 52

CX University

OCTOBER 5, 2021

PHILADELPHIA, PA – October 5, 2021 – CX University announces the participation of its founder and CEO, Mohamed Latib, PhD, in upcoming corporate speaking engagements with Florida Power and Light (FPL) and Febraban Institute of Education (Federation of Banks in Brazil).

Engagement 94

Engagement Banking Culture Policies 94

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. Why speaking well is important. What speaking well (and not speaking well) looks like in the workplace. Google Podcasts.

Culture 52

Culture Communication Leadership Employee Experience 52

Zeisler Consulting

FEBRUARY 23, 2022

Italian vocabulary lessons and ’90s sitcoms aside, it feels at times that we live in completely different worlds from our Customers in large part because we’re not trying hard enough to communicate with them and speak their language.

Insurance 72

Insurance Fashion Customers Customer Centricity 72

Zeisler Consulting

FEBRUARY 23, 2022

Italian vocabulary lessons and ’90s sitcoms aside, it feels at times that we live in completely different worlds from our Customers in large part because we’re not trying hard enough to communicate with them and speak their language.

Insurance 72

Insurance Fashion Customers Customer Centricity 72

Kerry Bodine

JUNE 14, 2018

Imagine you’re in the midst of a journey mapping workshop and your customers are bombarding you—in a good way—with insights about their needs and expectations. Somewhere along the way, a participant recounts a particularly bad experience, and you feel compelled to explain the behind-the-scenes factors that derailed her experience.

Customer Insights 220

Customer Insights Customer Journeys Customers Feedback 220

One Millimeter Mindset

FEBRUARY 16, 2021

Consider that creating more value by speaking less professional jargon is an art form. Then click on this link and tell me what you found out about how to create more value by speaking less professional jargon. The post Create More Value by Speaking Less Professional Jargon appeared first on Babette Ten Haken.

Touchpoint 90

Touchpoint Innovation Leadership Communication 90

Doing CX Right

NOVEMBER 19, 2021

Stephen Shedletsky, Speaker & Coach on Simon Sinek's team, reveals how to lead a speak-up culture to increase innovation & performance. The post Creating A Speak Up Culture For Greater Fulfillment appeared first on Doing CX Right.

Culture 52

Culture Innovation How To Employee Experience 52

ijgolding

MAY 2, 2017

Oscar Munoz, Chief Executive Officer, United Airlines, speaks during the 2017 Aviation Summit hosted by the U.S. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words. The post Actions MUST speak louder than Words: United Airlines eat humble pie! United Airlines.

Airlines 181

Airlines Customer Centricity Policies Travel 181

CX Journey

AUGUST 1, 2017

The language you speak needs to mean something to your customers. How can you ensure that you're speaking the same language as your customers? Don't use acronyms, internal product names, industry jargon, or other company speak ; be sure to train and coach employees on this regularly. that you speak? And earned some trust.

Communication 131

Communication Customers Industry Training 131

Optimove

FEBRUARY 28, 2024

Executive Roundtables  – Meet with senior executives from companies like yours to compare notes, discuss challenges, and explore the future.     Check out the full agenda   The post Rusty Warner, Forrester VP, Principal Analyst, to Speak at Optimove’s Connect Conference in London on March 20-21 appeared first on Optimove.

Conference 52

Conference Connections B2C Tips 52

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. In this blog post, I’m going to share: Stories of great companies and leaders who speak truthfully. In short, it’s by teaching everyone to speak honestly and with conviction. This quote summarizes why. “A

Culture 103

Culture Company How To Employee Engagement 103

CSM Magazine

JULY 2, 2020

And they are located all over the world, speaking a plethora of languages. Their customers are often hobbyists or professionals inquiring into highly customized equipment and might approach the support team with questions about bespoke lighting or custom mouse settings down to a thousandth of a DPI, for instance.

Travel 98

Travel Entertainment Hospitality Trends 98

One Millimeter Mindset

NOVEMBER 27, 2019

of blogging for you, speaking with you and collaborating. Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs leverage purpose-driven value differentiation through storytelling, to create and retain successful employees and clients. One Millimeter at a time.

Communication 77

Communication Tools Industry Loyalty 77

CSM Magazine

SEPTEMBER 28, 2021

This is why speaking your customers’ language is paramount in customer service. In this article, we will look at 8 reasons why it’s important to speak your customers’ language – from the importance of empathy to the benefits of a multilingual workforce. Strengthen Customer Retention. Improve Customer Experience.

Customer Satisfaction 52

Customer Satisfaction Customer Retention Customers Customer Engagement 52

InMoment XI

SEPTEMBER 12, 2017

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry. However, with the nearly instantaneous changes that occur within industries, now more ever it’s extremely important to keep up to date with your subject matter. Industry events are a great.

Conference 200

Conference Analytics Sports Industry 200

Kate Nasser

DECEMBER 6, 2020

The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com. Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership.

Customer Voice 74

Customer Voice Leadership Customer Experience Customers 74

Kate Nasser

DECEMBER 6, 2020

The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com. Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership.

