InMoment XI
FEBRUARY 24, 2022
To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. Tip #3: Use Small, Real Money Examples. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc. So don’t be devastated if it takes a few swings.
Kerry Bodine
JANUARY 14, 2021
In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. Tips to master the digital-first customer journey across all channels. Tips to master the digital-first customer journey across all channels. Register here.
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InMoment XI
FEBRUARY 24, 2020
Keep Your CX Program Fresh & Up-to-Date with Employee Experience It wasn’t long ago that practitioners spent their days clarifying the difference between customer service and customer experience, identifying the right technologies, building their teams, and stressing out over how to prove ROI. CX programs have come a long way.
Feedbackly
FEBRUARY 15, 2023
At this CXforum webinar, Jaakko from Feedbackly will show practical examples of how to use customer emotion data in action-taking to improve business results. Welcome to join another super practical CXforum webinar! Customer emotion can be evaluated in numbers, for example, with the help of the Emotional Value Index (EVI®).
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
SmartMessage Blog
APRIL 14, 2023
What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.
AskNicely
NOVEMBER 28, 2018
Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Individual NPS program owners looking for tips and tricks on how to execute and what to expect from advanced programs. 2018 NPS Benchmark Study: Results and Reactions Webinar. Presenters. Nina Church-Adams.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. By the end of this webinar, you will know: If your organization is ready to implement AI.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Gain practical tips from case studies featuring leading companies. Contact center leaders worry about agents giving away too much or serving customers inconsistently.
Speaker: John Joba and David Robbins
Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.
Speaker: Natasha Husein, Product Marketing Manager, Clever
In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base. Tips and tricks for branding your customer education. Can't make it?
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
This webinar will cover: Key thresholds to determine the fit for conversational AI. Tips to guarantee a CX as good or better than live agents. Where to start? Buy or build? Blueprint for success from leading companies. This is an exclusive live masterclass you won't want to miss!
Speaker: Hillary Curran, Head of Customer Experience, Guru
In this webinar, she’ll cover: Essential questions to ask yourself when evaluating your tech stack. Tips for empowering your team to crush the end-to-end customer communication experience. How to instill a cohesive communication tone across your various customer-facing departments.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
The top 5 tips for successful contact center cloud migrations. Sheila will be closing out this 60-minute webinar with a live Q&A segment, so come ready with all of your cloud migration questions! You will learn: What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not.
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