NICE inContact

NOVEMBER 11, 2019

Thus, what motivates a 22-year-old agent to meet sales, FCR, or AHT goals is different from what motivates a 47 – year-old agent. In this webinar, we will discuss tips and tricks to engaging agents across generations, with a focus on the workforce’s newest additions, Millennials and Generation Z.

Tips 136

Tips Management Contact Center Course 136

ClientSuccess

MARCH 8, 2023

Remember these tips the next time you write a follow-up email, and you’ll surely delight your customers and build a more substantial, loyal customer base. In conclusion, writing an effective customer success follow-up email is about personalization, clarity, value, and gratitude.

Customer Success 79

Customer Success Tips eBook Roadmap 79

WorkOutLoud

JUNE 15, 2021

Suggestions to help you keep the attention of your online audience during webinars. Isn’t it awful when conducting a webinar and you ask the audience if they have any questions, and all you hear is crickets and you don’t even know if they are listening! Fulfill a c ompany requirement for certifications.

How To 52

How To Tips Survey Feedback 52

ChurnZero

SEPTEMBER 14, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Customer Success Customers Exercises 94

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

How To 208

How To Analysis Feedback Innovation 208

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 98

Sales How To Connections Industry 98

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends. Toolkit: Churn Management Toolkit.

Tips 52

Tips Return on Investment Effort Score Customer Retention 52

ClientSuccess

NOVEMBER 2, 2022

Here are some tips that can help your customer success team boost customer retention and reduce churn: 1. During renewal or upsell conversations, the everyday sales jargon and terminology can get old quickly, especially if it is a repeat of a customer’s original sales pitch when they first signed on with your organization.

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Customer Retention 59

Customer Retention Customer Success Loyalty Software 59

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Sales 98

Sales Net Promoter Score Culture Chief Customer Officer 98

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 126

Sales Strategy Tools Metrics 126

QuestionPro Audience

MARCH 13, 2017

When it comes to eCommerce, online sales are projected to reach $523 billion in the next 5 years, up by 56% from the previous year. Join us for our upcoming webinar, as we look at other factors that have a direct impact on data quality. Amazingly, eCommerce in many emerging market is still in its infancy.

Survey 255

Survey Data How To Ecommerce 255

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Video 120

Video Social Media Marketing Resources 120

Totango

JANUARY 19, 2022

Three Tips for Landing a Customer Success Manager Job. Here are some tips for how to rock each of these categories and win that dream job. Bonus points if these examples include working with Product, Sales, Marketing or Engineering teams! Paint a Picture with Your Resume. Sign up for Totango for free today to get started!

Tips 102

Tips Customer Success Management Social Media 102

BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. Social listening tips and tricks Knowing how to effectively use social listening is key to saving time and staying in touch with your target audience. Table of contents What is social listening?

Tips 98

Tips Social Media How To Analysis 98

ChurnZero

SEPTEMBER 16, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 52

Sales Customer Success Customers Exercises 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 10 Tips For Operating A Virtual Customer Success Organization.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Totango

MARCH 10, 2020

To do that, we can use these 5 customer experience tips: Turn Customer Hopes into Personal Goals. These tips will help you distill the entire customer journey into easy to manage, easy to accomplish daily goals and actions. . From Customer Experience Tips to Customer Growth. Anticipate in Order to Add Extra Value.

Tips 93

Tips Customer Experience Effort Score Loyalty 93

Integrity Solutions

JANUARY 7, 2020

Your sales culture is the sum-total of the attitudes, values and behaviors that permeate your team. The question is, will the sales culture you have today help you meet your goals going forward? What a Successful Sales Culture Looks Like. By Mike Esterday. They’re purpose-driven, because the culture sets the tone.

Culture 92

Culture Sales Strategy Competitive Advantage 92

ProProfs Chat

OCTOBER 16, 2020

And that’s just the tip of the iceberg. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. And that’s what we’ll focus on – how a live chat sales funnel works, how it’s different from the traditional one, and how to optimize it.

