This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry
BlueOcean
DECEMBER 18, 2023
At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” She was blunt. But she wasn’t wrong. Let’s chat about what your needs look like today— schedule a call here!
Let's personalize your content