Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. Limiting storage space. Limiting customer support.

Sales 118

Sales Strategy Social Media Knowledge Base 118

AskNicely

NOVEMBER 24, 2016

SaaS business have a golden opportunity they need to take advantage of: It’s easier for them to understand customer behaviour and use that to drive growth than in any other industry. We see the combination of AskNicely and Intercom as the opportunity to create the ultimate setup for SaaS businesses to collect customer feedback.

Net Promoter Score 150

Net Promoter Score Tools Marketing NPS 150

ChurnZero

JANUARY 20, 2021

PieSync is a SaaS business that offers solutions to synchronize cloud applications. Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. The company’s story illustrates an important lesson for any SaaS business looking to scale: Customer Success is a significant factor in supporting SaaS growth.

Customer Success 98

Customer Success B2B Metrics Strategy 98

inSided

SEPTEMBER 15, 2022

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable growth that withstands the market. With a digital-led approach , of course. InSided’s VP of Marketing, Remco de Vries, sat down with a panel of CS experts, including….

Self Service 52

Self Service Strategy Course Customer Success 52

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

Customer Journeys 97

Customer Journeys Net Promoter Score Meeting B2B 97

ChurnZero

MAY 3, 2022

Known for their scientific, data-driven approach to playbook and process design, training, and coaching, Winning By Design is an agency with a long track record of advising CS, sales and marketing teams at high-growth SaaS companies. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). Source: HootSuite.

Customer Success 98

Customer Success Customer Journeys Customer Centricity Tips 98

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

Course 98

Course Customer Journeys Customer Success Consulting 98

BirdEye

MAY 6, 2021

There’s a reason why Birdeye is the #1 Experience Marketing platform on the market. Birdeye has been named an overall leader in categories as diverse as SMS Marketing, Experience Management, and Online Reputation Management for 12 consecutive quarters. G2 SMS Marketing Awards – 8 awards. 2021 G2 Spring awards.

Marketing 98

Marketing Social Media Chatbots Software 98

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. If you notice the number of Detractors is increasing, there’s a serious risk that your SaaS company could backpedal when it comes to monthly revenue growth. How SaaS Companies Can Project Monthly Revenue Using NPS. Identify your upsells and downgrades.

NPS 158

NPS Net Promoter Score Company Tips 158

CSM Magazine

NOVEMBER 24, 2021

When it comes to developing SaaS platforms, the development lifecycle takes a different course. This is essentially because SaaS solutions are inherently different from other forms of software systems in nature. What is SaaS Development? 8 Steps of SaaS Software Development – How to Develop a SaaS Product.

Software 52

Software System Advertising Feedback 52

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Of course, nothing can replace actual practice and application. Udemy Customer Success Courses. Udemy Customer Success Courses. Customer Success Podcasts. Customer Success Blogs.

Customer Success 98

Customer Success Course Competitive Advantage Resources 98

CSM Magazine

APRIL 13, 2021

Starting a business is not easy, and scaling is even harder as it requires hard work, persistence, and of course, a solid strategy. If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers.

Self Service 52

Self Service Tips Knowledge Base Social Media 52

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. If your CS team is stuck with a platform that only provides a basic health score, then they won’t be able to course-correct at-risk accounts.

Self Service 52

Self Service Customer Success Report Software 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Metrics 98

Metrics Course Customer Success NPS 98

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Make a great first impression from the start.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Gainsight

APRIL 26, 2023

Today, customer success is one of the fastest-growing disciplines in SaaS, with CEOs and Investors doubling down on Net Revenue Retention (NRR) to grow efficient, durable businesses. According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn.

Industry 52

Industry Conference Fashion Customer Success 52

Wootric CX Blog

AUGUST 20, 2020

There’s so much buzz these days about growth hacking that it’s easy to forget a fundamental truth about marketing—winning a new customer costs a lot more than keeping an existing one (anywhere from 5 to 25 times more, according to the Harvard Business Review ). Evgen Schastnyy, Marketing Specialist, Albacross. .

Tips 88

Tips Roadmap e-support NPS 88

Gainsight

JANUARY 12, 2023

Besides the Taylor Swift Eras concert being epic, of course! A couple of weeks ago, I sent out a survey to hundreds of growth-stage SaaS CEOs to see what they were planning for in 2023—from what initiatives they are prioritizing to cost-cutting measures and go-to-market strategies in the downturn. .

Travel 52

Travel Software Customer Success Measurement 52

Gainsight

SEPTEMBER 9, 2022

Commsor and inSided by Gainsight course collaboration. InSided by Gainsight, the only Customer Success Community platform for SaaS and subscription-based companies, partnered with Commsor’s C-School to bring you a self-paced curriculum to learn how to tie community and CS together. Aligning Community + Digital Strategy Goals.