Sales 98

Sales How To CRM Abandon Rate 98

Feedbackly

APRIL 4, 2024

More importantly, you can tie EVI® data with sales data to understand how emotions affect purchase size and potential for repeat purchases. You will understand what type of emotions deliver higher sales. Using these insights, brands can try to evoke these positive emotions throughout the buying journey and increase their profitability.

Measurement 52

Measurement Brands Tips Feedback 52

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Here’s what we covered in this webinar: . Table of Contents.

Social Media 26

Social Media Tips Advertising Strategy 26

Think Customers

MAY 4, 2020

However, it has not changed the need for sales teams to produce results. On a recent webinar, “How to readjust and future-proof your sales,” sales growth experts from TTEC addressed prevalent questions about selling in today’s new reality and shared proven tactics, tips, and strategies.

Sales 52

Sales How To Resources Conference 52

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Several commenters in the LinkedIn thread noted studies of increased Sales and CS performance with video on versus not. Use modern online meeting tips. We hosted a webinar with Slack on this topic. Watch the recording here! 5 Common Sense, Uncommonly Practiced Ideas.

Customer Success 85

Customer Success Tips Video Roadmap 85

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer Success 40

Customer Success Strategy Customer Centricity Leadership 40

inSided

NOVEMBER 26, 2019

B2B companies use various marketing communication tools to retain existing customers, connect with new customers, and focus on turning prospective customers into sales. There are a whole host of ways of spreading the message—emails, webinars, live chats, communities and contact forms, to name but a few!

B2B 75

B2B Communication Tips Customers 75

Gainsight

DECEMBER 15, 2023

But now Customer Success Managers (CSMs) are also being asked to become more sales- or revenue-driven, and in some cases, they’re even being asked to own a revenue number. That’s still firmly in the sales team’s purview. Let’s dive into our top five tips that emerged from the conversation. But don’t worry, this is a good thing.

Tips 52

Tips Leadership Sales Training 52

Team Support

JUNE 18, 2020

Here are some tips for working with current customers during uncertain economic times: Reach out and check in on each B2B customer – Every company is different, and it may have been a week, a month, a quarter, or even a year since you’ve spoken to a specific customer. But what about existing customers?

Sales 59

Sales B2B Customer Experience Management 59

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. The Shift to Remote Work.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. The Shift to Remote Work.

Company 71

Company Strategy Tips Customer Success 71

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

ChurnZero

AUGUST 16, 2019

Here are four tips from ChurnZero to ensure your vacation goes off without a hitch. Tip 1: Plan Ahead. Tip 2: Delegate. Tip 3: Effectively Communicate. Tip 4: Just Do It. Looking for more Customer Success content and views, tips and tricks for Customer Success Managers? Upcoming Webinar.

Tips 53

Tips Customer Success Meeting Customer Centricity 53

Optimove

JULY 31, 2019

This blog is just the tip of the iceberg when it comes to analyzing and acting upon customers browsing activity –make it count! Click to watch our recent webinar: The post How to Boost your Sales with Customer Browsing Data appeared first on Optimove.

Sales 76

Sales Data How To Ecommerce 76

BirdEye

SEPTEMBER 22, 2023

From streamlining operations to boosting sales, AI-powered solutions present powerful opportunities for growth. This article was inspired by insights from a recent webinar featuring Ben Fisher, co-founder of Steady Demand, Steve Wiideman, CEO and Sr. Watch the full webinar here. Fixing grammar and spelling errors in content.

Social Media 58

Social Media Chatbots Tools Tips 58

Feedbackly

MARCH 1, 2024

More Leads and More Sales Customers are not just inclined to support brands that showcase emotional intelligence. For a more strategic approach, it’s critical to pair EVI data with sales/revenue data to understand how emotional experience impacts revenue generation. This is where the gold lies. Would like to learn more?

Trends 59

Trends Metrics Policies Brands 59