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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

Secondly, they should emphasize financial stability and security by reassuring customers that their deposits are safe and that the institution is well-managed and financially sound. This involves ensuring that members feel valued, understood, and supported throughout their financial journey.

Financial 260
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Secure Business M&A With Software For Secure Business M&A

C3Centricity

The stakes are high, when confidential […] The post Secure Business M&A With Software For Secure Business M&A first appeared on c3centricity. As mergers and acquisitions (M&As) increase all over the world, cybersecurity is more important than ever.

Software 226
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A secure approach to generative AI with AWS

AWS Machine Learning

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

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Live Chat Security For Higher Education [All You Need To Know]

Comm100

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Chatbots 190
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Community KPIs: Easier Than You Think!

Speaker: Carrie Melissa Jones

Community measurement can be complex and polarizing, but while many people argue that community cannot and should not be measured, the reality is that you must demonstrate your community's success to continue to secure investment.

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Slack delivers native and secure generative AI powered by Amazon SageMaker JumpStart

AWS Machine Learning

We are excited to announce that Slack, a Salesforce company, has collaborated with Amazon SageMaker JumpStart to power Slack AI’s initial search and summarization features and provide safeguards for Slack to use large language models (LLMs) more securely. Leave your thoughts and questions in the comments section.

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Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging

Comm100

HIPAA, the Health Insurance Portability and Accountability Act, is a US federal law that sets privacy and security standards for safeguarding sensitive patient information. Collectively, this helps healthcare organizations to comply with HIPAA’s privacy and security regulations. million per year. How is Comm100 HIPAA compliant?

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Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

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Top 5 Reasons to Move to the Cloud

With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Hybrid or 100% cloud? The choice is yours.

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How to Boost Client Engagement by 45% With a Purpose-Built Customer Onboarding Solution

Its data-driven solutions—powered by best-in-class providers—and proven IT security services save time and money and empower companies to streamline internal operations and make better decisions. Quentelle delivers verification of employment, tax credits, and unemployment cost management solutions, leveraging advanced platform technology.

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Is Customer Experience Part of Your Brand Yet?

Moreover, we explore how great CX can instill customer security, amplify marketing efforts, and meet brand expectations. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.

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7 Secrets of Customer Experience Success: The Path to CX Enlightenment

Customer Experience practitioners need to know the secrets that will unlock their program’s potential and secure future success. But what else? What are the secrets to succeeding at each of those stages? In this whitepaper, we provide 7 steps to help you build a clear model for a successful CX program.

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The Ideal Support Community for Your CX Team

Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla

The procedures you need in place to secure buy-in. Over the span of his career, Adrian Speyer, Head of Community at Higher Logic Vanilla, has seen numerous companies achieve massive success in their support offering through community. And now he's here to share what he's learned.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic.