What Is the First Step in a Customer Experience Transformation Roadmap?
InMoment XI
NOVEMBER 9, 2021
So, what is the first step in a CX transformation roadmap? For a lasting impact, we can’t emphasise enough how important it is to take the time up front to outline your CX vision, align it with your corporate objectives, and make a tactical strategy for how your CX program will ladder up to expectations.
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