Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Gainsight

JUNE 14, 2022

This is the heart of a product-led growth (PLG) strategy. Here are the five essential product-analysis approaches that you can use for better decision-making and roadmapping. Finally, you can base all of your retention-roadmap decisions on data. If you aspire to be a data-driven product manager or leader, read on.

Strategy 52

Strategy Analysis Self Service Roadmap 52

SurveySensum

JANUARY 24, 2024

So, what strategies did Alice adopt to streamline this process? Here are the 7 strategies you can employ to streamline your feature requests process. Here’s how: Impact on user experience : Prioritize features that enhance usability, streamline workflows, and contribute positively to the overall product experience.

Roadmap 52

Roadmap Feedback Customers Survey 52

Lumoa

JANUARY 19, 2023

We will discuss topics such as defining the department’s goals and objectives, assessing the current state of customer service, and developing a strategy. These preliminary steps will help you create a customer experience department that meets your customers’ needs and achieves your business goals.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? How can you leverage user analytics and drive growth?

Analytics 52

Analytics Roadmap How To Analysis 52

Gainsight

OCTOBER 25, 2021

Customer feedback loops root your strategy in data that matters. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows. Customers feel valued.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Data 52

Data Roadmap How To Tips 52

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG?

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

APRIL 5, 2022

If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies.

Company 52

Company Multi-Channel Roadmap Analytics 52

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Then, we’ll walk you through three steps for creating a solid customer experience strategy.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Customer Bliss

SEPTEMBER 19, 2017

Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in her organization. Year 5: The focus was user experience inside the platform, i.e. interface implementation and product experience. Episode Overview. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. It improves user experience. It lifts retention.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff.

Roadmap 59

Roadmap Government System User Experience 59

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap.

Roadmap 52

Roadmap B2C Culture B2B 52

CSM Magazine

NOVEMBER 28, 2022

This means setting up a testing process that covers all aspects of the product, from its features to user experience. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. You’ll also want to ensure that your legal documents are tight.

Software 52

Software Customer Service Marketing How To 52

Lumoa

AUGUST 23, 2021

The changes needed will look different for every business and are bound to evolve, but as we update our customer experience strategy for this new normal, it’s important to keep the changing competitive landscape in mind. What have we learned during COVID?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

SurveySparrow

NOVEMBER 29, 2023

Some prioritize efficient production, while others center around consumer-centric marketing strategies. It guides its development and marketing strategies. Understanding the target audience helps tailor features and marketing strategies to meet their needs and preferences. It’s like a movie trailer but for your product.

Consumers 52

Consumers Innovation Loyalty User Experience 52

CX Workout - Ideas Blog

NOVEMBER 3, 2020

And why assume that employees will buy into CX initiatives without having a broader understanding of CX strategy and goals? Strategy and Structure: Together at Last. . As our clients have learned, strategy drives structure. Strategy and Structure: Together at Last. . In 2018, Gartner suggested that CX is a people problem.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Gainsight

SEPTEMBER 1, 2021

For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. What is product growth?

User Experience 52

User Experience Roadmap Strategy Tips 52

Gainsight

OCTOBER 28, 2021

Your product growth strategy hinges on a rock-solid product-market fit. It’s important to identify product-market fit in order to push your growth strategy forward because without product-market fit, your growth plans will be doomed. Perfect the first mile of your product roadmap. Just remember: Start early and often.

Marketing 52

Marketing Roadmap Metrics Measurement 52

West Monroe

MARCH 14, 2024

Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data ROI Banking Financial 40

Centercode

JUNE 4, 2019

Below is a summary of our discussion on the testing strategies that bring delightful VR products to market. You would want to examine how all of these pieces work together and how they affect the user experience as a whole, rather than testing each piece separately. I’ll let you decide that one.

eBook 66

eBook User Experience Roadmap System 66

Circular Edge

DECEMBER 1, 2022

Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23. The Oracle JDE team welcomed InFocus 2022 attendees with the JDE keynote and roadmap sessions – and what an exciting way to start the week! User Experience. Automate #Optimize #Transform.

Self Service 52

Self Service Roadmap Tools Resources 52

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. By categorizing features based on their impact, businesses gain nuanced insights into areas that drive satisfaction, helping tailor strategies for continuous improvement. Keep an eye on customer feedback.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Analysis 77

Analysis Roadmap Banking NPS 77

Solvvy

JULY 13, 2022

Even though technology can help you overcome many customer support challenges, your strategy doesn’t have to be tech-first and customers second. Customer service automation can be a valuable facet of your strategy aimed at providing the personalized, empathetic responses that your customers expect. Automation Pros.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

ECXO

APRIL 26, 2023

Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

BirdEye

APRIL 17, 2023

You can turn existing customers into brand loyalists by providing excellent customer service and using personalized engagement strategies. Related read: The ultimate guide to writing a business plan Work on the pricing Once you have determined your business goals, choose an ideal subscription model pricing strategy.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

SurveySparrow

FEBRUARY 9, 2024

Over 68% of all online experiences begin with a search engine. So, being able to adapt your marketing strategy to fit each stage of the customer’s journey is crucial. The Importance of Mapping a Buyer’s Journey for SEO Source: Think with Google Planning the customer journey is an integral part of any digital marketing strategy.

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Quadient

JUNE 22, 2022

A March 2022 IDC survey found that 71% of organizations are implementing a digital-first strategy as a result of the ensuing business impacts.” Inspire is a well-integrated portfolio with a consistent user experience and shared content and formats across solutions.

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

Totango

SEPTEMBER 17, 2021

This is a high-tech variation on the classic sales strategy of offering prospects a free demonstration, illustrated by the proverbial test drive used for selling automobiles where salesmen turn a quick test drive into a weekend test to a purchase. Informs Your Product Roadmap.

Customer Journeys 74

Customer Journeys Sales Loyalty User Experience 74

Lithium

AUGUST 3, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Sign up now Influence our roadmap. UI Enhancements in Content Center We have made some UI enhancements to the Content Center to improve the overall user experience.

Roadmap 52

Roadmap Metrics Government Tips 52

West Monroe

JUNE 1, 2023

Best practices for CPOs to find product success As CPOs develop their strategies around these new priorities, they should focus on these best practices: Create the right conditions for your team This begins with a clear product vision and framework so that everyone can align around and prepare for what’s coming next.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. Product and feature adoption are the beating heart of any healthy product-centered growth strategy. Active Users Per Total Users.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

GlowTouch

JUNE 24, 2021

From Prototyping to Deployment, GlowTouch Provides End-to-End Strategy and Mobile App Development. And we can even implement performance and user experience testing. Ultimately, our quality control process uncovers errors before they reach the end user and ensures all requirements function properly. Engagement Types.

Social Media 52

Social Media Roadmap User Experience Healthcare 52

ShepHyken

JULY 12, 2019

Using the insights to better understand how your facility operates and applying them directly to your operational strategy will help you save money, but it will also limit downtime and keep your customers happy, thus improving their experience holistically. Putting the Pieces Together with Data Analysis and Automation.

Customer Experience 106

Customer Experience How To Roadmap Analysis 106