Customer Voice 72

Customer Voice Leadership Customer Experience Customers 72

One Millimeter Mindset

JUNE 3, 2019

Do you depend on professional speak to make you appear credible to listeners? If you are trying to get people to “Yes” and they keep telling you “No” or remain ambivalent about your communications, both written, verbal and visual, professional speak is hampering you. In spite of your professional speak.

Communication 70

Communication Employee Experience Customer Success Meeting 70

ECXO

FEBRUARY 14, 2022

A true global CX organization needs to speak and understand cultures, languages and differences. The post A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently. Share on facebook. Share on twitter. Share on linkedin. Become a member today. Already a member?

Culture 98

Culture Case Study Employee Experience Innovation 98

Bill Quiseng

JANUARY 16, 2017

” Even more succinctly, Teri puts forth in her post that, in any business,”Everything Speaks!” Everything Speaks! Great memorable service people are the ones who understand the concept of Everything Speaks. Imagine visiting a fine dining restaurant for a special occasion. I’m talking about….

Entertainment 60

Entertainment Guest Experience Hotels Culture 60

Experience Investigators by 360Connext

FEBRUARY 16, 2015

How can marketers speak to their next customers, who don’t know what they don’t know? More Posts - Website Follow Me: The post Future Marketing: 3 Ways to Speak to Tomorrow’s Customer appeared first on Customer Experience Consulting. Here are a few ideas. Tell consumers what THEY can do, not what IT can do.

Marketing 110

Marketing Conference Innovation Transportation 110

Steve DiGioia

FEBRUARY 11, 2016

Speak to me as a person versus the way you are scripted by the corporate offices to “maximize the guest interaction” That only works on paper, not in person. The post Speak to Me as a Person and Don’t Read a Script appeared first on Steve DiGioia and was written by Steve DiGioia. Do you agree?

Interaction 80

Interaction Management Customers Customer Service 80

CSM Magazine

JANUARY 31, 2023

Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.

Trends 52

Trends Video Analytics Communication 52

Myra Golden

OCTOBER 26, 2016

Dealing with the customer who demands to speak to your supervisor is stressful. What not to do when a customer asks to speak to a supervisor. When a customer asks to speak to a supervisor, don’t refuse. Convey to the customer that if you aren’t able to help them, you will let them speak with a supervisor.

How To 88

How To Social Media Customer Service Representative Contact Center 88

My Customer

APRIL 11, 2022

E“Intellectual discussion s between marketing executives using flowery language and drawing diagrams on a white board can be a million miles. 11th Apr 2022. By Nicholas Watkis Principal Consultant.

Communication 52

Communication Consulting Marketing 52

InMoment XI

OCTOBER 26, 2021

One of the most important elements to consider when speaking your C-suite’s language is its preferred reporting frequency. How else can your team speak the C-suite’s language when it comes to Experience Improvement? Those three elements are: Reporting Frequency Content Formatting Cross-Functional Teamwork. Going Deeper.

Report 490

Report Connections Brands Resources 490

InMoment XI

FEBRUARY 28, 2015

US customers have higher expectations than UK ones, and US companies have been quicker to adopt customer experience platforms and technology. Nigel Cover of MaritzCX assesses whether the UK has anything to learn from across the Pond.

Customer Experience 227

Customer Experience Technology Customers Company 227

InMoment XI

FEBRUARY 24, 2022

Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. Which means there will be countless meetings and presentations, and most importantly chances to learn to speak in the C-Suite language.

Tips 493

Tips ROI Metrics Touchpoint 493

Help Scout

AUGUST 22, 2023

Here's how to tell compelling customer stories. Read the full article

Customers 40

Customers How To 40

ChurnZero

FEBRUARY 5, 2020

5 Reasons Why You Should Submit a Speaking Proposal for BIG RYG. The Call for Speakers is OPEN for all 2020 BIG RYG Speaking Opportunities! When developing sessions for BIG RYG , our primary goal is to – Speak Simply, Be Real and Challenge the Audience. Here are five reasons why you should submit a proposal to speak at BIG RYG.

Conference 64

Conference eBook Customer Success Metrics 64

InMoment XI

FEBRUARY 28, 2015

US customers have higher expectations than UK ones, and US companies have been quicker to adopt customer experience platforms and technology. Nigel Cover of MaritzCX assesses whether the UK has anything to learn from across the Pond.

Customer Experience 200

Customer Experience Technology Customers Company 200

InMoment XI

FEBRUARY 28, 2015

US customers have higher expectations than UK ones, and US companies have been quicker to adopt customer experience platforms and technology. Nigel Cover of MaritzCX assesses whether the UK has anything to learn from across the Pond.

Customer Experience 200

Customer Experience Technology Customers Company 200

Myra Golden

AUGUST 27, 2016

Dealing with the customer who demands to speak to your supervisor is stressful. What not to do when a customer asks to speak to a supervisor. When a customer asks to speak to a supervisor, don’t refuse. Convey to the customer that if you aren’t able to help them, you will let them speak with a supervisor.

Social Media 69

Social Media Customer Service Representative Contact Center Customers 69

The DiJulius Group

MAY 6, 2019

The post 8 Common Pitfalls to Avoid When You Speak appeared first on The DiJulius Group. Perhaps you are leading a training session, delivering a formal presentation, or want your opinions heard at. Read Full Article.

Training 40

Training Groups Customer Service Conference 40