Wootric CX Blog

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. For successful product development, I recommend a top-down product strategy. Finally, move from your roadmap to your backlog.

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Roadmap Guidelines Net Promoter Score Communication 128

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap. Examine Your Current Roadmap.

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Customer Centricity Roadmap Customers Customer Satisfaction 99

ShepHyken

DECEMBER 4, 2020

She writes about preparing a productive and successful customer experience strategy and why it’s important to have one. One of our questions assessed brand maturity in terms of customer experience strategy. Only 28% of the respondents had a well-defined customer experience strategy. What is a Customer Experience Roadmap?

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Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. A roadmap to revenue growth.

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Roadmap Data Net Promoter Score Metrics 52

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. We highlight: Features we added in 2020. The new features we're adding this year.

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Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? Will our product roadmap encourage product-led growth?

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Roadmap Customer Experience Feedback Analytics 52

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap?

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Roadmap How To Effort Score Customer Experience 96

C3Centricity

MARCH 2, 2020

If we had followed the seven-step roadmap I am going to share with you now. The 7-Step Roadmap. If you follow this roadmap, not only will you succeed in your project management, but you will also be seen to do so as well. My boss didn’t tell me about it and the supplier clearly forgot about the previous year’s incident.

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Gainsight

SEPTEMBER 28, 2022

By revamping their product strategy, companies can lower the cost of customer acquisition with low-touch onboarding strategies and also increase revenue retention with stickier products, helping to unlock new ways to scale up and sustainably grow revenues. Make space for quick wins to drive advocacy. Influence user behavior.

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Roadmap Customer Experience Analytics User Experience 52

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

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Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Roadmap Customer Centricity Customer Experience Sales 81

CX Journey

JUNE 13, 2018

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? We cover a range of topics, and it was the first time I was interviewed about the five-phase approach I take with clients when developing a customer experience strategy and roadmap. I enjoyed my conversation with Dan.

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Strategy Customer Experience Roadmap Employee Experience 144

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. A well-crafted CX strategy keeps customers engaged, satisfied, and less likely to churn, contributing to long-term sustainability. Key Elements of a CX Strategy for Startups 1.

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Strategy Customer Centricity Customer Experience Customer Satisfaction 59

VDS

SEPTEMBER 28, 2023

Transitioning your contact center to Genesys Cloud can be a daunting task, but with the right strategies, it can be a seamless process. Preparation for Migration Before you migrate your contact center to Genesys Cloud, it’s important to prepare your infrastructure, set migration goals, and plan a migration roadmap.

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Contact Center Strategy Customer Satisfaction Customer Experience 52

SurveySensum

AUGUST 22, 2023

Here we’ll explore the power of conducting SaaS customer feedback, leveraging them through the best practices and strategies. Do data-driven strategy. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. It also serves as a compass guiding your retention strategies.

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Feedback Strategy Customers Customer Experience 52

Kayako

DECEMBER 10, 2015

You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. What is a product roadmap? Janna likens a product roadmap to anatomy of a tree. Time horizons.

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Roadmap How To Communication Exercises 120

BirdEye

APRIL 11, 2023

A business strategy template is a must-have tool for establishing business objectives and actions needed to reach your goals. In this article, we’ll share the top business strategy templates and how to use them to plan the future of your business. Table of contents What is a business strategy?

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One Millimeter Mindset

SEPTEMBER 9, 2019

When you think about your professional advancement roadmap, storytelling probably is the last component on the list. And, the professional development roadmap we pursue is full of detours and potholes along the way. However, rediscovering and owning your stories are critical components of your professional advancement roadmap.

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C3Centricity

MAY 11, 2020

Why therefore do so many companies still struggle to adopt a customer-first strategy and culture? I provide answers to the seven main reasons why companies fail to adopt a customer first strategy; which one are you struggling with today? The organisation has not fully embraced the strategy.

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Customer Centricity Strategy Customers Customer Experience 194

Kustomer

MAY 12, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Senior Director of Travel Partners Group at Expedia Group Shannon Martin to learn about building a 90-day roadmap to successful customer service. Martin reveals the secrets to structuring a successful CX team with a 90-day roadmap. Slow Down for Success.

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Roadmap Groups Customer Service Customer Experience 87

SurveySparrow

JUNE 2, 2023

Five Strategies to Improve eCommerce Customer Experience Creating a standout ecommerce customer experience doesn’t happen overnight. Here are five effective strategies that can significantly enhance your ecommerce customer experience, driving sales and fostering customer loyalty. Surveys can be a great way to achieve this.

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Customer Experience Ecommerce Roadmap Customers 52

Totango

DECEMBER 28, 2021

Here we’ll look at four proven strategies for reducing customer churn. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Follow best practices to create an effective renewal strategy.

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Strategy Customers How To Net Promoter Score 97

SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. Would you like to know How?

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Customer Retention B2B Strategy Customers 52

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? A 5-step roadmap to get you started. One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation.

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Customer Retention Strategy Customer Centricity Customers 97

AWS Machine Learning

JUNE 24, 2022

Note that this account naming convention and multi-account strategy may vary depending on your business needs, but this structure is meant to show the recommended levels of isolation. However, the multi-branching approach of the development strategy generates a large amount of data. Therefore, a data lifecycle strategy is necessary.

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Roadmap Training Data Customer Experience 95

InMoment XI

MAY 18, 2022

Here are some of the things we’ve learned—and the teams that have benefited—by rolling out our buyer interview program: Pricing (sales ops) Roadmap Investments (product) Messaging, Packaging, and Competitive (product marketing) Demos (solution consultants) Presentations (sales directors) Renewal Strategy (client success).

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B2B Company Customer Experience Feedback 493

InMoment XI

AUGUST 25, 2023

The team designing your CX program plays a pivotal role here, as crafting a strategy that is neither too ambitious to execute nor too modest to make an impact. Checkout how you can craft a max-impact CX strategy for a small CX team. If your program is too small, it may not move the needle at all.

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ROI How To Customer Experience Net Promoter Score 260

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

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Roadmap Customer Experience Tips Customer Service 98

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. The post Contact Center Digital Transformation Strategy appeared first on UJET.

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Contact Center Strategy Customer Experience Roadmap 138

Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement. Detractors.

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NPS Roadmap Net Promoter Score Feedback 60

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

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Roadmap Analytics Customer Success Customer Experience 75

SurveySparrow

SEPTEMBER 5, 2023

Long-Term Growth and Success Investing in customer experience isn’t a short-term strategy; it’s a pathway to long-term success. Top 10 Trends in Automotive Customer Experience Trends are the roadmap guiding brands toward greater customer satisfaction and success.

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