Customer Success 52

Customer Success Course Resources Metrics 52

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. SaaS businesses aim at being customer-centric. In this course you will learn how to use CustomerSuccessBox effectively as a CSM.

Customer Success 52

Customer Success Customer Centricity Course Customer Experience Professionals 52

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. But of course our biggest ambition is to land and expand in the US. He was Chief Marketing Officer at Google Android for eight years.

B2B 98

B2B Feedback Technology Customers 98

ChurnZero

OCTOBER 5, 2021

SaaStr Annual is always a time to look forward to as it’s a chance to join our peers in SaaS, to learn from the best in the business, to avoid big mistakes, to strengthen ties, to do better – so we can all achieve the impossible. SaaS customers are only using 50% of the licenses that they buy- @markroberge. saastrannual.

Customer Success 95

Customer Success Conference B2B Sales 95

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “After the challenging job market we saw in 2023, 2024 will be very different,” Swati says.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

ChurnZero

FEBRUARY 14, 2023

Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. Learn from three SaaS CEOs.

Metrics 94

Metrics Customer Success Net Promoter Score Company 94

delighted

JUNE 29, 2021

Simply put, product/market fit is the ability of a product to satisfy the needs of a good market. The failure of a product to understand consumers and the external factors that affect their decisions is a failure to find the right product/market fit. An example of missed product/market fit. Now comes product development.

Measurement 95

Measurement Net Promoter Score Marketing How To 95

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. to regions such as Australia, Europe, Brazil, China and now Canada.

Customer Success 84

Customer Success Consulting Sales Training 84

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. For example, you can automate an email to go to every new customer with links to relevant courses that can get them up and running quickly. Are they not enrolling in new courses?

Customer Success 52

Customer Success How To Self Service Course 52

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

Customer Journeys 66

Customer Journeys Net Promoter Score Social Media Sales 66

ChurnZero

APRIL 21, 2023

This approach uses self-service learning, embedded courses, and digital academies to reduce a customer’s reliance on CSMs and eliminate their role as the gatekeepers of product knowledge. Because in our research, we found that in the SaaS industry, 86% of SaaS companies still rely on traditional customer training methods.

Self Service 52

Self Service Training Course Customers 52

Education Services Group

AUGUST 25, 2023

Of course, I am referring to “girl math”. Business leaders tend to think they’re above the fray, that they have no time for the frivolous, and that only they have access to a rarified and brainier atmosphere where Ayn Rand’s thoughts still predominate and where crassness and course behavior cease to exist. But we know better.

Course 52

Course Customer Journeys Sales Customer Success 52

ChurnZero

MAY 3, 2022

3: Winning by Design Known for their scientific, data-driven approach to playbook and process design, training, and coaching, Winning By Design is an agency with a long track record of advising CS, sales and marketing teams at high-growth SaaS companies. We’ll help you find your path to success.

Customer Success 52

Customer Success Customer Journeys Customer Centricity Tips 52

Totango

APRIL 4, 2024

Charlie Sonnenberg, Vice President, Global Sales + Sales Development, Totango Once everyone communicates and works together as a unified go-to-market team, decisions must be made about who’s responsible for sustaining revenue growth. Both CS and sales organizations must share that growth responsibility to see healthy revenue gains.

Sales 89

Sales Customer Success Customers Communication 89

CustomerSuccessBox

MAY 8, 2022

Of course, this has an impact on the customer’s ability to execute their work, but it also has an impact on the CSM’s quota and the company’s general ability to develop and grow. Prospective purchasers will find it challenging to evaluate SaaS items due to the tremendous competition for the consumer’s attention.

Customer Success 52

Customer Success How To Software Training 52

ClientSuccess

JANUARY 26, 2022

Current customers are some of the most prominent advocates and marketing opportunities available for SaaS organizations. Your customers are real companies that chose your solutions to bring their goals to life, so of course, they would be at the top of the list for sharing ‘why’ a partnership was formed. Who is the customer?

Case Study 75

Case Study Study eBook Customer Journeys 75

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

Course 52

Course Customer Journeys Customer Success Consulting 52

Gainsight

SEPTEMBER 28, 2022

During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. Of course, focusing on stickiness doesn’t mean slamming the brakes on all new features. Invest in revenue drivers.

Roadmap 52

Roadmap Analytics Innovation Resources 52

CustomerSuccessBox

FEBRUARY 17, 2022

If you’ve ever taken a Marketing 101 course, you’ve learned that retaining a customer is far more profitable than attracting new customers. Unfortunately, many SaaS companies overlook this and focus on generating new leads. This scenario happens when your marketing department is on fire. Increases MRR.

Customer Retention 52

Customer Retention Metrics Examples B2B 52